An IVR or Interactive Voice Response is used to provide an automated service for calling card customers that are trying to place VoIP calls.
The best example of an IVR at work is when a caller places the call they are asked to press one for one extension, two for another. That’s the behind the scenes work of an IVR. Another way to use voice recognition which lets customers speak in order to navigate through the automated system. Companies will usually give some options and will ask the customers to say a specific word such as ‘customer service’ to be connected to a live person. Other companies uses the voice recognition feature to perform telephone surveys, appointment reminders, or to determine if a cold call goes to voicemail.
The V1 VoIP IVR can connect to the hosted softswitch server and convert traditional land lines phone data into a codec that is supported by voip switch like GSM, G729, etc. The caller can then call the number, select the option that best suits his or her needs, and complete the call by imputing the access code plus the telephone number.
The V1 VoIP IVR is able to establish a connection with any type of VoIP gateway that uses the h323 protocol. There are a number of different approaches that can be used to connect with a particular producer’s gateway. One solution is to establish an h323 connection with the voip switch first. Once the channel is set up, V1 can then send out packets, compressed by g723.1 or any of the other types of g codec, directly to the proper gateway. This allows h323 devices like carrier class and SOHO gateways, as well as IP Phones to connect with the IP IVR system.
Gateways using PSTN interface, can also be configured to process all incoming calls to be transferred to a specific IP or DID number. More than likely, the call will be transferred to a voip switch that can then carry out the IVR request made by the customer. This gives a business that chooses to employ the use of the IP IVR system the flexibility of providing quick and instantaneous service for their customers. A large range of V1 VoIP products are compatible with IP IVR which means putting the system in place can give any business an advantage over the competition
To find out more about how you can offer your customers the great benefits of V1 VoIP’s IVR features, contact a representative from the V1 VoIP team today and ask about how offering your customers IVR services can increase your profits.
Article publié pour la première fois le 24/08/2015