V1 VoIP is a premium provider of VoIP services and solutions and we welcome resellers to join our team. Even if you have no experience in the VoIP technology world previously, V1 can give you the tools you need to be a success and all you have to do is sell, sell, sell!
If you are a newbie to the VoIP reseller world… welcome! Here is V1 VoIP’s guide of commonly used definitions you will definitely want to familiarize yourself with as you get started reselling our services and solutions. For instance, did you know that VoIP is an abbreviation for Voice over Internet Protocol? If not, then read on! These terms in alphabetical order and simplified so you can begin your journey in the telephony communications field!
ASR: Short for Answer / Seizure Ratio, it’s the number of successfully answered calls divided by the number of attempted calls.
ATA: Stands for Analogue Telephone Adaptor. A hardware device used to connect a PSTN telephone to the Internet. VoIP gateways and modems perform similar functions.
Bandwidth: The maximum amount of data that can be uploaded/downloaded over a single line over a fixed duration (measured in bits per second).
Broadband: High speed internet via cable TV, DSL, or telecom.
Codec: Short for compression-decompression process; it compacts data into a smaller format for lighter transmission, then unpacks it again at the destination.
Echo-Path Delay: The duration between a transmitted signal and its reflection.
Echo-Path Loss: The difference in signal strength between a transmitted signal and its reflection.
Interactive Voice Response: Commonly abbreviated as IVR, it is a platform that translates a caller’s touch-tones and voice commands into computer information for access over the phone or vice versa. For example, a voice menu that requires a caller to punch in a pin or select an option.
IP: The Internet Protocol dictates how data packets are transmitted over the internet.
IP Address: An Internet Protocol Address is a unique identifier machines use to connect to the Internet. Both fixed and dynamic IP addresses exist, ranging from 0.0.0.0 to 255.255.255.255. IP mapping is the process of geographically locating a device based on its IP address.
Jitter: A temporary transmission flux caused by early or delayed data packets. Read more about troubleshooting jitter here.
Latency: The delay between the initiation and transfer of data.
Packet: A group of datum containing both a destination and source. Packet loss occurs due to latency or switching overload, at which point the data never reaches its destination.
POTS: Easy to remember, it stands for Plain Old Telephone Service and means traditional phone service over the PSTN (Public Switched Telephone Network).
Router: A network device that stores and forwards packets.
Sampling: A method used to measure and encode analogue signals into a digital format.
SIP: Stands for Session Initiaion Protofol and is standard for initiating, maintaining, and terminating interactive user sessions like video calling, instant messaging, or VoIP.
WiFi Hotspot: A wireless Internet access point, typically found in public, retail, and corporate environments.