Small businesses have many questions about switching to VoIP services. The following are excellent questions from our reselling partners to determine if a small business is ready to make the switch to VoIP. Asking these questions to your customers will also help you get to know them, their business, and how you can save them money in their switching to VoIP. Be ready because how you follow up is the difference between making and losing a sale.
1. Are they spending more than $500 per month on local and long-distance charges?
2. Do they have multiple sites with different phone numbers?
3. Are they experiencing call-flow issues (e.g. they are unable to transfer a call to a remote facility)?
4. Do they want one access point for customers (e.g. they want clients to call into their main number and dial ‘1’ for customer service, dial ‘2’ for technical support)?
5. Do they desire improved productivity with e-mail and voice mail (e.g. field workers missing critical e-mail messages while out of the office)?
6. Are they having any network problems, or do they need to upgrade their network? (Ideally, they already should have a T1 data line.)
7. Are they frustrated with their current carrier? (Do they feel like their telco is overcharging them or providing poor service?)
8. When will their current contract expire? (SMBs are more likely to buy VoIP if they have less than one year remaining on their current voice/data contracts.)
There is a lot of potential for V1 VoIP resellers to also sell VoIP hardware, software, and professional and managed services to SMBs.
By understanding the key reasons small businesses buy VoIP solutions and small business’ buying triggers, V1 VoIP resellers can sell bundled VoIP solutions and earn long-term recurring revenue streams.
At V1 VoIP, when our VoIP resellers do well, we do well. Your success is our success. Go out and sell!