What functionality do I need in my phone system? Figuring out costs, technical jargon, and PBX add-ons can leave a business owner feeling confused about what features they really need for their office experience. V1 VoIP offers a list of business phone service VoIP features that should be mandatory.
Dial Tone Reliability
Having a dial tone is a necessity, but often times, companies forget to make sure it’s a reliable too. V1 VoIP has invested heavily in our infrastructure, has trusted customers and a good reputation. We make sure you will always hear that dial tone.
Don’t wait for an engineer’s lengthy installation, you can have phones that work instantly as soon as they’re plugged in with a broadband connection and power cord. This gives you the simplicity of a traditional home phone with a 21st century flexibility of being able to work anywhere.
You don’t want to ever miss that important phone call and now you don’t have to. If you’re ever away from the desk, your phone calls can be routed to the place of your choice. Maybe it’s to your mobile, your voicemail or even to a different employee. Being able to forward them with one click will mean you’ll never miss another call.
Voicemail to Email
Most landline services only inform you that you’ve a voicemail once you’re out back at your phone. But now those voicemails you can’t miss can be delivered to you via email and you will receive an instant notification to your cellular phone.
Fax to Email
V1 VoIP allows you to send and receive faxes by email will not only give you more efficiency in your organization but also removes line rental fees. If you have sensitive information in faxes, a virtual fax service will mean you won’t leave that confidential piece of paper sitting on the machine as it will be in your protected inbox. Find out more about V1 VoIP’s fax to email service here.
A virtual receptionist does help direct callers to the right department in the quickest time possible. An IVR or virtual receptionist will give your business a professional impression. For added effectiveness look for time of day routing options that only send calls to you during work hours and go to voicemail out of hours.
Call Log and Real Time Call History
Being able to access a call log directly from your phone can help find any missed calls, recent dials or last incoming calls. This is important for adding customer’s numbers to your CRM or for doing call backs. When you’re looking to do more analysis on the number of calls you receive, look to a service that offers you a raw CSV of your call history for monitoring how busy your staff have been and the costs you’ve incurred.
Transferring a call to the correct department or the right person can save precious time for both the employee and the caller. It avoids walking from one end of the office to another to pick up a call. Look for the ability to make supervised and blind transfers depending on your business needs.
V1 VoIP offers all of these business phone service features and more like ring groups, music on hold, conference calls and even more. We make sure we check all the boxes so customers get a great phone system that no business can live without.
Article publié pour la première fois le 04/03/2016