V1 VoIp’s call center VoiP predictive dialer solutions offer best-in-class performance. With the built-in dropped calls setting, administrators can track and adjust each campaign’s abandoned call percentage to make fewer dropped calls. The V1 Voip predictive dialer delivers automated outbound contacting campaigns and brings unrivaled capabilities to thousands of business of all sizes worldwide. With a broad range of features that are robust and unique, the V1 call center VoiP predictive dialer solution is easy to use and simple for accelerating contact center performance than any other on the market.
Here are some of the key benefits of using V1 VoIP’s predictive dialer for call centers:
1. Greater Productivity
With V1’s predictive dialer platform, your call center can triple the amount of time agents are productively connecting with live prospects and having real conversations that yield greater revenue.
2. Call the Right People at the Best Time
Call centers are about getting people on the phone so that sales can be made. Through automated dialing that detects and filters busy signals, fax machines, voice mail, disconnected lines, and no-answers, agents have more talk time and less dead time. Studies indicate 48 minutes of talk time per hour versus 15 minutes of talk time with manual dialing. With the automated dialing capabilities of V1 VoIP’s predictive dialer, your agents are provided with a unified desktop with immediate access to data. Your outbound agents will reach more prospects, uncover more opportunities, and close more sales.
3. Unprecedented Capabilities
Make the move to the Cloud. Employing the V1 predictive dialer means you are up and running in mere minutes. Retaining the solution in cloud means reduced IT maintenance costs, no hardware or software investment, and the ability to scale service up or down as you need it.
If you are a call center looking to drastically increase your productivity by adding predicting dialing services and solutions, look no further than V1 VoIP. Contact a member of the V1 VoIP predictive dialer team today to find out more about how our predictive dialer platform can increase your call center business.
Article publié pour la première fois le 03/09/2015