In order to have a successful call center there’s really only one word that will achieve it: volume. This is where the predictive or auto dialer comes in. The predictive dialer is the main ingredient to making lots, and we mean massive amounts of calls among customer service and call centers. But did you know that predictive dialers provide additional advantages which are often overlooked? Here are a few V1 VoIP would like you to know about
An average increase of at least 50% in talk time (and consequently, an increase in sales). According to this blog post by Promero, the predictive dialer doubles the call center agent’s sales power by the system’s prediction of when the agent will finish his or her current phone call, and dialing the next customer.
Overall call center productivity
Thanks to the predictive dialer system’s prediction algorithms, scheduling, callbacks and agent-matching capabilities, a call center ends up reaching out to more customers and generating more sales per day.
In addition to the automation of recycling voicemails and busy numbers which ensure high conversions of call leads, predictive dialers help in keeping leads hot since call leads require quick calling in order to leverage the leads and keep them fresh. The predictive dialer does just that.
Real-time call statistics
This valuable data or real-time visibility lets call centers know in real-time how their agents are performing, the call volume handled at any given time, and each call’s duration, among other important variables.
The predictive dialer ensures call centers and their call campaigns comply with regulations, which means call center owners needn’t worry about the risk of paying huge fines for not complying.
Sales Agent Confidence
Predictive dialers tend to boost a call agents’ mood as the auto dialer offers a diversified blend of inbound and outbound calls throughout the day. This helps to take the edge off the daily routine. Additionally, the auto-dialers help agents become more successful, taking a big part in calling customers at the right timing, and setting the overall pace and flow of calls.
V1 VoIP offers highly competitive rate decks of dialer termination and short duration for call centers. Add all these hidden benefits to your call center by contact V1 VoIP to get more information on our dialer.
Article publié pour la première fois le 08/09/2016