Private label V1 VoIP resellers say that businesses are loving our cloud hosted PBX because of the suite of features it provides. From making their companies more streamlined to offering ways to save money so they can hire more employees, cloud hosted PBX offers dozens of features for businesses in all genres.
Automatic Call Distribution (ACD): Used to route calls in a call center environment to the appropriate agents, based on factors such as time availability, behavior, and priority levels.
Call Queue: Call queues route calls in a first-in-first-out manner to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD, where the callers hear a welcome message such as “thank you for calling, all available agents are busy, you are Xth caller. Estimated wait time is X minutes. Please hold for the next available agent, or press N to leave a message”. When the call is ready to be routed, the ACD handles the routing rules.
Call Forwarding: Forward calls via the Portal, or via your device or SoftPhone. Calls may be forwarded to any extension or phone number. Device or SoftPhone forwarding functionality may vary by manufacturer.
Find Me ( Digital Assistant) Setup a personal assistant to “find you” at up to five(5) Locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension Callers are asked to “announce themselves”, and are offered the option between locations to try the next location, or to leave a message.
No Answer Call Forwarding Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.
Call routing based on business hours, after hours & holiday hours Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation.
Do-not-disturb (DND) A device or SoftPhone feature that simulates a phone being off-hook, sending calls received directly into voicemail. Other routing options are also available.
Conference Bridge Multiple on-site and outside callers can simultaneously participate in password protected conference calls. Callers can be assigned talk-listen or listen only access.
Custom Music On Hold Music provided by Customer, and uploaded through the Customer Portal
Call Detail Records Real-time call logging is available via the portal. From, to, call duration, date and time, and call type (International, On-Net, etc). In addition, frequently called numbers can ‘tagged’ with text descriptions for legibility.