The Canadian Radio and Telecommunications Commission; the Canadian equivalent of the U.S. Federal Communications Commission (CRTC) made a ruling in April 2005, that all VoIP providers must provide 911 emergency service. When it comes to our Canadian resellers and their Canadian customers, V1 VoIP has stood up to meet their needs.
Many VoIP customers have ‘basic 911’ service which puts them in touch with a call center that takes down their address and contacts the closest emergency response center. Rather than have an address come up to a 911 responder or however their geographic location is defined, VoIP phone users are identified with their IP address. If calls are disconnected, the VoIP provider gives the customer’s last known address on file.
However if using the enhanced e911 services provided by V1 VoIP, enhanced 911 service sends location information on customers directly to emergency services.
V1 VoIP’s enhanced e911 solution provides nationwide E911 coverage in both the United States and Canada. Voice service providers simply need to establish a SIP trunk to V1 VoIP’s emergency services network. Customers can update and validate their locations in real-time using V1 VoIP’s provisioning interface, which can be incorporated directly into the VSP’s website.
When 911 is dialed, V1 VoIP’s Emergency Routing Service delivers the call to the appropriate PSAP based on the caller’s registered location, ensuring that the correct location data and callback number appear on the dispatcher’s screen.
Contact V1 VoIP now to learn more about our incredible low rates and coverage for e911 for all of Canada as well as the United States.