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Blog Posts

Efficiently Manage VoIP Call Center Operations

Posted on: September 28, 2017

manage your call center operations using V1 VoIP hosted inbound call routing platformVoIP has become an integral way of efficiently managing and operating a call center. If you are looking to resell or offer V1 VoIP services to a call center, V1 VoIP has the call routing abilities that you need. V1 VoIP predictive dialers can support thousands of simultaneous call center agents which is significantly more than most six figure legacy premise based devices.

The V1 VoIP Hosted Inbound Call Routing Platform was designed to allow you to have total control over the flow of your calls in your inbound call center. With key features geared specifically to call centers such as flexible scheduling, skills-based call center agent selections, and our queue routing engine, you have the ability to route calls exactly to your specifications.

With the V1 VoIP hosted inbound call routing platform you can maximize your call center agent’s productivity with our true predictive dialing engine. To take it to the next level, V1 VoIP offers proprietary dialing algorithms written but a team of top level engineers combined with highly effective call progress detection ensure your agents are always working.

V1 VoIP’s fully self-service call center management platform makes it simple and easy to manage and monitor your call center from anywhere in the world. All you need is web browser and an internet connection.

For answers to your inbound call routing questions as well as pricing, please contact a member of the V1 VoIP team.

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