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Commonly Used V1 VoIP Predictive Dialer Terms

Posted on: October 16, 2017

V1 VoIP wants resellers to know predictive dialer termination glossary and terms for private label VoIP resellers

V1 VoIP resellers love offering predictive dialers to their call center clients. As an in-demand part of all types of telecommunications campaigns, V1 VoIP resellers offer services and solutions to call centers and earn huge money as a result. Here are some definitions to V1 VoIP predictive dialers our resellers should know:

Predictive Dialer: Predictive dialing was introduced for the purpose of increasing efficiency within calling centers. They are computer based system that automatically dial groups of telephone numbers, and then passes live calls to available agents. The V1 VoIP predictive dialer utilizes sophisticated algorithms to speed up and slow down the call rate based on, number of available agents, number of available lines, the campaign’s average call time and other statistical information.

Auto dialer: makes thousands of calls screening for busy signals, no answers, fax machines while detecting answering machines/voicemail and delivers pre-recorded messages. V1 VoIP’s Auto Dialer is a low cost solution for voice broadcasting.

Dialer: generic term for any computer-driven device that places outbound calls and connects the answered calls to an agent or operator.

Agent: telephone professional to whom a predictive dialer sends the ready call.

Quick Connect: Quick Connect allows your agents to log in one-to-one with a phone line. This option is great for B2B purposes, especially when your agent needs to be on the phone line through the entire call.

Fixed Dialing: Fixed Dialing gives your call center manager the power to manually set the volume of calls. The software will then automatically dial a predetermined number of lines per agent. Fixed dialing is ideal for political campaigns, charity campaigns, and other situations drop call ratios are not a factor.

If you are interested in becoming a provider of predictive VoIP dialers as a V1 reseller, contact a member of the V1 VoIP dialer team today to get started.

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