Ways to Engage Callers with V1 VoIP Message on Hold

Why have your customers wait in silence when they are on hold when you can be engaging them? Message on hold is one of the easiest sells for V1 VoIP resellers to their business clients. Our message on hold feature can influence callers right before they speak to a customer representative. These audio message can be the tipping point between closing a deal, selling a product, or solving a problem. Callers are also less likely to hang up, giving your sales or support teams a better chance at answering their questions

Here are 5 ways V1 VoIP resellers give to keep your customers occupied with Message on Hold.

1. Education on Products
Remind callers about your products or services before they even speak to a customer representative. A good message can prime them for their upcoming conversation. For a sales line, highlight your bestselling items, or feature a new line of offerings that might interest consumers. For a support line, begin educating customers so they can identify the specific questions they want to ask.

2. Sales/Discounts
Throw some potential discounts at your customers while they’re waiting in line. Give them time sensitive deals that make them more likely to decide whether or not they want your product in the upcoming conversation they’re about to have. Giving out deals right before a sales call puts customers in the mindset that they’re saving money with your product. You can make the psychology of a customer change right before a crucial decision point.

3. Customer Testimonials
Nothing demonstrates the quality of your product better than customer testimonials. The power of hearing happy feedback from people who have used your product is a very potent marketing force. By appealing to empathy, you can guide potential customers to relate to your customers and see why you are the right solution for their needs.

4. Entertainment
Waiting on hold is not what people called for, so entertain them! The whole point of Message on Hold is to eliminate the droll elevator music your callers are so used to listening to, amusing them enough so they stay on the line. Surprise your customers with a funny or informative message that has something to do with your company.

Rather than making your callers wait idly for the next representative, Message on Hold gives you the opportunity to engage them on the line. Use this valuable time to present useful information and build a positive brand image of your company. Contact V1 VoIP now to learn how Message on Hold can help your company.

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Why Your Business Needs a V1 VoIP Virtual Number

V1 VoIP virtual phone numbers features and benefits for resellers and businesses needs
V1 VoIP specializes in offering virtual DID (direct inbound dialing) phone numbers. Over and over it’s the one item our resellers say businesses are requesting and with different needs. Here, V1 VoIP explains the benefits of having a virtual DID phone number for your business.

A virtual DID number is a telephone number that does not possess a directly associated telephone line. In the majority of cases, virtual numbers are programmed to forward incoming calls to a pre-set telephone number chosen by the client. For businesses, virtual phone numbers are incredibly beneficial to strengthening the relationship of a company and client.

The three main benefits of V1 VoIP virtual DID phone numbers are:

1. No hardware required
Because virtual numbers will take advantage of current telephone lines and equipment, there’s no need to purchase additional hardware. Most virtual numbers will only require a pre-configured phone, but you will still not be required to purchase additional piece of hardware, which will end up saving you significant amounts of money in the process. Business owners can also choose to get new or retain their own phone numbers and if you decide to change from one virtual phone system to the other, you will flexibly be able to take your numbers with you, wherever you go.

2. Calls get transfered anywhere
One of the great features of this technology is after it has been setup, it becomes a part of you whether you choose to remain in the office or be out on the road. With virtual phone numbers, calls will be transferred to your calling medium irrespective of your location. Your inbound phone calls can ring multiple phone numbers, including cell and land lines, which will allow you to answer calls regardless of what your location is. In addition, function like ‘find me’ and ‘follow me’ are programmable too, allowing you to set them according to your own preference.

3. No limit on virtual number quantity
Virtual phone systems can provide you with all of the local and toll-free telephone numbers that your business needs requires. After you obtain the extensions of virtual telephone numbers from V1 VoIP, you will easily be able to carry out the communication objective of your organization without having those occasional thorns or razors coming in your way.

With these features of V1 VoIP virtual phone numbers, businesses will be able to create one of the healthiest relationships with their clients. Add virtual DID phone numbers to your reseller portfolio of services to offer to your clients. Contact a member of the V1 VoIP team today to get started reselling virtual phone numbers.

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Setting Up Least Cost Routing LCR with V1 VoIP

v1 VoIP explains what least cost routing LCR is and how to set it upDo you know what Least Cost Routing (LCR) is and how it can help save you money with your VoIP business? Whether you have heard of LCR or are new to the idea V1 VoIP is going to explain what it is, how to set it up, and how it can help your business.

LCR is really ideal for most dialer traffic or even for Non-Dialer traffic if you are pushing in the millions of minutes per month. The benefit of LCR is that you will get the lowest cost route on every call based on which carrier had the lowest cost for that destination. Rather than pay a flat rate per minute you can easily lower your costs 15-20% or more using LCR.

If you own a proprietary VoIP switch or use a software driven server you might already have LCR as a feature in your hardware that makes your calls. If you don’t have it then there are a few options available to get it set up

If your volume is not large or you prefer to set this up in house then you need programming done by companies who specialize in LCR programming for SIP trunking on dialers/switches, etc. If your hardware is open-source, such as Asterisk, then you either need to have a very robust server with a lot of processing speed or get a separate server for the same kind of programming.

The most cost effective strategy for getting started are “hosted in the cloud” solutions which have no real upfront investment and are pay as you go.

There is an additional step in the process of cost-cutting with LCR measures and that is LRN Dips. LRN dips are an additional strategy for selecting the lowest cost route for all calls including phone numbers that have been ported from one carrier to another. The LRN Dip is a computerized Dip into the phone number pool of ownership to see which carrier owns the number and if the number has been ported you will many times get an even lower rate than just using Least Cost Routing. It’s a strategy you can easily save an additional 15-25% on top of the LCR savings.

V1 VoIP can help you in any of these situations to connect with the right companies to assist you in getting LCR/LRN Dips set up, so when you’re ready to start the process please contact us and we will get you started.

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5 Benefits of V1 VoIP CRM Integration

Customer Relationship Management (CRM) platforms are an important tool for businesses to keep track of their interactions with prospects and customers. V1 VoIP CRM integrations offer key data and analytics to sales, marketing, and support teams within your company. Some popular ones included Salesforce, Highrise, and Zendesk. So what advantages does this actually bring to your business?

Here are the top five V1 VoIP CRM integration benefits:
1. Increased Efficiency
A sales or support agent can use CRM integrations to bypass the menial work of searching for a customer contact page, asking about prior interactions, and finding old tickets, in addition to entering in all the new data. Data manipulation is a distracting and time consuming process. It ultimately slows down agents, leaves room for error, and diminishes the customer experience.

2. Improved Management
Managers can use CRM data to make improvements with individual agents or with the team as a whole. This includes getting key metrics on each individual agent, such as the number of calls taken per day, the number of caller hang ups, the average call time, and the average wait time. For example, if one agent is spending more time than average on the phone with a certain customer, the supervisor can assign another agent to help out with the account.

3. Real-Time Calling Data
CRM integrations increase efficiency by eliminating the gruntwork of looking up, and entering in, customer information. Every interaction with a customer offers valuable insight into your business. For sales agents, talking to potential customers on the phone can shed light on what they are looking for, and ultimately close the sale. Instead of having an agent manually type in their notes from every call and record information such as the time of the call or phone number, VoIP CRM integrations take care of all the logging in real-time.

4. Better Customer Experience
A good CRM integration automatically directs an agent to the incoming caller’s profile, or creates a new support ticket with information about the caller. This saves the agent time and allows them to focus on talking to the customer, not searching for their information as the call progresses. Sales agents can use information available in a contact’s CRM profile, such as number of website visits, what items have been viewed, and past purchases, to better assess the context of the call. This allows a sales agent to approach the prospect from the right angle and personalize the key messaging. This also reduces the time spend on asking extraneous questions at the beginning of the call, and allows the agent to get right down to converting the caller into a customer.

5. Offers Closed Loop Analytics
Want to analyze customer behavior, craft marketing personas, or build campaign strategies? A V1 VoIP CRM data integration is vital to you. ‘Closed loop analytics’ gets its name from the process of sharing data closing the loop between the marketing and sales departments. All of this interaction, of course, is designed to lead to higher revenue and conversion rates. By integrating calling data into your business phone system, the marketing department can test out the effectiveness of different tactics and gain a better sense of what the customer experience is like.

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When You Cannot Port Business Phone Number

There are a few situations where it is not possible to keep your business phone number when going to a new provider. For example:

1. If the customer has already cancelled service with their old provider and therefore the number is no longer active or has been assigned to a new customer.
2. If the new carrier does not have an interconnection agreement with the donor carrier.
3. If the new carrier does not cover the rate center associated with your number.

So if you can’t port your phone number, what can you do?

1. Go Toll Free.
Most providers have a pool of phone numbers available for purchase and immediate use from an online administrative portal. In this case, you should notify existing customers and contacts of the change in phone number via email or other communication channels.

2. Remote Call Forwarding
RCF is a feature offered by V1 VoIP that allows a customer to maintain a phone number in a different geographical area than their physical location. In this case, you would purchase a local phone number with the new provider, and have the current provider use RCF to direct all calls made to the existing phone number to the new phone number. This is great if your phone number is highly visible and changing it would impact your business.

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V1 VoIP Explains What Porting a Phone Number Means

If you’ve wondered if you get to keep your phone number when switching providers, then what you are really asking about is porting. Porting, or more formally, Local Number Portability (LNP), is the process of transferring a phone number from one service provider to another. When switching to a new business phone service, if you want to keep your existing phone number you will need to take action to transfer your phone number(s) from one provider to the other. This is where the process, called ‘porting’, occurs.

Is porting a number legal? Oh yes it is! It is also heavily regulated as well. Number porting is actually mandated by the Federal Communications Commission (FCC) and also included in the Telecommunications Act of 1996.

The customer’s part of porting providing the details of a port and initiating a request with their provider. The provider’s part is working with other providers to complete the port request and updating the customer on the status of the port request.

If you’re planning on switching phone service providers, notify both parties early to understand what your business phone number porting options are. This reduces the likelihood of unexpected changes to your business operations, and gives you time to evaluate alternatives in case a port is not possible. There are a few instances in which a phone number cannot be ported to a new provider. To read more about that, please see our non porting number guide.

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Moving Phone Services and Systems When You Move Offices

Many companies see moving offices as an opportunity to upgrade or completely change their phone systems and communications operations. But whether you bring your current system or upgrade to new services depends on a few factors. Here V1 VoIP explains so you can make the move correctly:

Time for an Upgrade

1. Your PBX system is getting older.
If your IP PBX is several years old, it may be time to talk to V1 VoIP about hosted solutions. Out of date TDM systems have reached a dead end in technological development and will soon see shortages in qualified technicians and replacement parts.

2. New Office, New Features
Why not upgrade your services as you upgrade your company offices? V1 VoIP cloud unified communication services include group conferencing, video conferencing, call recording, HD audio, and visibility into coworkers’ availability, so you only transfer callers to people who can take the call.

3.You Can’t Afford Downtime
An on-premise phone system provides no bridging presence between your old and new address. While your move is in process, your business phone number must be temporarily forwarded to a specific phone by your current voice provider or you can’t be reached in real time. But if you switch to V1 VoIP cloud services your phone lines can remain active throughout the moving process.

Keep Your Current System

1. Your PBX is Still New
Inversely, if your PBX system is new, there’s no reason not to take it with you.

2. Complex Customized Configurations
Keep the on-premise phone system if it has the three C’s: complex customized configurations for your business. If you have unique features tailored to your processes then changing your daily operations can be highly disruptive for employees, especially those who spend significant portions of their days on the phone.

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V1 VoIP For Cold Winter Snow Months

V1 VoIP cloud hosted PBX phone system service important during cold snow winter month weatherBut for many businesses, winter means having to deal with snow, wind, blizzards and other, cold winter conditions. Snow storms, blizzards, strong winds, and power outages make up average winters in some areas of the world. And this is why it’s important that when the weather rolls in, V1 VoIP has cloud hosted PBX systems in place.

V1 VoIP cloud hosted PBX system allows business owners to remain connected regardless of how bad the storm is outside. If you had a traditional PBX system placed at your office premise, then it would be a miracle if your phone systems would be working in such a terrible environment. Frequently, business owners will find that the investment they had put forward in traditional PBX systems did not give them back what they paid for and then, they have no one to blame but themselves.

Traditional PBX systems possess weak connection lines that cannot hold out against the harsh environment and winds and will most likely have the connection existing between the telephone and the service provider severed. In addition to being extremely cost-effective compared to its expensive and older PBX variant, all the equipment that facilitates voice, video and conference calls (except for the phones) will be present at the provider’s location.

V1 VoIP cloud hosted PBX provides possess contingencies to counter frequent and intermittent power outages, which frequently take place during the holiday season. Another important characteristic of V1 cloud hosted PBX systems is that they are scalable according to the size of your business or the frequency that your business is engaged with over a specific period of time.

Making the right upgrade in the face of unforgiving environment conditions will proliferate your business when you least expect it to. That is the magic that V1 VoIP cloud hosted PBX systems bring to your office premise. Contact us to have your PBX system upgraded to the cloud today.

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How to Rent a PortaOne Switch from V1 VoIP

rent the portaone switch from V1 VoIPInstead of purchasing the entire PortaSwitch solution for thousands of dollars and starting it on a private server, customers may rent the switch partitioning from V1 VoIP and ask for a specific configuration on demand. V1 VoIP customers can simply rent a switch partition from us and configure it in the way needed by the business and requirements from the users.

Switch partitioning makes it possible for companies and people to terminate calls with noticeably reduced costs. V1 VoIP eliminates the need to set up a complete ITSP environment and making huge up front costs into infrastructure.

Why would you want to rent a switch partition?

1. Establish your own ITSP
2. Offer complete redundancy
3. Complete billing capabilities
4. State of the art switch services

If you are looking to establish VoIP services without serious investments and hardware installations, then you need to contact V1 VoIP about our switch partition rental. V1 VoIP offers you the ability to rent a partition on our own PortaOne Switch and start enjoying the VoIP services almost immediately and at the best price. Professional technical support is always there to help you with the usage of V1 VoIP switch partition.

Additionally as a V1 VoIP switch partion rental participant, you can implement wholesale (LCR), calling card, pinless, callback services. This service may be used by VoIP ITSPs, large enterprises, calling shop owners, calling card vendors, etc.

Each partition can have individual settings and limitations. For example, one customer may offer attractive billing options on long-distance calls to specific countries while other customers may want to make a focus on the duration of the calls, i.e. long calls will be billed less than short calls. Other customers may want to use the service to connect the staff of the large enterprise headquarters into the redundant and safe VoIP network and define specific settings for VoIP services for each headquarter users.

The following features and services are available with V1 VoIP’s switch partitioning:
* Pre- and postpaid billing models
* Flexible Subscription plans
* Volume discounts based on customer usage
* Unlimited resellers registration

V1 VoIP is proud to have a years long relationship with Porta One. We now offer you the ability to rent a partition on our switch backed by PortaOne’s powerful technology and start enjoying VoIP services at the best price. Contact a member of the V1 VoIP team today to take a free demo of our switch technology.

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V1 VoIP 800 Numbers How to Make Money

how to make money selling V1 VoIP toll free 800 and vanity numbers DIDsBusinesses and organizations use toll free phone numbers for many reasons. Whether it’s for customer support, the generation of sales or leads, or simply to aid in customer overall communication and satisfaction, there are many uses for these valuable VoIP phone numbers. Callers can make telephone calls without spending money by using 800 numbers, commonly known as toll free numbers. Who pays for the call then? It’s the owner of the phone number. And if you want to offer 800 toll free numbers to your customers, V1 VoIp enables you to make money offering this service quickly and easily.

Toll free VoIP phone numbers usually start with 800, but lately have expanded to include 866 and 888. In certain instances you can make use of your own 800 number to receive a commission per call. In this case, the user will be prompted to use a debit or credit card to obtain the information you provide.

Three ways to make money with V1 VoIP 800 phone numbers:

1. Choose an industry in which you have interest and contacts.

2. Prepare valuable information for the customers and record your content, ensuring that it plays through the phone system clearly. Make it appealing for your customers so they will be tempted to call to your 800 number.

3. Talk to V1 VoIP about toll free VoIP service. V1 VoIP offers both pay per call and pay per minute option, based on your business needs, and can handle many calls simultaneously on the same line.

4. Compose a welcome message for your customers. Include information about your services, the length of the call and the cost of the call. Communicate to the user that he must be above eighteen years of age to use the service and inform the user when he is going to be charged for the call. Price your services to cover your telephone service costs plus your desired commission per call.

5. Provide callers with various automated menu options to listen to the pre-recorded content.

6. Market your 800 number. Create a website and place print ads to promote your site. Use a web call button on your site for your customers to make calls through the Internet. Use an availability button, if you desire, to let the users know when you are available.

V1 VoIP sits at the forefront of 800 toll free numbers, offering them to customers for their business needs. Contact a member of the V1 VoIP team today to get your own 800 VoIP phone number.

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