Ways to Engage Callers with V1 VoIP Message on Hold

Why have your customers wait in silence when they are on hold when you can be engaging them? Message on hold is one of the easiest sells for V1 VoIP resellers to their business clients. Our message on hold feature can influence callers right before they speak to a customer representative. These audio message can be the tipping point between closing a deal, selling a product, or solving a problem. Callers are also less likely to hang up, giving your sales or support teams a better chance at answering their questions

Here are 5 ways V1 VoIP resellers give to keep your customers occupied with Message on Hold.

1. Education on Products
Remind callers about your products or services before they even speak to a customer representative. A good message can prime them for their upcoming conversation. For a sales line, highlight your bestselling items, or feature a new line of offerings that might interest consumers. For a support line, begin educating customers so they can identify the specific questions they want to ask.

2. Sales/Discounts
Throw some potential discounts at your customers while they’re waiting in line. Give them time sensitive deals that make them more likely to decide whether or not they want your product in the upcoming conversation they’re about to have. Giving out deals right before a sales call puts customers in the mindset that they’re saving money with your product. You can make the psychology of a customer change right before a crucial decision point.

3. Customer Testimonials
Nothing demonstrates the quality of your product better than customer testimonials. The power of hearing happy feedback from people who have used your product is a very potent marketing force. By appealing to empathy, you can guide potential customers to relate to your customers and see why you are the right solution for their needs.

4. Entertainment
Waiting on hold is not what people called for, so entertain them! The whole point of Message on Hold is to eliminate the droll elevator music your callers are so used to listening to, amusing them enough so they stay on the line. Surprise your customers with a funny or informative message that has something to do with your company.

Rather than making your callers wait idly for the next representative, Message on Hold gives you the opportunity to engage them on the line. Use this valuable time to present useful information and build a positive brand image of your company. Contact V1 VoIP now to learn how Message on Hold can help your company.

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Why Your Business Needs a V1 VoIP Virtual Number

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V1 VoIP specializes in offering virtual DID (direct inbound dialing) phone numbers. Over and over it’s the one item our resellers say businesses are requesting and with different needs. Here, V1 VoIP explains the benefits of having a virtual DID phone number for your business.

A virtual DID number is a telephone number that does not possess a directly associated telephone line. In the majority of cases, virtual numbers are programmed to forward incoming calls to a pre-set telephone number chosen by the client. For businesses, virtual phone numbers are incredibly beneficial to strengthening the relationship of a company and client.

The three main benefits of V1 VoIP virtual DID phone numbers are:

1. No hardware required
Because virtual numbers will take advantage of current telephone lines and equipment, there’s no need to purchase additional hardware. Most virtual numbers will only require a pre-configured phone, but you will still not be required to purchase additional piece of hardware, which will end up saving you significant amounts of money in the process. Business owners can also choose to get new or retain their own phone numbers and if you decide to change from one virtual phone system to the other, you will flexibly be able to take your numbers with you, wherever you go.

2. Calls get transfered anywhere
One of the great features of this technology is after it has been setup, it becomes a part of you whether you choose to remain in the office or be out on the road. With virtual phone numbers, calls will be transferred to your calling medium irrespective of your location. Your inbound phone calls can ring multiple phone numbers, including cell and land lines, which will allow you to answer calls regardless of what your location is. In addition, function like ‘find me’ and ‘follow me’ are programmable too, allowing you to set them according to your own preference.

3. No limit on virtual number quantity
Virtual phone systems can provide you with all of the local and toll-free telephone numbers that your business needs requires. After you obtain the extensions of virtual telephone numbers from V1 VoIP, you will easily be able to carry out the communication objective of your organization without having those occasional thorns or razors coming in your way.

With these features of V1 VoIP virtual phone numbers, businesses will be able to create one of the healthiest relationships with their clients. Add virtual DID phone numbers to your reseller portfolio of services to offer to your clients. Contact a member of the V1 VoIP team today to get started reselling virtual phone numbers.

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Setting Up Least Cost Routing LCR with V1 VoIP

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Do you know what Least Cost Routing (LCR) is and how it can help save you money with your VoIP business? Whether you have heard of LCR or are new to the idea V1 VoIP is going to explain what it is, how to set it up, and how it can help your business.

LCR is really ideal for most dialer traffic or even for Non-Dialer traffic if you are pushing in the millions of minutes per month. The benefit of LCR is that you will get the lowest cost route on every call based on which carrier had the lowest cost for that destination. Rather than pay a flat rate per minute you can easily lower your costs 15-20% or more using LCR.

If you own a proprietary VoIP switch or use a software driven server you might already have LCR as a feature in your hardware that makes your calls. If you don’t have it then there are a few options available to get it set up

If your volume is not large or you prefer to set this up in house then you need programming done by companies who specialize in LCR programming for SIP trunking on dialers/switches, etc. If your hardware is open-source, such as Asterisk, then you either need to have a very robust server with a lot of processing speed or get a separate server for the same kind of programming.

The most cost effective strategy for getting started are “hosted in the cloud” solutions which have no real upfront investment and are pay as you go.

There is an additional step in the process of cost-cutting with LCR measures and that is LRN Dips. LRN dips are an additional strategy for selecting the lowest cost route for all calls including phone numbers that have been ported from one carrier to another. The LRN Dip is a computerized Dip into the phone number pool of ownership to see which carrier owns the number and if the number has been ported you will many times get an even lower rate than just using Least Cost Routing. It’s a strategy you can easily save an additional 15-25% on top of the LCR savings.

V1 VoIP can help you in any of these situations to connect with the right companies to assist you in getting LCR/LRN Dips set up, so when you’re ready to start the process please contact us and we will get you started.

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5 Benefits of V1 VoIP CRM Integration

Customer Relationship Management (CRM) platforms are an important tool for businesses to keep track of their interactions with prospects and customers. V1 VoIP CRM integrations offer key data and analytics to sales, marketing, and support teams within your company. Some popular ones included Salesforce, Highrise, and Zendesk. So what advantages does this actually bring to your business?

Here are the top five V1 VoIP CRM integration benefits:
1. Increased Efficiency
A sales or support agent can use CRM integrations to bypass the menial work of searching for a customer contact page, asking about prior interactions, and finding old tickets, in addition to entering in all the new data. Data manipulation is a distracting and time consuming process. It ultimately slows down agents, leaves room for error, and diminishes the customer experience.

2. Improved Management
Managers can use CRM data to make improvements with individual agents or with the team as a whole. This includes getting key metrics on each individual agent, such as the number of calls taken per day, the number of caller hang ups, the average call time, and the average wait time. For example, if one agent is spending more time than average on the phone with a certain customer, the supervisor can assign another agent to help out with the account.

3. Real-Time Calling Data
CRM integrations increase efficiency by eliminating the gruntwork of looking up, and entering in, customer information. Every interaction with a customer offers valuable insight into your business. For sales agents, talking to potential customers on the phone can shed light on what they are looking for, and ultimately close the sale. Instead of having an agent manually type in their notes from every call and record information such as the time of the call or phone number, VoIP CRM integrations take care of all the logging in real-time.

4. Better Customer Experience
A good CRM integration automatically directs an agent to the incoming caller’s profile, or creates a new support ticket with information about the caller. This saves the agent time and allows them to focus on talking to the customer, not searching for their information as the call progresses. Sales agents can use information available in a contact’s CRM profile, such as number of website visits, what items have been viewed, and past purchases, to better assess the context of the call. This allows a sales agent to approach the prospect from the right angle and personalize the key messaging. This also reduces the time spend on asking extraneous questions at the beginning of the call, and allows the agent to get right down to converting the caller into a customer.

5. Offers Closed Loop Analytics
Want to analyze customer behavior, craft marketing personas, or build campaign strategies? A V1 VoIP CRM data integration is vital to you. ‘Closed loop analytics’ gets its name from the process of sharing data closing the loop between the marketing and sales departments. All of this interaction, of course, is designed to lead to higher revenue and conversion rates. By integrating calling data into your business phone system, the marketing department can test out the effectiveness of different tactics and gain a better sense of what the customer experience is like.

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