Feel Safe in an Emergency with V1 VoIP E911

E911 stands for “Enhanced 911”, which is the V1 VoIP service for making 911 calls over an Internet connection instead of over a standard wireline or cellular tower routing system. Beginning in 2005 all VoIP providers have had standard E911 capabilities included in all VoIP plans. So, even if you are not with V1 VoIP, you can be confident that you will have a reliable 911 service at all times.

Because VoIP E911 is not quite the same as regular 911 service with landline providers, 911 operators cannot automatically trace an E911 number to the physical location from which the call originated as they can with traditional 911 services. When a 911 call is made from a traditional wire landline, 911 operators are able to trace the call to the physical location from which the call originates. i.e. your home or office. When a 911 call is made from a cell phone, the cellular towers create a triangular mapping system to find the location of the caller. VoIP calls work a little differently from both of these technologies.

Many people don’t really understand the actual limitations of VoIP E911 and so have an unnecessary amount of anxiety about it. VoIP calls are not traceable to physical locations. So, when a customer gets VoIP service, they need to register their VoIP phone number with their home or office address. This way the 911 operator will be able to see what physical address the VoIP phone number is connected to.

V1 VoIP providers instruct resellers to update their customers’ registered address any time they register for service and/or move to a new address so that emergency workers don’t show up at the wrong house during an emergency. And when a VoIP customer wants to make calls through their VoIP number when they are traveling, VoIP providers recommend that the user changes their E911 registered address to the address that you are staying at, whether that is a hotel or relative’s home.

Because VoIP service depends on a reliable Internet connection, it also depends on a reliable energy source. This means that in the event of inclement weather or other power outage situations, you should be prepared with a back-up power source for your Internet connection like a battery plug-in, or a generator if you expect long periods of power outage.

Accidents may happen while you travel, or in the comfort of your own home. Emergencies can’t be predicted, but having a lifesaver just a dial away with VoIP is all the assurance that you need. No one wants to make a 911 call, but if an emergency does occur, users can feel safe with V1 VoIP E911.

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Awesome Unified Communications Features You Will Love

Unified Communications, commonly refereed to as UC, arethe integration of real-time communication services. These include instant messaging, voice, video, data sharing and call control with non-real-time communication services such as voicemail, e-mail, mobile messaging and fax. It’s a set of products and capabilities that provides a consistent unified user interface and user experience across multiple devices and media types.

What’s really amazing about adding V1 VoIP UC to your customers is that they will see their benefits immediately. Here are some of the ways V1 VoIP UC features will improve a business owners life:

1. Consolidated Inbox
Oh the crowded inbox, say goodbye to it! By unifying your communications into a single digital format, you’re able to consolidate and share information based on people, subjects, topics and events without regard for media type.

2. Fax Sharing with Ease
Faxing has gotten a makeover! With UC, faxes are just data. When you receive a fax and need to share it, simply forward it on just like you would forward an email. Less paper less mess!

3. Voice to Text
Need to read your voice mail? No problem, voice to text transcription is another great benefit made possible with V1 VoIP unified communications features.

4. Bring Your Own Device
Businesses are adopting a Bring Your Own Device (BYOD) policy. This creates integration hassles for IT as they have to figure out ways to handle both data and mobile voice into their communications infrastructure.

5. Integration with Big Systems
UC allows you easily integrate between customer relationship management (CRM), enterprise resource planning (ERP) and other applications like Salesforce and SAP. Similar integrations can be done with supply chain management (SCM) and other data management and reporting applications.

With V1 VoIP Unified Communications features once you start using them, you will wonder how you ever did business without them. Contact V1 VoIP today or sign up now to learn more about our Unified Communications features for resellers and businesses.

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Excuses Why Businesses Do Not Switch to VoIP

Ever wonder about the excuses a potential customer gives you for not switching to VoIP? At V1 VoIP, our resellers have a laugh at why a company wouldn’t want to save money while increasing productivity and unifying communications. It should be a no-brainer right? So why are these small businesses not making the switch? Here are the four most common reasons our resellers say they are given:

1. They Don’t Understand the Technology
Knowing as much as we know, it’s easy to forget that to someone who isn’t in our industry VoIP can be very confusing. It is easy to say that V1 VoIP services and solutions will be less expensive and more efficient but business owners often hear a lot of legalese. Plus it almost sounds too good to be true.

2. They are Too Busy
A business should never be too busy to keep up with what their competition is doing. And their competition is adding hosted PBX services, allowing for mobile workforce, and they are saving money by doing so, which may lead to new hires or expansion.

3. Too Much Hassle
Too much change can be a bad thing and business owners often think that making the switch will be a total disruption to their company. On top of that, people are simply resistant to change. So implementing any new technology will certainly have an impact. Productivity is not going to be negatively impacted by making the switch and don’t forget that the money saved will far outweighs that initial challenge.

4. They are Just Stubborn
The phones are ringing and they hear voices when they talk into them. So if it aint broke right? Wrong. Many companies not deploying VoIP services are just plain lazy. While many amazing business owners and employees are competitive workaholics, they lack this same drive and focus to making sure their communications are optimized. Or they want to make the switch but don’t want the extra work that it might entail.

A business can save over 50% on their monthly phone bill by switching to V1 VoIP services. Don’t let you potential customers give you one of these excuses. Contact V1 VoIP today or sign up now for more reseller sales advice.

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Virtual PBX Allows for Better Maternity Leave

Hey VoIP resellers! Here’s a sales pitch for your small business customers: Want to make it easier for employees to take maternity leave? The answer is virtual PBX by V1 VoIP. A virtual PBX means that your phone system is hosted in the cloud as opposed to being hosted in your office. This can be a cost-saving, no-hassle option for a lot of small companies.

Along with the money it will save a small business, one of the huge benefits of deploying a V1 VoIP’s virtual PBX is how easy it allows your employees to take maternity leave. Virtual PBX makes it a breeze to enable a mobile work force and mobile workers. Your workers can now be where the work is, wherever that may be. And during maternity leave, the work should be home.

It also allows new moms to be at home with their newborn and still work effectively. Communications become easier when they are unified. An employee on leave can have their office phone line ring forward to the mobile or their home so they can keep up with their work responsibilities and make adjusting to motherhood easier. That all can be done with your Virtual PBX.

And did we mention the cost savings? If making maternity leave easier for your employees then know that virtual PBX requires no major investment up front. Instead your initial costs are usually just your phones and maybe an updated router if you need it. Because it is hosted remotely, it does not need to be upgraded and it is not on you to keep it running. All you need to pay for are the phones, the router and the features that you want to use.

Contact V1 VoIP or sign up now to learn about how to offer virtual PBX to your customers.

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Five Amazing Business Features of Virtual PBX

A virtual PBX means that your phone system is hosted in the cloud as opposed to being hosted in your office. Because it is hosted remotely, it does not need to be upgraded and it is not on you to keep it running. This can be a cost-saving, no-hassle option for a lot of small companies that don’t want the hassle or up-front expense of an installed PBX system in your office. All you need to pay for are the phones, the router and the features that you want to use.

V1 VoIP resellers understand that there are five main benefits for businesses on a virtual PBX:

1. Cost Savings
Unlike an on premise-PBX system, virtual PBX requires no major investment up front. Instead your initial costs are usually just your phones and maybe an updated router if you need it.

2. Enabling Remote Workers
Your workforce is now remote! Your workers can now be where the work is, wherever that may be. It also allows workers to be on location where they can be most effective. It even makes employees have easier maternity leave.

3. Flexible Scaling
You never know what tomorrow may bring so you never know how your company may need to grow. With a Virtual PBX, you can scale up or down as fast as you need to with a simple click of a button.

4. Built-in Disaster Recovery
Regardless of what happens to your business location, the off-premise nature of the Virtual PBX means that your business can function anywhere it can set up a phone and Internet access.

5. No Maintenance Required
Think of the savings you can experience by not having to install, fix, or upgrade your phone system. No more distractions.

A virtual PBX system might be perfect for your company! Contact V1 VoIP today or sign up now to learn more about how we can save you money with this cloud hosted service.

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What Exactly Is Voice Over Internet Telephony?

If you have arrived at the V1 VoIP website then wanting to know what Voice Over Internet Telephony is might be high on your list. VoIP, as it’s commonly referred to, is the act of placing a call using the internet instead of phone lines to do so.

Before the convergence of voice and data, phone calls were made on a separate network dedicated to voice, i.e. the phone lines. Data traveled on special cable designed for data and voice worked on a completely separate cable. Voice calls connected to dedicated circuits, such as analog lines and digital lines known as PRI. For data to connect, businesses typically used DSL, T1 and increasingly cable circuits.

With the surge of VoIP, voice and data can be converged onto the data network and the old voice network is eliminated. Now you can use your internet connection to make all your telephone calls, saving you money in the process.

Phone calls made using VoIP technology are less expensive for a variety of reasons. First is you can eliminate the cost of dedicated voice circuits. Gone will be the days of phone bills too complicated to understand and long distance charges different in every area of the world.

Administration is much easier with VoIP technology and you can have users remotely connected to the phone system
If the above reasons are not compelling enough, one must also consider that the telephone companies are getting out of the voice business. They too enjoy many benefits by transporting voice over data circuits. So, expect to see your monthly phone bill continue to go up if you remain on traditional voice circuits.

Are you interested in becoming a V1 VoIP reseller and getting other businesses into VoIP technology? Contact V1 VoIP or sign up now to learn about the growing business opportunity of providing VoIP services to businesses near you.

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V1 VoIP Explains PBX SIP Trunks and Simultaneous Calls

The volume of simultaneous calls your office makes and receives can mean a difference in IP solutions. Hosted PBXs and SIP trunks aren’t just useful for internal connectivity, they also cater to different volumes of concurrent calls.

A PBX (private branch exchange), is the hardware or software that divides the main telephone line into extensions. Most traditional analog PBXs, called legacy PBXs, are large pieces of hardware that reside in-house and require constant maintenance by a technician. Some legacy PBXs can work with a VoIP phone system, but only with an adapter. It’s often a better option to buy a modern VoIP PBX solutions, which come either as an in house IP PBX or an off-site hosted PBX.

Hosted PBXs work best with unlimited extensions, which works out perfectly for businesses with a high volume of concurrent calls. SIP trunks consolidate extensions, which make them useful for businesses with a low volume of concurrent calls. For instance, if a company has 30 extensions but only experiences 10 concurrent calls at any given time, the company only needs to buy 10 SIP trunk ports, or one SIP trunk port that can handle 10 concurrent calls.

But how do you calculate what you will need? V1 VoIP can help you to determine the number of SIP Trunks that you will need.
Many small and medium businesses that are not running call centers or monitoring their traffic with call accounting software can find it tricky to know for sure what their call volume is. But have a receptionist or assistant keep track for a week and make that the average.

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How V1 VoIP Resellers Can Easy Pitch a Customer

Just because a potential customer’s current phone service isn’t lousy or broken, doesn’t mean it can’t easily become an improved source of communication and professionalism. Businesses that have made the switch to VoIP services and solutions are so happy you would think that VoIP could sell itself. And it does! Here V1 VoIP lists the ways our resellers can show easy it is to pitch switching to VoIP services and solutions to potential customers.

Mobility
V1 VoIP makes it easy for employees to be able to answer work calls from anywhere. You can stop paying employees’ cell phone bills.

Connectivity
Ever dream of having a remote workforce? Now employees can be on-the-move anywhere and only be an extension away.

Collaboration
V1 VoIP is a cloud hosted service provider and we offer “unified communications” apps that allow your team to chat, video call, and view each other’s presence.

Efficiency
If you already use a cloud platform like Salesforce for CRM V1 VoIP resellers can integrate for automated processes (contact lookup, ticket generation) which save your team time for even higher efficiency levels.

Scalability
Smaller businesses now have access to the types of features normally reserved for larger businesses with larger budgets for hardware and software. Your service can grow as your team or your aspirations do.

Accessability
Even in the event of an internet outage on your network, for example, V1 VoIP can re-route your calls to your fail over destinations whether that is your voicemail, mobile phone, or even an alternative office. You can also login to the VoIP Portal to re-route your calls to cell phones or an emergency landline.

Being a business that operates with VoIP services and solutions means that it runs seamlessly, with unified communications, it’s scalabale and more over, it will save a company money month over month. Need more reasons why your customers should make the switch to V1 VoIP? Contact us today or sign up now to learn more!

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