No More Busy Signals with V1 VoIP Business Phone Features

V1 VoIP business solutions offer features replace the awful busy signal with smarter and more beneficial business features. V1 VoIP resellers see their prospective business customers jump at the idea of having their clients never hear a busy signal again. This way you can expedite the waiting process and enhance the calling experience as customers wait for a representative. This allows your business to minimize dropped calls and keep callers engaged, even if nobody is currently available to answer the phone.

Ring Groups
Ring groups diminish waiting times for customers by notifying more people of incoming calls. By utilizing ring groups, a caller will ring multiple employees simultaneously so their call will be answered sooner. Perhaps someone is busy on a call, but other members of the department are available to take it. Ring groups enable these team-wide calling strategies. Ring groups direct calls to multiple people rather than a single phone. This setup ensures that calls are answered not based on any single employee’s availability, but rather on the availability of the group. In a hunt group, members are called in a specified order, with each caller given a set window of time to answer the call before it moves on to the next phone.

Music on Hold
A study was recently conducted saying customers left on hold for 30 seconds without any music thought the wait was 90 seconds long, while customers who listened to music for the same duration thought the wait was only 15 seconds long. The conclusions are clear: if you place customers on hold, it’s much more enticing to play music in the background. But music on hold can also mean incorporating a custom message to offer information about your product or service while you have callers on the line.

Call Queues
Queues eliminate the need for a receptionist to route calls, saving your business money, and preventing human error from losing track of what call came in first. Call queues are configured to automatically distribute calls so that the caller who has waited the longest is matched with the next agent who becomes available. This matches callers with agents in the most efficient manner possible, thus minimizing wait times. Queues can also have rules such as maximum wait time, so during busy hours, callers are immediately routed to a voicemail box or secondary line, instead of being put on hold indefinitely.

The worst part of a caller getting a busy signal is the idea that you’re “unavailable” to the customer. In a world of social media, email, and video calls, the busy signal is not just an annoying beeping noise. It’s essentially a dead end for customers, and an invitation for them to contact one of your competitors. Contact V1 VoIP or sign up now so that your customers never hear a busy signal again.

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Become a V1 VoIP Cloud Hosted PBX Reseller

Hosted PBX services have far surpassed the benefits and features offered by on-premise systems. As a V1 VoIP hosted PBX VoIP reseller we offer a variety of ways for you to make money, including a private label solution. V1 VoIP’s hosted PBX services offer new ways to perform day-to-day business functions.

One of the great ways that hosted PBX services aid businesses is with our integration with popular CRM solutions which give a sales or support agent valuable information about the caller even before the call is answered. For example, integrations with Salesforce provide soft phones right within the Salesforce interface, as well as incoming caller popups that display information about the caller (name, phone number, Salesforce lead or account information). Having this basic info on hand will allow an agent to focus on selling or resolving the customer’s issue.

Hosted phone systems also offer a variety of billing options, allowing a business to choose a plan that best fits its needs. V1 VoIP hosted billing plans range from pay-as-you-go models, where the company pays for calling usage and features selected, to per seat unlimited plans, where the company pays a flat amount for each seat on its account.

As a V1 VoIP white label reseller of hosted PBX services, you set and keep all revenue. Setting up a hosted PBX for a particular customer will entitle you to ongoing commissions from that provider through the life of that account. These commissions typically are a percentage of the total revenue brought to the provider, and you can increase your percentage as you increase the amount of revenue you bring. V1 VoIP also offers a complete white label solution, so you are a fully branded company and can charge and add on additional fees that are completely under your control. These fees can cover situations such as: initial consultation with the customer to discuss business requirements, dedicated ongoing support, and initial phone setup and/or network configuration.

Adding a hosted PBX platform to your portfolio of services is a smart move to make. Hosted phone systems allow a degree of customization not offered by the “one-size-fits-all” on-premise phone systems. This customization will allow you to expand your revenue and offer your services to a wider variety of businesses.

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Why V1 VoIP SIP Phone Service Beats On-Premise PBX

Managing You can argue the pros and cons of both services. But there’s a solid amount of unique advantages a hosted service holds over an on-premise solution.

V1 VoIP resellers are seeing a rise in SIP phone services from their customers. One thing they stress to these businesses is that managing a hosted SIP phone service and managing an on-premise PBX will lead to two different experiences and thusly a decision about which way to go. V1 VoIP definitely sees more benefits to using a hosted service and here are a few ways our resellers relay it’s superiority.

1. V1 VoIP’s SIP service allows you to partake of Bring Your Own Device (BYOD) and use any SIP phone on the market you choose. A hosted phone system makes it easier to provision phones, and you can purchase phones that optimize your network’s potential. Plus you’ll get to choose the phones that are the right fit for your office, not pre-selected options that don’t take your own needs into account. If you want to change the phone at a later date, you simply change the phones not the service. An on-premise PBX may require purchasing a specific kind of phone so if a change of phone systems is ever needed, the phones might not even work with the new service.

2. First and foremost you want your phone service to actually work. V1 VoIP SIP phone services have almost 100% uptime and provide failover to mobile phones for just in case situations. Should something happen with an on-premise PBX, the results can sometimes be disastrous. If something gets seriously disrupted, your phone service could be down until a new server is purchased and installed. Your company would make zero phone calls in this timeframe. No bueno.

3. V1 VoIP SIP services are outfitted with our proprietary VoIP Portal. The VoIP Portal allows you to make instant changes to users, phones, and features across your phone system, giving you immediate access and full control over everything. Conversely, an on-premise PBX does not run on VoIP Portal. They rely on Asterisk and other interfaces requiring on-site employee to oversee it, an investment of labor and time. And then there’s the maintenance issues, don’t get us started…

4. On-premise PBXes require on site hardware. The “hosted” in hosted VoIP references the off-site servers that power your SIP phone system. SIP phone service hosts these servers, and performs technical maintenance on them. You don’t have to worry about outages or hardware failures that occur with the equipment. Server malfunctions are dealt with by in-house engineers employed by the hosted VoIP company. Whereas an on-premise PBX is your total responsibility. If a server breaks down for hardware reasons, or crashes indefinitely, it is your job to figure out what’s wrong and rectify it immediately. This could lead to hours – or even days – without phone service.

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Resell V1 VoIP Cloud Services Business Communications

Business owners are always looking for how they can make their business stand above the rest. Business owners are looking into ditching that old-fashioned landline and wanting information about how they can integrate V1 VoIP services and solutions into their businesses. They want to sign up for the cloud communication services available because they’re beginning to understand that VoIP and cloud adoption are the way of the future.

Because there are so many different types of businesses, each are going to require a variety of different needs and that’s where V1 VoIP resellers come in. One of the more important things any business needs to have is an efficient business communication system which means having access to the newest and best business communication services that can take their business to the next level. An efficient communications system will allow them to expand their reach in the marketplace to let people know who they are, and why they’re able to provide products and/or services better than their competition can.

Cloud service adoption is changing the way a business owner is able to manage their business. One of the more important benefits that a business owner can expect to receive via cloud adoption is the ability to create a unified communications system. Creating a unified communications system allows a business the ability to unite voice, data, e-mail and other vital applications, which is increasingly important these days. Other benefits that a business owner can expect to receive when choosing cloud communications includes:

* Scalability
* Flexibility
* Increased Productivity
* Reduced Spending

Turnkey VoIP businesses are already experiencing turnkey VoIP services and features, which means that they have an edge when it comes to business communications. Currently, all of the small and midsized business owners who are still utilizing an outdated landline as the platform for their business communication system are closely watching these turnkey VoIP businesses. They’re watching to see how VoIP technology and cloud adoption is helping these business owners run their business better, and what they’re finding out is making them look deeper into how cloud communications can help them in their particular type of business.

So what business owners need to do these days is find an affordable and efficient way to communicate with others. And because they now know that they can afford to integrate the high-tech VoIP services that will allow them to do this, they’re looking for the best VoIP reseller to give their business to.

If you can resell cloud VoIP services to the small and midsized business owners who are in need of updating their current business communication system, contact V1 VoIP today or sign up now to get started. We are happy to answer any questions you may have.

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Don’t Sound Like a VoIP Newb Know the Lingo

The fastest way to sound like a VoIP newb to those in the industry to is to confuse some of the most used VoIP jargon. V1 VoIP resellers can sound brilliant to a prospective client by using the latest VoIP acronyms and even more so by explaining what they are to their interested parties. If you are a new VoIP reseller, here is a glossary of the VoIP lingo V1 VoIP says you need to know:

BV – Business VoIP
BV refers to a class of professional phone systems that can make and take business quality phone calls via the Internet. Business VoIP phone systems typically offer features such as voicemail, call transfer, and call conferencing, among many others.

BYOD – Bring Your Own Device
Some VoIP services operate under a Bring Your Own Device (BYOD) policy, where the customers are responsible for purchasing IP phones that best suit their businesses.

DID – Direct Inward Dialing
Think of it as your phone number! This allows you to assign unique numbers (or extensions) to all the employees on the phone system – without having to route new physical lines in the office.

ITSP – Internet Telephony Service Provider
V1 VoIP is an ITSP because we provide Internet telecommunications services based on VoIP.

LAN – Local Area Network
A Local Area Network connects computers within a set area, such as a house, a school, a bank, and other facilities. Your IP phones will plug into your LAN, through wall jacks, routers, and other Ethernet ports, to access your VoIP service. The LAN must have an active Internet connection for your VoIP phones to make and take calls.

Setup VoIP phones to your LAN
LNP – Local Number Portability

Local Number Portability (LNP), or number porting, allows you to keep your current phone number when you switch from one communications provider to another.

PBX – Private Branch Exchange
Private Branch Exchange refers to the business phone system. A PBX can call landline phones, other VoIP lines, and dialed extensions on an enterprise level. There are several different kinds of PBXes: including analog, on-premise and hosted PBX.

PSTN – Public Switch Telephone Network
The Public Switch Telephone Network is a series of networks that includes telephone lines, fiber optic cables, cellular networks, and communications satellites. This interconnected series of networks allows different kinds of phones, such as landline and mobile devices, to communicate with each other.

QoS – Quality of Service
QoS measures the performance and quality of a VoIP network. A bad QoS can lead to dropped or distorted calls. QoS is normally rated from the perspective of the user.

SIP – Session Initiation Protocol
SIP is an Internet protocol that powers communications over Internet Protocol (IP) networks. SIP is the primary engine of many VoIP phone systems.

UC or UCaaS – Unified Communications or Unified Communications as a Service
UC refers to the integration of various communications services, such as voice, video, chat, email, voicemail, among others, under a single user-interface.

VoIP – Voice over Internet Protocol
Oh you better learn this one! VoIP is technology that delivers voice communications, streaming video, and other media over the Internet. VoIP is also used as shorthand for a wide variety of VoIP services, including hosted PBX, on-premise PBX, and SIP trunking.

When your customers ask you what an acronym means, be prepared with the right answer. It will help you close the sale.

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V1 VoIP Private Label Resellers Explain the Cloud

V1 VoIP resellers report that the businesses using our amazing cloud-based services and solutions are happy with their communications and thrilled with their savings. But the ones who are hesitating to make the switch with our resellers are reporting the reason is they are skeptical when it comes to the cloud. Some flat out still don’t understand what the cloud is.

Here is the V1 VoIP guide for our resellers on how to explain the cloud to your prospective customers:

Saving Money
Many prospective customers assume that not only are there going to be huge up front costs for switching to cloud VoIP services, they don’t understand how much money they are going to save.

Call Quality
So you go through the hassle of switching to VoIP and then the quality suffers. Nope. Cloud based VoIP service quality is highly impressive. V1 VoIP uses a high-speed broadband connection, which offers users a fast and solid connection. And our latest services are currently being explored and utilized for optimal voice traffic that can be used in the cloud.

Because there have been some instances where a business has had their information compromised when held in the cloud, there’s a concern for just how secure the information is. The cloud security actually holds better security measures than many small and medium-sized businesses currently have in place. Know that all V1 VoIP resellers require their clients to have the security systems put into place, which are monitored around the clock.

Communication Control
Some businesses are choosing not to sign up for private label cloud VoIP services because they feel they’re giving away their control when it comes to managing their IT communications, not feeling comfortable handing their business communication system over to a third party. But usinesses don’t lose control when it chooses to move its company information to the cloud, rather gaining even more control due to the many new features that a cloud communication system can now offer them.

V1 VoIP resellers understand the many benefits high-tech cloud VoIP telephone services can add to a prospective customer’s bottom line. If you’re interested in reselling V1 VoIP private label cloud VoIP telephone services, then contact us today or sign up now . We know everything there is to know about selling private label cloud VoIP services and our goal is to help you achieve your goals.

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V1 VoIP Reliable Private Label VoIP Reseller Program

V1 VoIP’s private label VoIP services are perfect for small and medium businesses as they do not require any significant upfront costs. No business owner is going to want to shell out a fortune to upgrade their communications, and with our private label VoIP service, they will NOT have to!

V1 VoIP private label VoIP program offers services through the cloud making them both affordable and reliable. Cloud computing has made it possible for smaller businesses to become just as successful in the private label VoIP marketplace as larger corporations.

Software as a Service, known as SaaS allows resellers to become a part of the VoIP market without draining their bank accounts on expensive software programs they don’t need. The “cloud” provides SMBs with the opportunity to pick and choose the hardware and software programs that they truly require without having to purchase infrastructures that they don’t need, and without having to spend money on costly installations.

V1 VoIP’s private label VoIP reseller program makes it possible for you to offer and resell a service package that is just as reliable as those offered by bigger competitors. The heavy demand for VoIP service providers will lead consumers right to your door, and the services that you provide will allow you to maintain and grow your business – and your wallet.

Why V1 VoIP?

By becoming a V1 VoIP private label reseller, we will keep you up to date with the latest advancements within VoIP technology. These new upgrades will allow you to pass new features on to your client base with all of the perks they need to improve business efficiency and decrease their bottom line.

Features such as unlimited calls, disaster recovery, unlimited and cost-free software updates, the ability to integrate hundreds of users without over-engineering their phone services, trunk consolidation, and more are all invaluable to our private label resellers and are included in your V1 VoIP service offerings.

If you’re not interested in private label VoIP services, you should be. Contact V1 VoIP today or sign up now to learn more about how your customers will be pleased with continuous new features being added to their phone systems, and you will stand out as a reseller who offers great new features.

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A SIP Trunk Intro Guide by V1 VoIP

Resellers are seeing their business customers clamoring for V1 VoIP SIP Trunk services and solutions. But is SIP right for your customers? Here V1 VoIP explains what SIP Trunk solutions are, how you can sell them to your clients and save them money.

SIP Trunking is a version of VoIP, specifically designed to make and deliver phone calls. SIP is an acronym for “Session Initiation Protocol.” Recently the telecommunications industry has standardized on SIP as the phone call protocol of choice. Customers are dumping their old telephone service to save a ton of money with V1 VoIP SIP trunks which cost a business considerably less.

So what is a SIP Trunk? Think of SIP Trunks as the phone line, similar to traditional analog phone lines or a channels on a PRI. Instead of being a physical wire, a SIP Trunk is a “virtual” phone line which is provided by V1 VoIP. It uses your data circuit to connect your phone system to the Internet. These include your cable modem, T1, DSL, Ethernet over Copper, Fiber, and other ways you get data. A SIP “session” could be a regular phone call between two participants, a multi-party conference call or even a video call.

The cost of phone calls for VoIP compared to PRI and analog lines are considerably less, saving your businesses money on its communications, sometimes up to half off. Yes, we said half off your monthly bill! SIP offers better fail-over options for businesses that have fears about their phone system crashing. SIP provides a much easier path to move to a hosted PBX at a later date.

V1 VoIP is the leading SIP Trunk provider here in the Southeastern United States, the Caribbean as well as Central and South America. Contact us or sign up now to learn how you can save your business customers money on their phone bill with V1 VoIP SIP Trunk solutions.

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What Real Customers Actually Know About VoIP

Ask a V1 VoIP reseller how much their potential customers really know about what VoIP is and what it does and you’ll quickly learn that most non-tech people are still very confused as to what VoIP can do for them. Here are some of the main concerns that business owners raise to our V1 VoIP resellers.

Do I get to keep my phone number?
No matter how many customers you deal with, this is the first question asked. It’s an easy yes, but it also illustrates the degree which business owners do not understand VoIP.

Is the call quality different?
You might not notice if an email takes a second to send or a web page a bit longer to load, but you will notice if your call quality sucks. Voice is real time communications. What they need to know is that almost ALL of VoIP quality issues stem from poor Internet connection. So increasing bandwidth is a conversation that often needs to happen. Which by the way, will make those emails and web pages faster too.

Am I going to have to buy more hardware?
There is no PBX purchase required. V1 VoIP allows you to set up a fully featured office phone system with little more than a laptop and a few IP or SIP phones; the rest of your PBX can be hosted in the cloud. While we agree that the process of getting up and running is straightforward enough for small and mid-sized businesses to do rather quickly, it is important to recognize that a network does need to meet certain parameters to be made voice-ready.

What happens if the Internet goes down?
Whether a business is using landline service or VoIP is not relevant if a power outage occurs. A traditional phone system still needs to be powered on to function. Most companies have battery backup systems in place that already supply power to the PBX in the case of a power outage.

Can I use my mobile phone with VoIP?
There are NO issues with using VoIP on mobile devices. Calls can be routed to mobile devices, making mobility and accessibility simple to switch back and forth.

Not all prospective customers really understand what VoIP is and what it does. Knowing that you will have these questions and concerns from prospective business customers help our V1 VoIP resellers to prepare their pitch better. Contact us today or sign up now to learn more about what concerns prospective customers have.

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Pros and Cons on BYOD Cloud Based VoIP Services

One of the latest and most popular trends that’s connected with updating ones business communication network so that it can now support VoIP technology includes Bring Your Own Device (BYOD). This trend means that both staff and employee’s are allowed to bring their own mobile devices to work in order to use it for work related reasons.

Even though thousands of business owners are embracing BYOD, it’s important for those who want to resell cloud VoIP services to put an emphasis on addressing any BYOD issues that are currently in place in order to understand it in it’s entirety.

The businesses that are embracing and thus utilizing BYOD are reporting that their employees like the fact that their ability to bring their own device to work, which is increasing their overall employee satisfaction, which in turn increases their overall productivity.

The two main questions raised with BYOD that are raised are business confidentiality and proper management. Both of these are concerns V1 VoIP resellers hear from BYOD customers. While both are legitimate questions they can also be easily discussed. Let’s look at both issues a little closer:

BYOD Confidentiality
Many businesses are concerned that when an employee uses their own device there’s a higher potential to unknowingly share confidential information about the business. Think about the type of information those in medical and finance relay on a regular basis. In cases where confidentiality is paramount, it’s imperative to make businesses aware of the firewalls and verification procedures that can be put into place to help protect the business’s confidential information.

BYOD Management
If an employee is using their own device, than an owner wants to make sure they are using it for work purposes. Conversely employees are reporting that they don’t like the fact that they don’t have as much freedom when away from the office because they’re always connected to their personal mobile device.

If you’re someone who wants to resell BYOD VoIP services, please contact us today or sign up now! More than half of small and midsized business owners are looking for V1 VoIP resellers who can assist them when it comes to upgrading their outdated landline communication system.

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