The Possible Future of SIP Services in the VoIP Industry

SIP trunk service can save a business so much money, but the majority still do not know what that service is. Is it the marketing? Has it not reached the public lexicon the way that VoIP has? What we are finding after reading a report from Infonetics Research is that, “Businesses are looking for is reliability, quality and low cost telephone service. The transport mechanism is secondary.”

A SIP (Session Initiation Protocol) connection is a service offered by many ITSP (Internet Telephony Service Providers) that connects a company’s PBX to the existing telephone system infrastructure (PSTN) via Internet using the SIP VoIP standard. At V1 VoIP, we offer a SIP trunking service called PSTN Gateway.

The VoIP industry is inundated with technical jargon; words, phrases, and acronyms that come as second nature to us (see some of our blog links here, here, and here about commonly used VoIP acronyms and words), but are completely foreign to the public at large. It’s still surprising how many people do not know what VoIP stands for! (Voice Over Internet Protocol, just in case you were wondering!)

I suppose part of the struggle in getting some SIP terms into the mainstream vocabulary is the fact that our entire industry is an alternative approach to an embedded technology: landlines, and regular phone systems. It has been a difficult enough struggle to get mainstream people to want to try to switch the phone service they know to something else without piling on different types of new services. Will everyone one day know what the acronym SIP is? Or will there be another acronym that becomes part of the lexicon.

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How Important is Billing to VoIP Resellers

Making sure you bill your customers on time and correctly is one of the most important aspects of running your own successful VoIP business, but one you that you do not realize it’s importance until you are in it. As a V1 VoIP reseller, you have access to our powerful, proprietary billing platform, VoIP Portal. VoIP Portal gives you instant access to making changes, updating your clients, and provide proper billing so you can make the money you have earned. Here are a few ways that V1 VoIP can help make your billing a breeze.

Your switching, billing, payments and your entire management style all needs work in synergy and in real-time. With VoIP Portal, real-time billing enables you to offer prepaid services via Calling Cards, a mobile smartphone app, WebRTC, and other popular calling methods. Whether you offer prepaid or postpaid services, you’ll need to provide real-time access to call detail records in web interfaces used by your customers, resellers and distributors. With one click you can quickly suspend calling for non-payment. A strong, successful VoIP business needs to move in real-time.

Promotions, Discounts, Subscriptions and More
Do you offer discounts to callers with high-call volume? Make a one time charge for a the IP Phones of a new Hosted PBX customer? Want to offer a promotion for new customer sign ups? How about a special for the holidays Whether you offer a range of flat-rate monthly subscriptions or a variety of pay-as-you go plans, you need the ability to implement the type of pricing you want, when you want it and the flexibility to quickly make changes as needed.

Multiple Payment Options
What do you do if one customer wants to prepay with a credit card and another wants to pay via Paypal at the end of a cycle? Many end users evaluate payment options before they make a purchase decision, so in today’s competitive VoIP market, if you fail to offer the payment options your customers want, your sales will suffer. VoIP Portal makes it easy to offer access to many leading credit and debit card processors.

Easy Integration
VoIP businesses often use one solution for switching, and another for billing. This often means importing and exporting call detail records from one system to another. Managing two disparate solutions adds complexities, potential incompatibilities, and increased risk of error. If you already have a switching solution, but need a billing solution too, V1 VoIP’s VoIP Portal is perfect for you. We will ensure that we have the experience and stability to meet your needs for the long term.

Private Label Reseller Network
As a private label V1 VoIP reseller, you not only sell to end users, but some also your own reseller business of distributors and sales agents. With VoIP Portal, you have access to an easy way to manage your multi-tiered sales channel to grow your sales, while freeing you up to manage other aspects of your business.

V1 VoIP’s VoIP Portal offers robust cloud-based billing and brandable VoIP services, with the billing and payment capabilities you need, without owning any special hardware or software. Contact V1 VoIP today or sign up now to learn more and bill quickly and correctly.

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Start Reselling Hosted PBX with V1 VoIP Today

Hosted PBX is one of the fastest growing VoIP services as cloud-based technology becomes more accepted by businesses of all sizes. You can start your own Hosted PBX business with V1 VoIP today without any huge upfront costs in infrastructure. V1 VoIP provides you with the cloud-based switching and billing you need to start a scalable, profitable Hosted PBX business.

Here are the four keys to your Hosted PBX reselling business success:

1. Reliable Services
Uptime and performance is crucial to retaining lucrative business customers. Business customers are very different from residential customers in that they are more demanding of reliable service. A business phone service is the lifeline because if the business appears down, their own customers can walk. Just as they turn to you for reliability and uptime, you need to make sure your own technology offers the performance and peace of mind you can count on.

2. The latest IP Phones
You may upgrade your mobile phone every year, but surprisingly the same is not usually true of business phones. Phones need to be upgraded to match the internet protocol phone sets. Supplying IP phones is usually not a one size fits all endeavor, which is why V1 VoIP gives you access to a variety of trusted models and manufacturers for you to offer to businesses on a variety of budgets.

3. Provisioning
So your clients have phones, now you need to provision them to handle the wide variety of features. An automated provisioning solution will save you time and money, for fast and easy provisioning without needing a physical installer. Automated provisioning means that once the phone is plugged into an IP network, it can reach out to your switching environment and quickly download a complete provisioning profile to set up the phone.

4. Features! Features! Features!
How do you sell V1 VoIP’s Hosted PBX? By talking about all the features! There might be a feature for every problem that a business customer might have. Even if your customers rarely use a feature, just knowing it’s there can become a powerful selling point positioning your Hosted PBX business as a feature-rich robust provider.

Do you want to learn more and get started reselling our incredible Hosted PBX services? Contact V1 VoIP todayor sign up now. We only succeed when you do.

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How to Offer V1 VoIP SIP Trunks Services

Do you have a prospective customer that is being stubborn when it comes to upgrading their existing PBX equipment? Offering V1 VoIP SIP Trunk services and solutions is an amazing opportunity for VoIP service providers to serve business customers. As a V1 VoIP SIP Trunk solution reseller, your customers can benefit from the advantages of VoIP, without replacing their existing on-premise PBX and without moving to a Hosted PBX solution.

Whether your customer owns an IP PBX, or a legacy analog PBX, V1 VoIP’s SIP Trunking solution gives you the ability to meet their needs. Now you can resell a highly scalable cost-effective digital solution that can pay for itself by replacing your customer’s outdated ISDN PRIs and expensive T1/E1 lines.

And when you need DIDs, V1 VoIP has you covered. We have the largest DID footprint in North America, including Canada. You can easily access your DID accounts via convenient APIs integrated into our cloud-based platform, VoIP Portal. This proprietary platform combines the power of cutting-edge switching with our real-time billing, giving you a turn-key solution for you and your resellers.

Having all the tools you need to win lucrative business customers is key to a successful VoIP business. And at V1 VoIP, we think of your success as our success. Our SIP Trunking solution is only part of V1 VoIPs full portfolio of VoIP solutions to help you win and retain business customers, no matter how big or small they are. In addition to SIP Trunking, V1 VoIP offers a fully brandable private label solution for Hosted PBX, A to Z termination and other hosted PBX services.

Don’t let that customer hesitate on signing up for services because of their outdated PBX equipment any longer! Contact V1 VoIP today or sign up now to learn more about our SIP Trunk solution services.

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What You Need to Start a V1 VoIP Business

At V1 VoIP we are contacted by people daily through our website, who meet us at expos, and those from referrals all with the same question. They want to start a VoIP business but they don’t know how. In this post we will discuss what you really need to know to get started.

The first thing is to start small and targeted. There is a huge wealth of offerings that V1 VoIP offers. But by starting with a specific target it makes it easier to become an expert on that offering. It doesnt matter whether thats business or residential, origination or hosted PBX, starting with a specific target can also make it easier to set up add ons.

VoIP businesses who keep focused are more likely to succeed in the long term. Below are the three easiest ways for you to get your feet wet as a V1 VoIP reseller.

1. DIDs
Phone numbers that enable Direct Inward Dialing are known as DIDs. DID providers offer phone numbers for many locations all over the world to originate VoIP traffic. As someone new to VoIP no matter what type of person you target, they will need DIDs. Business and residential VoIP, Hosted PBX or any other service where your customers will receive inbound calls from the PSTN will require a DIDs.

2. IP Phones or ATAs
How often do you upgrade your mobile phone? Every few years? Every year? You do it because it works faster and has more features and options right? But it may have been a decade or longer since a business upgraded their office phones. If you plan to offer VoIP to a home or office, your customers will likely need to have an updated and compatible digital device such as an IP phone. Analog Telephone Adaptors (ATAs) are small boxes that enable your customer to continue using their existing analog phone for VoIP calling.

There is no starter kit for becoming a V1 VoIP reseller and you should be wary of anyone who advertises as such. We treat each lf our resellers as unique entities and provide you with what YOU need. At V1 VoIP we believe that we only succeed when you succeed. Start your success with us today by signing up now.

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V1 VoIP SMS Reseller Services are Hot

Have you sent a text message today? Have you sent one in the last hour? You are not alone. Over 8.3 trillion SMS messages are sent per year between people, excluding SMS sent by apps or businesses. That’s almost 16 million messages per minute.

Sending texts messages, or in the VoIP world, SMS is one of the fastest growing capabilities in the telecom marketplace. Are you ready to resell V1 VoIP SMS service? Here is how this can make your reseller business soar.

Simple SMS facts:
1. SMS is the most used smartphone feature, with 97% of Americans texting at least once a day.
2. Over 6 billion text messages are sent in the U.S. each day.
3. Americans exchange twice as many texts as they do phone calls.

SMS in Business:
1. Text messages have a 98% open rate, while email has only a 20% open rate.
2. Text messaging has a 45% response rate, while email only has a 6% response rate.
3. 90% of all text messages are read in under 3 minutes after being received.

SMS is an important tool to help you compete for Mobile V1 VoIP customers. It can easily be integrated with our white label Hosted PBX, Residential and Business VoIP, and our other white label solutions.

Contact us today or sign up now to learn how V1 VoIP can add SMS service to your VoIP business.

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Five more Awesome V1 VoIP Webphone Features

Did you read our previous post about amazing webphone features After you hit that up, we have five more amazing features that help businesses with their calling needs that webphones provide.

1. Call Transfering
A business-grade webphone can transfer a call to another extension, a ring group, or an outside line.

2. Three-Way Conferencing
Want to have a third person join the phone call? Not all webphones can do three way conferencing, which differs from a conference bridge or conference suite. 3-way conferencing is the ability to invite multiple callers to engage in a call with a single user, whereas a conference bridge is a separate extension that all callers dial in to join the call.

3. DTMF (Dialpad)
The dialpad is an important feature when dealing with phone menus or entering conference PINs. Many webphones feature a dialpad as the main interface for initiating calls, but others do away with it in favor of a more ‘modern’ look.

4. Video Calling
Do you love facetime? Then you will love the video calling feature which allows employees working remotely or in different offices to see each other in person using their computer’s webcam. A webphone app allows users to enable or disable their video feed at any time during the call and distinguish between these two types of calls in the user interface, and

5. Volume Control & Mute
When you are a mobile worker on the road, you can’t guarantee the background of your location. This is why volume control and mute functions are must-haves. When your background gets loud this feature allows you to stop sending your audio feed to the other callers on the line.

Webphone features don’t end here. These devices offer a wealth of features that can aid businesses in their day-to-day business dealings and make an office run more functionally as a result. To learn more about webphones and which one might be right for your company, contact V1 VoIP or sign up now today.

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Five Must Have Webphone Features for Businesses

Want to replace your desk phone for the newest technology? Then you have to look into V1 VoIP websphones! Webphones are just as they sound–phones phones powered by web-based applications. In this technologically advancing field, webphones are beginning to supplant and even replace desk phones altogether. Webphones are web-based applications that allow you to make phone calls directly in your Internet browser. And with features like video calling and live call center reporting, there are many advantages to using a webphone app over a desk phone.

However, not all webphones offer the basic calling features required by most businesses. Some function more like chat apps, or simply provide internal collaboration features like screensharing. In order to replace a desk phone, a webphone app must do more than make calls to and from the Public Switch Telephone Network (PSTN). Here five of V1 VoIP’s favorite webphone app features that businesses must have.

1. Call Hold
While putting a caller on hold might sound super simple, it is a critical feature for businesses that receive simultaneous incoming calls. Your webphone app should be able to manage multiple calls easily, and display how long someone has been on hold so you can keep track of which calls need to be addressed first.

2. Real Time Status
For employees who either work in different offices or remotely, it is important to know if that colleague is online or not. Being able to see the real time status on a webphone is a helpful indication of their availability. With real time status presence, a receptionist can check whether an executive is currently available or busy, and a coworker can verify that conference bridge is open before inviting others to a team meeting.

3. Contact Directory
Having a complete directory by name makes it easy to find and reach coworkers, especially if you have several office locations or departments and this is one of the most important business webphone features. Some webphones even allow you to create your own custom contact list from the complete directory, making it convenient to contact the people you work most closely with or most often have to call.

4. Extension Dialing
In addition to being able to call coworkers via a company directory, a business webphone should be able to connect you to coworkers via extension dialing. If you’re used to dialing extensions on your office desk phone, this feature will be very handy as you can initiate a call with a few keystrokes. This feature is especially useful when joining conference bridges, where team members are usually given a four-digit extension to dial.

5. Caller ID
Caller ID is one of the most relied upon features of business phones. Being able to identify your caller can determine how you deal with the call, depending on whether it’s a customer, a client, a sales rep, or your wife calling about dinner.

Contact V1 VoIP today or sign up now to learn even more about webphones and whether they can work for your business.

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V1 VoIP Unified Communications You Get Immediately

Unified Communications, or commonly known as UC is the integration of real-time communication services such as instant messaging, voice, video, data sharing and call control with non-real-time communication services such as voicemail, e-mail, mobile messaging and fax. UC offers a consistent unified–see, that’s where it comes from–user interface and user experience across multiple devices and media types. Here are some of the amazing features that V1 VoIP UC provides and that you will see immediate benefits from:

1. Access to Messages
Need to listen to your email? Yes, we said listen to it. UC can have it dictated over the phone. Need to read your voice mail? Done! Voice to text transcription is another great benefit made possible with a unified communications system.

2. Consolidate Your Inbox
By consolidating and unifying your communications into a single digital format, you’re able to share information based on people, subjects, topics and events without regard for media type.

3. Integration with Big Systems
Most likely your company uses some form of ERP, CRM or other big system to manage your proceses and customer data. UC allows you easily integrate between applications. For example, with UC you can access enterprise resource planning (ERP) applications like SAP and CRMs like Salesforce. Similar integrations can be done with supply chain management (SCM) and other data management and reporting applications.

4. Easy Message Sharing
Need to fax something? With UC, faxes are just data. Forward them on just like you would forward an email.

In the past, Bring Your Own Device (BYOD) created integration hassles for IT to figure out ways to handle both data and mobile voice into their communications infrastructure. With UC you can get that anytime, anywhere access from many different devices – Smart phones, tablets, laptops, notebooks and desktop computers.

To learn even more features UC can add to your company, contact V1 VoIP or sign up now.

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Why You Should Become a V1 VoIP Hosted PBX Reseller

V1 VoIP’s hosted PBX offers tremendous value to both the user and our resellers. Small businesses gain instant credibility by presenting themselves as professionally as a large corporation, and resellers know they are saving the customer money in the process. Historically, equipment costs for telephone systems were one of the biggest challenges faced by small and medium sized businesses. Now, hosted PBX systems allow businesses to gain all the same functionality offered by a telephone system, without the equipment, at only a fraction of the cost.

V1 VoIP’s hosted PBX reseller program offers awesome benefits to those interested in reselling our services. Older business models selling traditional PBX systems left the reseller with a one time sale, only made money on the original sale, and leaving the ongoing profits to the dial tone provider. No more spending hours developing solid customer relationships for a one time sale. At V1 VoIP, our hosted PBX reseller programs allows the reseller to also earn profits as the dial tone provider.

V1 VoIP Hosted PBX systems allows a business to:
1. Mobile their workforce
With hosted PBX office calls route seamlessly to cell phones or other mobile devices, while still displaying the office number on caller ID systems. In addition the long distance billing for each call also routes through the office which keeps costs down for employees.

2. Automatic Updates
Because our PBX systems are ‘hosted’ there is no equipment to manage or maintain. Instead this software focused platform allows businesses to buy a system confident that software updates happen consistently, always keeping their telephone system cutting edge.

3. Manage features
Hosted PBX makes managing feature rich system simple and can be done in house. The reasonable monthly service fee gives the business access to online management tools that make setting up call forwarding, an auto attendant and automated messaging a breeze.

The V1 VoIP hosted PBX reseller program allows the seller to earn large profits, with margins of up to 70 percent. Our resellers face no infrastructure costs, no network costs and no equipment costs when getting started. Contact V1 VoIP today or sign up now to get started earning residual income by reselling our hosted PBX services.

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