V1 VoIP Readies Resellers for Customer Questions

V1 VoIP readies resellers with a quiz on VoIP knowledge to prep for potential business customer questionsWe truly believe that our services and solutions are needed by businesses of all shapes and sizes which means they can virtually sell themselves. But they can’t. They need resellers to do the job of selling.

As a reseller of V1 VoIP services and solutions, we handle all of the heavy lifting. Your one and only job is simply to resell to customers. For some, sales comes more easily than others. And for those that need some help, V1 VoIP offers resellers advice on how to get the job done.

Although the majority of potential business customers have a basic understanding of what VoIP is, many do not understand the intricacy of what it can do and what it can offer. This is why it’s crucial for V1 VoIP resellers to know everything they can about our services. This way, when a customer asks a question about something they do not know, our resellers know the answers and can be considered experts on the topic.

Ask them about their business and learn about their needs so that you can provide them the VoIP services and solutions they need at prices that will save them money. You can offer them exactly what they need and steer them in the direction of services they didn’t even realize they should have. This is what will keep them competitive in their respective markets and even get the upper hand on their competition.

The following are questions that your prospective customers will probably ask you.

1. What does VoIP stand for?
2. If my phone already works why do I need to upgrade it?
3. How can hosted services really change my business?
4. What features would make a difference in my business?
5. Do I need to upgrade my physical phones to partake of VoIP services?
6. How much does all this cost?

At V1 VoIP, we feel that being able to answer all of these questions is crucial when starting a relationship with a new customer. A law firm is going to have different needs than a corporate enterprise office. A hospital is going to need different services than a hotel. Understanding as much as possible about your client in advance is going to help you let them know which services they will need and the features that each will see as beneficial.

It’s a great idea for all resellers to educate themselves on all things related to this new VoIP technology. Because there are many levels when it comes to learning about new VoIP technology and all that it can offer a business, starting with the basics is definitely recommended. Once a business can understand the basics about VoIP technology, they can then begin to build on this platform of knowledge, which means more services ordered and more money to be made by the reseller.

If you feel you need to know more about VoIP services and solutions, contact V1 VoIP today for the answers to your questions.

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V1 VoIP Commonly Used Cloud Definitions and Terms

V1 VoIP defines commonly used voip cloud terms and definitions for resellersYou don’t have to be new to VoIP to hear about the cloud. Purchase a new mobile phone and you will hear about backing up to the cloud. But do you know what exactly the cloud is or how to explain it to your customers>

The cloud is just a new way of meaning the internet. Cloud based phone systems mean that your phone service that is delivered through the Internet. A cloud PBX system is a based on cloud computing technology, where data is stored and transferred over the Internet, rather than on a computer or piece of hardware that an end-user owns.

With new computing technology comes with it’s own new set of vocabulary and definitions. V1 VoIP wants to make sure our resellers understand exactly what the cloud is and what cloud-based VoIP can do for your customers. Here is our guide to the cloud and the most common terms associated with the cloud.

Anything-as-a-Service: Also known as XaaS where the ‘x’ can stand for anything, refers to the growing diversity of services available over the Internet via cloud computing as opposed to being provided locally, or on premises.

Cloud Backup: As a form of cloud storage, cloud backup data is stored in and accessible from multiple distributed and connected resources that comprise a cloud or a remote, cloud-based server.

Cloud Bursting: Cloud bursting combines the best features of a private and public cloud. When an application is initiated, it’ll first run in a private cloud. If the server is too busy, the application will switch over so it can open in a public cloud.

Cloud Database: A database accessible to clients from the cloud and delivered to users on demand via the Internet from a cloud database provider’s servers. Also referred to as Database-as-a-Service (DBaaS), cloud databases can use cloud computing to achieve optimized scaling, high availability, multi-tenancy and effective resource allocation.

Cloud Portability: In cloud terminology, the phrase “cloud portability” means the ability to move applications and its associated data between one cloud provider and another — or between public and private cloud environments.

Consumption-Based Pricing Model: This term refers to what a consumption-based pricing model might be, which is obtained from observing the types of cloud services that customers are signing up for.

Elastic Computing: Elastic computing refers to a company’s capacity to add to or reduce a variety of computing resources, including things like storage space and memory.

Eucalyptus: An open source cloud computing and Infrastructure-as-a-Service (IaaS) platform for enabling private clouds.

Hybrid Cloud: A hybrid cloud is the perfect solution for a company that wants to have some security measures in place, yet want the information stored in a call to the easily accessed by employees and/or stay.

Middleware: This software acts as a mediator between applications and a company’s OS, exchanging data between the two so that the applications are able to properly unite.

Private Cloud: A private cloud refers to a cloud that’s created to only exist within the company’s phone system. This means that the data held inside the cloud can only be accessed by said company.

Public Cloud: A public cloud refers to a cloud that is shared among many different companies. Although not as secure as a private cloud, the majority of businesses are finding that a public cloud is effectively meeting their needs.

SaaS, BDaaS, IaaS: These 3 acronyms stand for Software-as-a-Service, Big-Data-as-a-Service and Infrastructure-as-a-Service. These 3 technical terms refer to services that provide the support necessary for cloud computing to take place.

Vendor Lock-In: The term vendor lock-in refers to the situation in which a vendor isn’t able to change their providers, which can be due to a number of reasons.

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V1 VoIP Guide for Reseller Origination Services

V1 VoIP guide to origination services guide for resellers and hosted pbx operators

V1 VoIP carries a complete suite of origination services and solutions for VoIP resellers and providers. With over 20 different kinds of offerings, we have everything you need for your reseller business.

Our V1 VoIP origination carrier services include the following:

DID phone numbers
Direct inbound dialing—-more commonly known as phone numbers—-are what rings into your VoIP network. V1 VoIP has the largest database of North America DIDs with rates starting as low as $0.15 per DID.

V1 VoIP LNP
(Local Number Portability)
Do you have a phone number that your customers know and have saved in their iPhones? You will definitely want them to take that number with them. That is accomplished via our local number portability, or LNP. This allows customers to transfer their phone number when they use a new service. It answers the question, “Can I keep my same phone number?”

V1 VoIP International and Specialty DIDs
If you need phone numbers from other countries to ring into your VoIP network, we have you covered. V1 offers DID phone numbers from over 150 different nations. With this service a business or even a residence can offer a global point of presence.

V1 VoIP Toll Free Origination
V1 VoIP also provides access to the common toll free database for number reservation and routes toll free calls to your VoIP network. Have a business that needs a toll free customer support number? This is the service that you need. Do you have a family that desires an 800 or 866 number so their loved ones do not need to pay for hefty long distance charges? V1 VoIP is happy to supply these numbers to resellers and providers.

Contact a member of the V1 VoIP team today to find out about even more enterprise origination services and solutions that we offer providers and our resellers.

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V1 VoIP Residential Reseller Services and Solutions

V1 VoIP offers resellers access to residential VoIP services and solutions for the lucrative home residence marketAt V1 VoIP we talk in great deal about all of the services and solutions we carry for resellers in the business world. But we also offer extremely lucrative residential services and solutions. In fact, residential clients are extremely popular targets amongst our resellers.

The residential VoIP world is a completely different animal than catering to the business VoIP world. Here are V1 VoIP’s three key features for resellers to showcase to potential residential customers:

1. User-friendly features
2. Dramatically lower calling costs
3. Simplified billing needs

When you are reselling V1 residential VoIP services, you are able to copy the residential services of VoIP operators (with great residential features like call waiting, voicemail, caller ID, etc.) and also go beyond the basic phone service functions. You would be surprised how many residential users enjoy teleconference bridging and routing, emerging voice and signaling security features, and other ancillary functions.

Who are V1 VoIP’s residential services for?

* Resellers and ITSPs entering new residential and retail markets
* Companies launching VoIP for residential services (and don’t forget business services too!)
* Carriers looking for enhanced profit from increased wholesale traffic
* Service providers who wish to extend their existing VoIP services
* Companies competing with local telecoms by offering enhanced 3rd generation services (follow-me, mobility, etc.)

Key Features for Residential V1 VoIP Resellers

* Standard features such as call waiting, call forwarding, call transfer, caller ID and three-way calling, as well as optional features like voicemail and web-based email (their popularity with users means excellent revenue-generating potential)
* Users may retain their current analogue telephone numbers
* Utility for remote bulk configuration of end users’ SIP user agents (Cisco ATA, Sipura, Grandstream)
* Customizable, wizard-driven call rating, including peak and off-peak periods
* Unlimited number of accounts hosted by the system
* Easy management of accounts and batches
* In-depth analysis per VoIP carrier based on traffic and generated revenues
* Comprehensive and customizable reporting functions allowing service providers to track all types of call information (by destination, time, ASR, etc.)
* E-commerce module credit card payment, web subscription; fully compliant with the Visa security standard

Contact a V1 VoIP representative with your questions so you can get started reselling residential V1 VoIP services and features in your community today!

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V1 VoIP Hosted PBX Feature Conference Bridges

V1 VoIP explains the popular hosted PBX feature conference bridges and virtual meeting roomV1 VoIP’s hosted PBX platform is feature rich and one of the most powerful features that resellers ask about is the conference bridge. The conference bridge is what makes employees connecting on a conference call using your own VoIP system possible.

More and more small businesses have employees that work from home or on the road, while others stay in the office. Conference bridges is the ideal way to bring everyone together utilizing your cloud hosted PBX system.

If you need a secure conference call solution, V1 VoIP can make that possible with meetings between multiple colleagues or business patterns. All you need to do is utilize V1 VoIP’s secure conference bridge to create a password protected, secure call for the attendees of the call.

There’s no need to obtain a new, dedicated DID for the conference bridge as you will use the same phone number. Your meeting attendees will always know which number to use to reach the conference call, plus you can change the password as often as you want or need.

Whether your business is big or small, V1 makes state of the art features like our conference bridge available to everyone. It’s free for internal usage, and is a great way to connect employees who work from different locations.

If you would like to know more information about how conference bridges can help your company, as well as other great features of V1 VoIP’s cloud hosted PBX, please contact a member of our team today to show you how you can grow your business with our solutions.

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Start Reselling International Prepaid VoIP Calling Cards

Start your Voip reseller business with V1 VoIP international prepaid VoIP calling cards
If you are new to the VoIP reselling world and are looking to make money immediately, international pre-paid calling cards is the easiest way to boost your customer profits.

With V1 VoIP International prepaid calling cards, you purchase calling time with your credit card on our platform and register your phone numbers for PINless dialing. V1 VoIP provides you a phone card access number. Then you’re ready to start using and saving on long distance calls. No PINs. No trips to the store. It’s that easy.

Prepaid VoIP calling card resellers are V1 VoIP providers that sell VoIP services by minutes. They contract with V1 VoIP for termination services and markup their rates accordingly and offer their services through SIP or a local access number.

No Hidden Fees
V1 VoIP Prepaid International phone cards take only the good features from the phone cards everyone is familiar with: quick affordable calling just by dialing an access number. And to make life easier for end users, they also take all the negatives out of the experience like hidden fees, long pin numbers to remember and endless trips to stores to buy more.

Calling Cards with VoIP Power
V1 VoIP International prepaid calling cards offer the power of VoIP. By using our calling cards you get speed dialing, instant recharging online, call record history, so you get more convenience and spend less.

Get started with V1 VoIP’s international prepaid calling cards to your portfolio of VoIP services. Contact a member of the V1 VoIP calling card team today.

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Reasons to Become a V1 VoIP Reseller

V1 VoIP offers the best VoIP reseller program for those looking to start VoIP business and enter telecommunications industry to make moneyAs a reseller, you have a lot of choices for whose services you would like to provide. But we can tell you V1 VoIP is better than the others and there three main reasons why:

1. V1 VoIP offers complete opportunity.
As a V1 VoIP reseller you will get in the VoIP market and fast, with access to turnkey solutions that will grant you access to a complete suite of services to offer to SMBs, enterprise businesses and even residential services. The V1 VoIP reseller program combines years of industry experience with a record for success and a deep understanding of the customer needs, for now, what they could need in six months or even years in the future.

2. V1 VoIP is family.
At V1 VoIP, we don’t look to sign you up and then disappear. Our resellers are vital to our success. We only feel that we succeed when you succeed and are therefore dedicated to making your business profitable and flourishing. When you become a V1 VoIP reseller you become part of the V1 VoIP family.

3. V1 VoIP is always there to help.
It’s not enough to get you into the VoIP game. V1 VoIP provides ongoing support and continuing education you need on our current products, solutions and services and training you when we get something new in. Have questions? We are always here for answers!

The V1 VoIP reseller program is simply a better choice than any of the the alternatives on the market today. We believe in the value to the customer as well as the reseller of support and training provided on an ongoing and as needed basis.

Are you interested in the growing demand for Voice over IP (VoIP) technology, but can’t or don’t want to sink a big investment into hardware and network infrastructure? Contact a member of the V1 VoIP team today and allow us to welcome you to our family.

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V1 VoIP Explains the History of H.323 Protocol

V1 VoIP explains the history of H.323 protocol and how it led to SIP protocols what they are used for and how they are differentVoIP technology is ever changing. While SIP has become one of the protocols V1 VoIP resellers see businesses ask for, there was a protocol that came first: H.323.

In 1995 as computer usage become more mainstream, researchers began looking for ways to exchange audio and video data between computers. H.323 came about first, becoming the accepted standard for audio and video communications in 1996. It was not until 1999 that SIP achieved similar commercial success; and by 2002, it became the official protocol, published under the name of RFC 3261.

SIP is rapidly becoming one of the most popular protocols by V1 VoIP resellers for business and VoIP users a like. But there is another protocol that originated before SIP: H.323. What exactly is H.323 and how does it differ from SIP you ask? Allow us at V1 VoIP to explain the difference.

Most VoIP protocols perform the same function, meaning users can rarely detect a difference. However each design is unique and thus possesses superiorities and/or inferiorities over others. For instance, H.323 uses binary while SIP ASCII.

To complement H.323 and SIP, another class, referred to as device control protocols, emerged before the new millennia. During this time, IT technicians redesigned IP interfaces to include components for both data over the internet and for audio signals on the PSTN. These devices, known as gateways, convert signals from one network into a form compatible with another, thus device control protocols like H.248 and MGCP are incredibly useful for unified communications.

While gateways still exist, H.248 and MGCP are no longer the only device control protocols on the market. H.323/H.248 are almost exclusively deals with long-haul communications—PSTN networks that encompass a large geographical distance. Although SIP now leads the industry, various media and codex protocols now play a role in audio and video communications while
other non-standard protocols have emerged through companies like Cisco, Microsoft and Google.

Want more information on the difference and which is best to offer your customers? Contact V1 VoIP to learn more.

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V1 VoIP Gets Resellers Toll Free DID Phone Numbers

v1 voip helps resellers acquire DID numbers for toll free direct inward dialingResellers often request toll free DID phone numbers for their business customers, and V1 VoIP helps them acquire them. The V1 VoIP footprint includes worldwide coverage, allowing us to get resellers local Direct Inward Dialing (DID) numbers in more than 60 countries including most major cities across the globe. If you are looking to acquire local toll-free phone numbers for Direct Inward Dialing V1 VoIP has you covered.

Let customers reach you easily at any time from virtually anywhere in the world via phone or wholesale SMS for a very low cost or none at all on their part. Provisioning and account management is simple when you are on V1 VoIP’s comprehensive and highly intuitive web-based user portal. Customers will have the option to choose from millions of telephone numbers currently in stock, giving you super-fast setup and deployment. The V1 VoIP toll-free DID solution works great for short duration and dialer termination operations as those required by call centers, but can be just as effective for any kind of business.

Whenever someone calls your toll free number, the call is converted from PSTN to VoIP and is then transported anywhere in the world over V1 VoIP’s purposely built, carrier-grade VoIP network. Your customers have the peace of mind calling a toll free number, while you pick up the tab with a convenient per-minute fee that is charged to your account.

With V1 VoIP’s toll-free numbers, we offer an extremely efficient and affordable telecommunications solution to your growing business. This combined with our dedicated professional support will ensure you will be accessible to your customers in the best way possible.

If you are looking for a toll free phone number for you business, contact V1 VoIP today and we will help secure that number for you!

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The Interactive Voice Response IVR Feature

V1 VoIP offers resellers an IVR or interactive Voice Response allows automated services for callers navigating through a VoIP systemFor V1 VoIP resellers, we offer an IVR or Interactive Voice Response which is quickly becoming a must-have for businesses.

IVRs are used to provide an automated service for calling customers. A great example of this is when you call a number are are asked to press one for one extension, two for another, etc. Another way to use voice recognition which lets customers speak in order to navigate through the automated system. Companies will usually give some options and will ask the customers to say a specific word such as ‘customer service’ to be connected to a live person. Other companies uses the voice recognition feature to perform telephone surveys, appointment reminders, or to determine if a cold call goes to voicemail.

The V1 VoIP IVR can connect to the hosted softswitch server and convert traditional land lines phone data into a codec that is supported by voip switch like GSM, G729, etc. The caller can then call the number, select the option that best suits his or her needs, and complete the call by imputing the access code plus the telephone number.

The V1 VoIP IVR is able to establish a connection with any type of VoIP gateway that uses the h323 protocol. There are a number of different approaches that can be used to connect with a particular producer’s gateway. One solution is to establish an h323 connection with the voip switch first. Once the channel is set up, V1 can then send out packets, compressed by g723.1 or any of the other types of g codec, directly to the proper gateway. This allows h323 devices like carrier class and SOHO gateways, as well as IP Phones to connect with the IP IVR system.

Gateways using PSTN interface, can also be configured to process all incoming calls to be transferred to a specific IP or DID number. More than likely, the call will be transferred to a voip switch that can then carry out the IVR request made by the customer. This gives a business that chooses to employ the use of the IP IVR system the flexibility of providing quick and instantaneous service for their customers. A large range of V1 VoIP products are compatible with IP IVR which means putting the system in place can give any business an advantage over the competition

To find out more about how you can offer your customers the great benefits of V1 VoIP’s IVR features, contact a representative from the V1 VoIP team today and ask about how offering your customers IVR services can increase your profits.

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