V1 VoIP Readies Resellers for Customer Questions

V1 VoIP readies resellers with a quiz on VoIP knowledge to prep for potential business customer questionsWe truly believe that our services and solutions are needed by businesses of all shapes and sizes which means they can virtually sell themselves. But they can’t. They need resellers to do the job of selling.

As a reseller of V1 VoIP services and solutions, we handle all of the heavy lifting. Your one and only job is simply to resell to customers. For some, sales comes more easily than others. And for those that need some help, V1 VoIP offers resellers advice on how to get the job done.

Although the majority of potential business customers have a basic understanding of what VoIP is, many do not understand the intricacy of what it can do and what it can offer. This is why it’s crucial for V1 VoIP resellers to know everything they can about our services. This way, when a customer asks a question about something they do not know, our resellers know the answers and can be considered experts on the topic.

Ask them about their business and learn about their needs so that you can provide them the VoIP services and solutions they need at prices that will save them money. You can offer them exactly what they need and steer them in the direction of services they didn’t even realize they should have. This is what will keep them competitive in their respective markets and even get the upper hand on their competition.

The following are questions that your prospective customers will probably ask you.

1. What does VoIP stand for?
2. If my phone already works why do I need to upgrade it?
3. How can hosted services really change my business?
4. What features would make a difference in my business?
5. Do I need to upgrade my physical phones to partake of VoIP services?
6. How much does all this cost?

At V1 VoIP, we feel that being able to answer all of these questions is crucial when starting a relationship with a new customer. A law firm is going to have different needs than a corporate enterprise office. A hospital is going to need different services than a hotel. Understanding as much as possible about your client in advance is going to help you let them know which services they will need and the features that each will see as beneficial.

It’s a great idea for all resellers to educate themselves on all things related to this new VoIP technology. Because there are many levels when it comes to learning about new VoIP technology and all that it can offer a business, starting with the basics is definitely recommended. Once a business can understand the basics about VoIP technology, they can then begin to build on this platform of knowledge, which means more services ordered and more money to be made by the reseller.

If you feel you need to know more about VoIP services and solutions, contact V1 VoIP today for the answers to your questions.

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V1 VoIP Commonly Used Cloud Definitions and Terms

V1 VoIP defines commonly used voip cloud terms and definitions for resellersYou don’t have to be new to VoIP to hear about the cloud. Purchase a new mobile phone and you will hear about backing up to the cloud. But do you know what exactly the cloud is or how to explain it to your customers>

The cloud is just a new way of meaning the internet. Cloud based phone systems mean that your phone service that is delivered through the Internet. A cloud PBX system is a based on cloud computing technology, where data is stored and transferred over the Internet, rather than on a computer or piece of hardware that an end-user owns.

With new computing technology comes with it’s own new set of vocabulary and definitions. V1 VoIP wants to make sure our resellers understand exactly what the cloud is and what cloud-based VoIP can do for your customers. Here is our guide to the cloud and the most common terms associated with the cloud.

Anything-as-a-Service: Also known as XaaS where the ‘x’ can stand for anything, refers to the growing diversity of services available over the Internet via cloud computing as opposed to being provided locally, or on premises.

Cloud Backup: As a form of cloud storage, cloud backup data is stored in and accessible from multiple distributed and connected resources that comprise a cloud or a remote, cloud-based server.

Cloud Bursting: Cloud bursting combines the best features of a private and public cloud. When an application is initiated, it’ll first run in a private cloud. If the server is too busy, the application will switch over so it can open in a public cloud.

Cloud Database: A database accessible to clients from the cloud and delivered to users on demand via the Internet from a cloud database provider’s servers. Also referred to as Database-as-a-Service (DBaaS), cloud databases can use cloud computing to achieve optimized scaling, high availability, multi-tenancy and effective resource allocation.

Cloud Portability: In cloud terminology, the phrase “cloud portability” means the ability to move applications and its associated data between one cloud provider and another — or between public and private cloud environments.

Consumption-Based Pricing Model: This term refers to what a consumption-based pricing model might be, which is obtained from observing the types of cloud services that customers are signing up for.

Elastic Computing: Elastic computing refers to a company’s capacity to add to or reduce a variety of computing resources, including things like storage space and memory.

Eucalyptus: An open source cloud computing and Infrastructure-as-a-Service (IaaS) platform for enabling private clouds.

Hybrid Cloud: A hybrid cloud is the perfect solution for a company that wants to have some security measures in place, yet want the information stored in a call to the easily accessed by employees and/or stay.

Middleware: This software acts as a mediator between applications and a company’s OS, exchanging data between the two so that the applications are able to properly unite.

Private Cloud: A private cloud refers to a cloud that’s created to only exist within the company’s phone system. This means that the data held inside the cloud can only be accessed by said company.

Public Cloud: A public cloud refers to a cloud that is shared among many different companies. Although not as secure as a private cloud, the majority of businesses are finding that a public cloud is effectively meeting their needs.

SaaS, BDaaS, IaaS: These 3 acronyms stand for Software-as-a-Service, Big-Data-as-a-Service and Infrastructure-as-a-Service. These 3 technical terms refer to services that provide the support necessary for cloud computing to take place.

Vendor Lock-In: The term vendor lock-in refers to the situation in which a vendor isn’t able to change their providers, which can be due to a number of reasons.

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V1 VoIP Guide for Reseller Origination Services

V1 VoIP guide to origination services guide for resellers  and hosted pbx operators

V1 VoIP carries a complete suite of origination services and solutions for VoIP resellers and providers. With over 20 different kinds of offerings, we have everything you need for your reseller business.

Our V1 VoIP origination carrier services include the following:

DID phone numbers
Direct inbound dialing—-more commonly known as phone numbers—-are what rings into your VoIP network. V1 VoIP has the largest database of North America DIDs with rates starting as low as $0.15 per DID.

V1 VoIP LNP
(Local Number Portability)
Do you have a phone number that your customers know and have saved in their iPhones? You will definitely want them to take that number with them. That is accomplished via our local number portability, or LNP. This allows customers to transfer their phone number when they use a new service. It answers the question, “Can I keep my same phone number?”

V1 VoIP International and Specialty DIDs
If you need phone numbers from other countries to ring into your VoIP network, we have you covered. V1 offers DID phone numbers from over 150 different nations. With this service a business or even a residence can offer a global point of presence.

V1 VoIP Toll Free Origination
V1 VoIP also provides access to the common toll free database for number reservation and routes toll free calls to your VoIP network. Have a business that needs a toll free customer support number? This is the service that you need. Do you have a family that desires an 800 or 866 number so their loved ones do not need to pay for hefty long distance charges? V1 VoIP is happy to supply these numbers to resellers and providers.

Contact a member of the V1 VoIP team today to find out about even more enterprise origination services and solutions that we offer providers and our resellers.

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V1 VoIP Residential Reseller Services and Solutions

V1 VoIP offers resellers access to residential VoIP services and solutions for the lucrative home residence marketAt V1 VoIP we talk in great deal about all of the services and solutions we carry for resellers in the business world. But we also offer extremely lucrative residential services and solutions. In fact, residential clients are extremely popular targets amongst our resellers.

The residential VoIP world is a completely different animal than catering to the business VoIP world. Here are V1 VoIP’s three key features for resellers to showcase to potential residential customers:

1. User-friendly features
2. Dramatically lower calling costs
3. Simplified billing needs

When you are reselling V1 residential VoIP services, you are able to copy the residential services of VoIP operators (with great residential features like call waiting, voicemail, caller ID, etc.) and also go beyond the basic phone service functions. You would be surprised how many residential users enjoy teleconference bridging and routing, emerging voice and signaling security features, and other ancillary functions.

Who are V1 VoIP’s residential services for?

* Resellers and ITSPs entering new residential and retail markets
* Companies launching VoIP for residential services (and don’t forget business services too!)
* Carriers looking for enhanced profit from increased wholesale traffic
* Service providers who wish to extend their existing VoIP services
* Companies competing with local telecoms by offering enhanced 3rd generation services (follow-me, mobility, etc.)

Key Features for Residential V1 VoIP Resellers

* Standard features such as call waiting, call forwarding, call transfer, caller ID and three-way calling, as well as optional features like voicemail and web-based email (their popularity with users means excellent revenue-generating potential)
* Users may retain their current analogue telephone numbers
* Utility for remote bulk configuration of end users’ SIP user agents (Cisco ATA, Sipura, Grandstream)
* Customizable, wizard-driven call rating, including peak and off-peak periods
* Unlimited number of accounts hosted by the system
* Easy management of accounts and batches
* In-depth analysis per VoIP carrier based on traffic and generated revenues
* Comprehensive and customizable reporting functions allowing service providers to track all types of call information (by destination, time, ASR, etc.)
* E-commerce module credit card payment, web subscription; fully compliant with the Visa security standard

Contact a V1 VoIP representative with your questions so you can get started reselling residential V1 VoIP services and features in your community today!

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