5 Disaster Recovery Tips for Your Business
While natural disasters can’t be prevented, many business outages are often the result of poor planning, prevention and recovery measures and not the storm directly. To add insult to injury, most insurance policies don’t cover damages when human error is involved.
To mimimize the damage and get your business up and running ASAP, we put together these 5 disaster recovery tips for your business’ communications system.
1. Telephone Circuit Redundancy Plan
The circuit provided by your local service provider (AT&T, TelePacific, XO, CBeyond, etc.) is the weakest link of your telecommunications system. They’re exposed to the elements and therefore can suffer the most damage. For this reason, any company who has a disaster plan must also have a circuit redundancy plan.
While most carriers offer analog lines as a backup for their PRI service, it provides limited calling capacity. Plus, if you’ve lost power, your PBX is damaged or your office building damaged, calls going through the backup service will go unanswered. In this case, often an off-premise PBX solution will provide the back up you need.
2. PBX Data Backups
You should always maintain two current data backups of your PBX. One copy of the backup should be stored at your location and the other stored in a separate location. Most telecom vendors will maintain a remote backup of your system if you are under a support plan.
3. Telecommunications Power Protection
A properly engineered UPS (Uninterruptible Power Supply) will keep your telecommunications system operational during a short power outage. In addition, it’s important to have electrical protection to protect your system from power surges, spikes and brownouts that occur during storms and earthquakes. Most UPS systems provide both backup and power protection.
Keep in mind that the longer the duration of the outage, the more battery capacity required, which in turn, translates into greater space requirements and higher costs.
4. Quality Service Vendor
You’ll want to make sure that you have an established relationship with a quality service vendor.
5. Telecommunications Support Plan
A support plan with your telecommunications vendor is the most important disaster recovery element you can have. Most support plans customers receive data backups, priority response times and better availability of parts when needed. This could be critical to how your business gets up and running again.