Making those calls was the scariest thing I’ve ever done in my life, hands down. So when I was offered a job as a support person at OnSIP, I was anxious. Yet as time went on, I started having conversations with customers from all around the world: from New York and California to China, France, England and Germany. Much to my surprise, the voices on the phone were actually nice, and the ability to help customers leverage OnSIP to complement their businesses was rewarding.
Now that I have been answering your phone calls for the last few months, I’ve been able to compile a list of the five most common customer questions and their answers (more often than not). I hope you find it useful:
Q: Why are my phones not ringing?
A: You have a negative balance. Please check your PSTN credits on the Account page in the Admin Portal.
Q: How do I configure my provisioned Polycoms from Telephony Depot?
A: Create a new phone on the Resources page and type in the phone’s mac address. Reboot the phone.
Q: How do I create recordings?
A: For voicemail recordings, dial *98, followed by the mailbox number and pin. For recordings such as Attendant Menus, dial *94, followed by the pin found in your Recording Manager on the Resources page.
Q: How do I port numbers to Junction Networks?
A: Begin the process by clicking “Port an existing phone number” under the Account tab in the Admin Portal. From there, the porting department will advise which paperwork is necessary.
Q: Why am I not able to log into my account?
A: We have two web services: the Admin Portal and My.OnSIP. The admin portal allows you to set up your account. My.OnSIP shows which users are on calls and which are available to be instant messaged. Be sure that the url matches which site you are trying to log into.
So the moral of this story (apart from being a sentimental tribute to phones) is that I enjoy being one of the voices that OnSIP customers hear when dialing in for support. And I didn’t think that the words “phone” and “enjoy” would ever leave my lips in the same sentence. So if for no other reason than that, I figured this blog would be a good opportunity for me to announce that I, Matt Barrett, enjoy taking your phone calls.