Category Archives: V1 VoIP features for call centers

Short-Duration and V1 VoIP Call Center Dialer Termination

short duration and V1 voip dialer termination specifically for call centersWhen it comes to making phone calls, call centers are more than just your average business. V1 VoIP and our resellers understand the unique communication requirements that involve this business segment, which makes us the preferred call center VoIP termination provider in over 30 countries. V1 VoIP offers resellers for call centers specific solutions including short duration and dialer termination.

With our short duration calls and auto-dialer termination, V1 VoIP can easily handle the concurrent call capacity call centers need thanks to our platform’s tailored high-performing switch and redundancy capabilities – handling blasts of spontaneous calls per minute is our bread and butter.

V1 VoIP services for call centers include short-duration calls of per-second billing increments, making V1 service promise of the highest call quality level, real-time monitoring, web-based CDR’s and managing tools, superior service, reliability and uptime.

V1 VoIP offers call center businesses increased productivity, security, scalability, flexibility, and high call quality. All of this ensures that VoIP based call centers take advantage of price efficient termination for both domestic an international calls.

Are you running a customer service call center? V1 offers VoIP services you will want to take advantage of. Sophisticated speech recognition software allows computers to handle the first level of customer support to allow better customer handling of calls. To learn more about V1 VoIP’s short duration and dialer termination services for call centers, contact one of our representatives for more information and a free demo of our capabilities for call centers.

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Main Features of V1 VoIP Predictive Dialer

One of the most popular products V1 offers call centers is our predictive dialer. A predictive VoIP dialer is an automated phone dialer that connects only live answers to agents. The dialer makes calls on multiple lines and either skips answering machines or leaves a message. When a live person is detected, the software hands the call to the agent, then helpfully pops up an information window with information about the person.

Predictive VoIP dialers are popular with call centers because they cut down on time agents waste trying to get a live person on the phone. As a result, agents deal more directly with actual humans and therefore are able to increase their sales by making their time more productive.

The V1 VoIP predictive dialer is extremely popular mainly because of it’s ease of use. The V1 VoIP predictive dialer can be downloaded and setup in less than 30 minutes, so agents aren’t wasting time going through manuals and learning how to make it work to their advantage.

But that’s not the only advantage the V1 VoIP predictive dialer offers! Check out these awesome features:

1. No new hardware! The V1 VoIP predictive dialer uses your company’s existing PBX system.
2. Scalability: Our predictive dialer can handle thousands of simultaneous calls on a single, ordinary computer
3. Agent Dashboard: a unified agent desktop software for call control and quick CRM access
4. Predictive Dialing Mode: In this operational mode, agents are connected only when a live person answers, while voice messages are left if an answering machine picks up. Predictive dialing mode also skips busy lines, now answer lines or disconnected phone lines to ensure maximum productivity from agents.
5. Mobility: an agent can now work from anywhere as long as there is internet connection
6. Call reports: campaign stats and agent activities
7. Monitoring and management
8. Software integration: with any Window based software like SQL database and SugarCRM, Salesforce.com

Don’t wait any longer to take advantage of these amazing features and benefits. Achieve maximum productivity from your sales agents today by contacting V1 VoIP to get our predictive dialer.

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How to Set Up Least Cost Routing with V1 VoIP

Do you know what Least Cost Routing (LCR) is and how it can help save you money with your VoIP business? Whether you have heard of LCR or are new to the idea V1 VoIP is going to explain what it is, how to set it up,and how it can help your business.

LCR is really ideal for most dialer traffic or even for Non-Dialer traffic if you are pushing in the millions of minutes per month. The benefit of LCR is that you will get the lowest cost route on every call based on which carrier had the lowest cost for that destination. Rather than pay a flat rate per minute you can easily lower your costs 15-20% or more using LCR.

If you own a proprietary VoIP switch or use a software driven server you might already have LCR as a feature in your hardware that makes your calls. If you don’t have it then there are a few options available to get it set up

If your volume is not large or you prefer to set this up in house then you need programming done by companies who specialize in LCR programming for SIP trunking on dialers/switches, etc. If your hardware is open-source, such as Asterisk, then you either need to have a very robust server with a lot of processing speed or get a separate server for the same kind of programming.

The most cost effective strategy for getting started are “hosted in the cloud” solutions which have no real upfront investment and are pay as you go.

There is an additional step in the process of cost-cutting with LCR measures and that is LRN Dips. LRN dips are an additional strategy for selecting the lowest cost route for all calls including phone numbers that have been ported from one carrier to another. The LRN Dip is a computerized Dip into the phone number pool of ownership to see which carrier owns the number and if the number has been ported you will many times get an even lower rate than just using Least Cost Routing. It’s a strategy you can easily save an additional 15-25% on top of the LCR savings.

V1 VoIP can help you in any of these situations to connect with the right companies to assist you in getting LCR/LRN Dips set up, so when you’re ready to start the process please contact us and we will get you started.

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V1 VoIP Guide to Reselling Cloud-Based Call Center

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There are many benefits to be had when a call center is cloud-based, including the ability for employees to work from their home. This means a business can be more selective in who they choose to hire, which should equate to customers receiving better customer service. V1 VoIP resellers are taking advantage of reselling private label cloud based VoIP solutions to businesses for their call centers. Here V1 explains several other key benefits resellers will want to relay to their potentail cloud-based call center customers.

When a call center is cloud-based, both employees and managers as well as anyone else who needs access to the information held in the cloud-based call center is able to access this information with ease. Instead of a call center taking place in one or multiple physical locations, lots of companies are now choosing to move their call centers to the cloud.
A reseller of V1 VoIP’s cloud-based services means that the call center is going to allow a company to run much more efficiently due to its increased speed of operation.

Benefits of having a cloud-based call center with VoIP services include greater flexibility, more mobility and a much better chance for an increase in scalability.

1. True Call Volume
With cloud-based call center services, a business can now see their true call volume. Many companies don’t realize how many incoming calls they actually have due to all the busy signals. If all of the call center lines are busy at the same time, customers will get a busy signal instead of getting through making it impossible for a company to know how many of their customers actually never got through.

2. Peak Hours
Using a cloud-based call center means being able to see the busiest times the business is receiving telephone calls. This allows the manager to make an appropriate schedule, saving on staffing costs.

3. Visibility
Managers are not only able to see how productive their employees are being, they’re given access to tools that can help with training and performance development if needed.

If you have call center clients that should be moving to the cloud, contact V1 VoIP today to learn more about how cloud-based VoIP services can benefit call center businesses.

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