Category Archives: V1 VoIP

PBX Conference Bridges Needed More Than Ever

V1 VoIP cloud hosted PBX feature conference bridges and virtual meeting room needed more than ever for remote working during Covid era

Was lockdown the first time you tried Zoom for your business? If you need this for your business, then ask about our V1 VoIP hosted PBX feature conference bridging. The conference bridge is what makes employees connecting on a secure conference call using your own VoIP system possible.

More and more small businesses have employees that work remotely either from home or on the road. Conference bridges are the ideal way to bring everyone together utilizing your cloud hosted PBX system.

When it comes to secure conference call solutions, V1 VoIP can make that possible with meetings between multiple colleagues or business patterns. All you need to do is utilize V1 VoIP’s secure conference bridge to create a password protected, secure call for the attendees of the call.

There’s no need to obtain a new, dedicated DID for the conference bridge as you will use the same phone number. Your meeting attendees will always know which number to use to reach the conference call, plus you can change the password as often as you want or need.

Whether your business is big or small, V1 makes state of the art features like our conference bridge available to everyone. It’s free for internal usage, and is a great way to connect employees who work from different locations.

If you would like to know more information about how conference bridges can help your company, as well as other great features of V1 VoIP’s cloud hosted PBX, please contact a member of our team today to show you how you can grow your business with our solutions.

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Work Remotely with V1 VoIP Virtual PBX in Covid Times

Covid-19 changed so much of the way companies did business on a daily basis. In these times the way to succeed was to pivot and adapt to the new circumstances we are all in. If your business ever needed a reason to switch to virtual or cloud PBX services, Covid provided it for you.

No business needs downtime in these time, which is why a V1 VoIP virtual PBX can be set up in a matter of days, compared to 30-60 days for a premise PBX.

Where V1 VoIP virtual PBX excels is with creating a mobile workforce. Employees or short term contract workers can be set-up to work remotely in a very short time. This is valuable for contractors, and employees who have a need to work from home or other location away from the office.

No matter how many employees need to work at home or remotely, all your users can make and receive phone calls through the company’s phone system. Employees can be reached anywhere and anytime using only one telephone number. Users can also be added or removed quickly and easily depending on your business needs.

Using a V1 VoIP virtual PBX makes it easy for your mobile workforce to be productive. Virtually all cloud PBX providers work on the SIP standard. In fact V1 virtual PBXs support softphones that turn a computer, laptop or tablet into a business telephone. That means employees are not limited to specific SIP phone brands or devices.

With V1 VoIP virtual PBX, everyone in the company is on the same system. With no need for PBX hardware at each location, the cost drops dramatically.

These times are moving the way we do business forward into the future much faster than anyone anticipated. Don’t be left behind. Contact a member of the V1 VoIP virtual PBX team today.

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Lower Your Business Phone Bill in Five Steps

Businesses live and die by the bottom line. Bills are factored into monthly expenses such as rent, employee costs, and even office supplies, but often times the phone bill is overlooked. Sure long distance charges are monitored, but business owners often don’t take into account maintenance fees, hidden charges, and built-in cost inefficiency that drive phone bills to excessive highs.

A new V1 VoIP phone system can substantially lower the total cost of ownership with more functionality than they have today. Once a business gets to 10 employees, a better phone system is needed otherwise it will kill the growth. Don’t be the owner that realizes you are losing hundreds or even thousands of dollars a month on phone solutions because you haven’t upgraded to VoIP.

If you have been hesitant about switching to VoIP services for you business needs, V1 VoIP offers five ways that upgrading to our modern services and solutions will help save your business money and make your more functional.

1. Plain Old Telephone Service
Here, your costs are pretty straightforward. You have a number of lines, and you pay for them monthly. But do not forget to add in your time (or your employees’ time) spent requesting a new line from your phone service provider— as well as any fees associated with this. You can factor this into your annual cost. As far as one-time fees, you pay for phones and cabling.

1. Learn How to Assess “Total Cost of Ownership” of a Phone System Solution


This step is particularly important, quite frankly, if you don’t already have a hosted or “cloud” VoIP phone system. Why? Because there are other costs to consider beyond the monthly phone bill. We recommend you baseline your total cost of ownership and understand what the switching costs would be if you chose an alternative on-premise solution. Here are common on-premise solutions:

2. POTS Lines with Centrex Service – In this case, you’re paying for Centrex to add extension dialing and voicemail boxes to POTS. Again, the pricing for this is pretty simple: your monthly Centrex bill with your telecom provider plus your time spent on change requests. One time fees include phones and cabling.

3. Traditional On-Premise PBX Service – This one is a bit more involved on the hidden-cost factor. If you’re using a Toshiba, Nortel Meridian, or Panasonic system that relies on a separate network from your LAN, you likely use a telecom consultant to maintain it. If your system has reached end-of-life status, you may even be paying a premium on your maintenance contract. Be sure to add your ongoing support costs to your monthly T1/PRI bill. One time fees: PBX equipment (thousands), phones, cabling, and setup charges from a telecom consultant.

4. On Premise IP Phone System (PBX) and UC – Whether it’s open source (e.g. FreePBX/Asterisk) or commercial (e.g. ShoreTel, Avaya, Cisco, Microsoft Lync), an on-premise VoIP phone system solution has ongoing maintenance costs: you employ an IT person on staff, or you have an IT consultant. Either way, an IT specialist (not necessarily a telecom specialist) handles system upgrades, equipment maintenance, and assistance in adding a new phones/features to your platform. Be sure to consider those contracts in calculating your total cost. Add that to your monthly phone bill for your PRIs or SIP Trunking service. For a very complete assessment, you could add in your PBX’s power consumption as it runs 24/7 in your office. This can be found in manufacturer’s documentation, but it’s probably not substantial compared to your other costs. One time fees include phones, PBX equipment (thousands), and setup charges from a telecom consultant.

5. Employee Cell Phone / Residential Phone Bills – The systems described thus far do not support remote extensions or registered phones, so you may be footing the bill for your on-the-go and remote employees to answer calls on their cell or a residential line. If so, add this to your total costs.

6. Conference Call Services – If you currently have an on-premise solution (such as Centrex) with no conference bridge capabilities, you may be paying for a conference call or webinar service such as GoToMeeting. Add this to your total costs.

Finally, if any of these solutions are becoming unreliable for you, consider what that phone system downtime is costing your business.

2. List Your Must-Have Phone System Features


At this point in time, if you’re considering a phone system replacement, we wouldn’t recommend anything that isn’t VoIP-based. Business VoIP solutions nowadays provide hundreds of phone system features and leverage existing IP networks for savings on infrastructure and maintenance. Take the time to think on your must-have phone system features so you can get apples-to-apples base quotes on pricing. For your convenience, here are top features we often see businesses needing:

Extension dialing across locations
Auto Attendant (Virtual Receptionist)
Ring Groups
Call Distribution Queues
Music on Hold
Conference Bridges
3. Approach Phone System Providers with Your Must-Have Features and Current Bill

Now that you’ve baselined your current expenses and have a list of needed features, you can efficiently approach new phone system providers for price quotes. We’ve already reviewed on-premise phone systems (for which you’ll want to approach a local IT consultant or rely on your internal IT staff). Let’s take a look at costs to consider for hosted solutions:

1. “Virtual” Lines – A.k.a. call forwarding, this is a solution like Grasshopper that forwards extension calls to your existing phones. If you have this, or you consider a service like this, you can expect to pay for the existing phone service (e.g. POTS or cell phones), plus your monthly Virtual Phone Service. A common mistake is to simply consider the monthly Virtual Lines service cost, but the actual phones (POTS or employees’ cell phones) can substantially add up.

2. Cloud Phone System – A hosted business VoIP service such as OnSIP will deliver a monthly phone bill for the business phone system features and calling. Most providers such as 8×8 or RingCentral charge a flat fee per user. (OnSIP has a unique pay-as-you-go model for features and calling.) These services are typically intuitive enough that you may not need a dedicated IT professional to run them, but some charge fees for adding new phones and features. One-time fees include potential setup charges and purchasing phones. Additionally, some cloud phone system providers such as ShoreTel (commercial-grade) and Ooma (SMB-focused) require on-site equipment.

You’ll want to ask for quotes on both the initial setup and ongoing maintenance costs. Then, translate those quotes to annual total cost of ownership vs. your existing solution long-term— for the next 5-10 years.

4. Assess The Value and Savings From Modern Phone System Features

Switching-To-A-New-LMSIf you currently have a traditional phone system solution, you may be missing out on features that save your business money. As put it, “If your phone system doesn’t offer much more than a dial tone, a few extensions and voice mail, it could be holding back your business.”

For example, perhaps you run a Centrex system and have a receptionist answer the phone for a main number and transfer calls to extensions. With an IP phone system, you can leverage an Auto Attendant feature to perform that function and reallocate your receptionist’s efforts to other important work.

Or, perhaps you have an on-premise IP system that you need to dial into to check your voicemail. How much time savings would you and your employees experience from receiving voicemail to email from a hosted phone system solution? Furthermore, perhaps your Sales team uses— Would you benefit from performance improvements that a phone system integration with Salesforce can provide?

At this point, there are so many productivity-enhancing features that (especially hosted) business VoIP can offer, that we won’t cover them all here. Instead, as you get quotes from phone system providers, ask them how they can help your business run more smoothly, and factor their offerings in.

5. Take the Plunge! Select a New Provider and Enlist Your Team

One of the most common hurdles we see for business owners is finding the time to make the switch. If you cannot find the time yourself, you might consider an alternate phone system solution provider with whom a staff member can work. For example, find a local IT consultant whose quote covers all the aspects of total cost of ownership so that you feel confident it’ll mean savings for your business. Or, select a hosted VoIP provider that has extensive setup support and easy-to-use management interfaces; that way, a staff member can head up the phone system migration and ongoing changes.

If you are worried on the cost of switching, you should be able to revisit your total cost of ownership assessment to find the savings in the long run. Plus keep in mind, if you are on an end-of-life phone system, you may reach an actual end-of-life moment, which could be very costly to your business and put you in a bad position. As an entrepreneur, we’re confident you will make the best decision to lower your business operating costs!

Turnkey VoIP Systems: Are You the Next Managed Service Provider?

When it comes to successfully reselling turnkey VoIP systems last year, the newest statistics are telling us that Managed Service Providers are at the top of the list. The unified communications market is one that has been gathering a lot of attention in the past few years, which can be attributed to a lowering in the costs associated with upgrading a business communication system to one that can now support high-tech VoIP services. That’s why there’s been such a high interest in what it takes to resell turnkey VoIP systems lately.

Turnkey VoIP Systems

Now that turnkey VoIP systems are considered to be very affordable, the majority of SMBs are now looking into what they need to do in order to upgrade their business communication platform. Even though the majority are looking, not quite half of this market has made the decision to actually make the upgrade. The main reason is because they’re just not sure. They’re not sure about which VoIP services they should sign up for. They’re not sure about how much it’s going to cost them to install and utilize this updated business communication system. They’re not sure if they’re choosing the best turnkey VoIP provider for their particular type of business. And they’re not sure if they should also sign up for cloud communication services.

So that means that there are still more than half of the SMB market that needs to upgrade their current landline based business communication system. Are you ready to be their Managed Service Provider?

Managed Service Provider (MSP)

There’s a lot to know when it comes to being a Managed Service Provider. Taking on this responsibility means that you’re going to be in charge of offering the best communication services to your customers, which includes services like Hosted PBX, Sip Trunks and VoIP-based services. And because the high majority of business owners want to do business with one person vs. a number of people, the more you know the better! When you’re able to offer your customers a lot of choices, which really adds value to your reselling company, they’re going to be happy because the only have to deal with one person – you!

Anytime a potential customer, or even a current one, asks you for your advice on VoIP related and cloud communication services and/or products, it’s essential that you’re ready with the right answers.

Want to be a Managed Service Provider (MSP)?

If you’re ready to be a Managed Service Provider, we invite you to contact us today. What we want you to know is that we can help you understand the many challenges that are ahead for you when you choose this challenging yet very rewarding career. And it’s essential that you understand the best ways that you can grow your customer base, which for the most part includes offering potential customers a number of services and/or products that can help them stand out from the competition. We can help you do that!

It’s also imperative that you understand that right now is a great time for you to get started (since more than half of all SMBs still need to upgrade their communication platform). Because there’s still such a large market of business owners who need to sign up for high-tech VoIP and cloud communication services, you can definitely expect to earn the oh-so-important recurring revenue you’re looking to earn this new year.

White Label Communication

Our professional staff here are at White Label Communications are waiting for you to contact us so you can become the professional Managed Service Provider that you know you can be. If you’re ready to have total ownership of your customers so you can earn recurring revenue margins of up to 70%, be sure to contact us today.