When you are new to the VoIP reseller world you will hear a lot of abbreviations for popular VoIP services, devices and solutions. At V1 VoIP we know how important it is for resellers to stay up to date with the latest abbreviations and acronyms.
As a V1 VoIP reseller, you know how SIP services can be beneficial for hosted PBX customers. But be prepared for those customers to ask you what SIP and PBX are, and even what VoIP stands for. You better know.
The following abbreviations are the bread and butter of the VoIP industry. Whether you are making your introduction to VoIP or just looking to familiarize yourself with some of the ones you know–or just pretend to–here are some of the ones you should!
VoIP: Voice over Internet Protocol. Yes, that’s protocol not phone. VoIP is a family of technologies, methodologies, communication protocols, and transmission techniques for the delivery of voice communications and multimedia sessions over Internet Protocol networks, such as the Internet. It essentially means you are using the Internet for phone service.
ATA: Analog Telephone adapter. This device coverts analog voice signals to digital signals which can then be transmitted over the Internet.
BYOD: Bring Your Own Device. Some VoIP services allow a person to supply their own equipment or ATA, which in this case means they can BYOD.
CDR: Call Record Detail. This details about a specific call that includes duration, origination, destination, and billable information, as well as other pertinent information.
CSR: Customer Service Record. This is required for all phone numbers that will show information that is tied to that number including services, billing activity, associated address and service orders.
DID: Direct Inward Dialing. It’s your phone number. DIDs refers to a phone number that a customer subscribes to.
IVR: Interactive Voice Response. This integrated software information system speaks to callers and uses menus and voice responses. Think of calling someone and an automated voice picks up and says press 1 to talk to so-and-so, press 2 to talk to so-and-so. By using touch-tone keypad entries to interact with the software, you get voice responses with real time data.
LNP: Local Number Portability. Your customer will ask if they can keep their phone number. LNP is the reason why they can. LNP is the ability of a telephone customer to retain their phone number if they switch to another telephone provider.
PBX: Private Branch Exchange. V1 VoIP has created a hosted PBX with our software, while those using our PSTN service must have their own hardware for a PBX.
POTS: Plain Old Telephone Service. Think the old school way of phone service. The familiar single phone line, single phone number system that has been in existence for many years.
PSTN: Public Switched Telephone Network. As one of our services, PSTN Gateway is a solution for those who implement, own, and manage their own PBX. Everything is on a pay-as-you-go basis, and includes inbound, outbound, and toll-free inbound calling.
SIP: Session Initiation Protocol. SIP is a signaling protocol for Internet conferencing, telephony, and instant messaging. It is a request-response protocol, dealing with requests from clients and responses from servers. initiating an interactive user session.
WAN: Wide Area Network. This refers to telecommunication networks that cover a large area, linking across regional or national boundaries. It is most effective for business and government entities that communicate with employees and customers from various locations.
There is no such thing as a dumb question. If there is an abbreviation or acronym you don’t know or want to know what it means, please ask us! We are happy to explain what all these letters mean and how they can help you.