The fastest way to sound like a VoIP newb to those in the industry to is to confuse some of the most used VoIP jargon. V1 VoIP resellers can sound brilliant to a prospective client by using the latest VoIP acronyms and even more so by explaining what they are to their interested parties. If you are a new VoIP reseller, here is a glossary of the VoIP lingo V1 VoIP says you need to know:
BV – Business VoIP
BV refers to a class of professional phone systems that can make and take business quality phone calls via the Internet. Business VoIP phone systems typically offer features such as voicemail, call transfer, and call conferencing, among many others.
BYOD – Bring Your Own Device
Some VoIP services operate under a Bring Your Own Device (BYOD) policy, where the customers are responsible for purchasing IP phones that best suit their businesses.
DID – Direct Inward Dialing
Think of it as your phone number! This allows you to assign unique numbers (or extensions) to all the employees on the phone system – without having to route new physical lines in the office.
ITSP – Internet Telephony Service Provider
V1 VoIP is an ITSP because we provide Internet telecommunications services based on VoIP.
LAN – Local Area Network
A Local Area Network connects computers within a set area, such as a house, a school, a bank, and other facilities. Your IP phones will plug into your LAN, through wall jacks, routers, and other Ethernet ports, to access your VoIP service. The LAN must have an active Internet connection for your VoIP phones to make and take calls.
Setup VoIP phones to your LAN
LNP – Local Number Portability
Local Number Portability (LNP), or number porting, allows you to keep your current phone number when you switch from one communications provider to another.
PBX – Private Branch Exchange
Private Branch Exchange refers to the business phone system. A PBX can call landline phones, other VoIP lines, and dialed extensions on an enterprise level. There are several different kinds of PBXes: including analog, on-premise and hosted PBX.
PSTN – Public Switch Telephone Network
The Public Switch Telephone Network is a series of networks that includes telephone lines, fiber optic cables, cellular networks, and communications satellites. This interconnected series of networks allows different kinds of phones, such as landline and mobile devices, to communicate with each other.
QoS – Quality of Service
QoS measures the performance and quality of a VoIP network. A bad QoS can lead to dropped or distorted calls. QoS is normally rated from the perspective of the user.
SIP – Session Initiation Protocol
SIP is an Internet protocol that powers communications over Internet Protocol (IP) networks. SIP is the primary engine of many VoIP phone systems.
UC or UCaaS – Unified Communications or Unified Communications as a Service
UC refers to the integration of various communications services, such as voice, video, chat, email, voicemail, among others, under a single user-interface.
VoIP – Voice over Internet Protocol
Oh you better learn this one! VoIP is technology that delivers voice communications, streaming video, and other media over the Internet. VoIP is also used as shorthand for a wide variety of VoIP services, including hosted PBX, on-premise PBX, and SIP trunking.
When your customers ask you what an acronym means, be prepared with the right answer. It will help you close the sale.