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Blog Posts

Five Must Have Webphone Features for Businesses

Posted on: November 9, 2018

Want to replace your desk phone for the newest technology? Then you have to look into V1 VoIP websphones! Webphones are just as they sound–phones phones powered by web-based applications. In this technologically advancing field, webphones are beginning to supplant and even replace desk phones altogether. Webphones are web-based applications that allow you to make phone calls directly in your Internet browser. And with features like video calling and live call center reporting, there are many advantages to using a webphone app over a desk phone.

However, not all webphones offer the basic calling features required by most businesses. Some function more like chat apps, or simply provide internal collaboration features like screensharing. In order to replace a desk phone, a webphone app must do more than make calls to and from the Public Switch Telephone Network (PSTN). Here five of V1 VoIP’s favorite webphone app features that businesses must have.

1. Call Hold
While putting a caller on hold might sound super simple, it is a critical feature for businesses that receive simultaneous incoming calls. Your webphone app should be able to manage multiple calls easily, and display how long someone has been on hold so you can keep track of which calls need to be addressed first.

2. Real Time Status
For employees who either work in different offices or remotely, it is important to know if that colleague is online or not. Being able to see the real time status on a webphone is a helpful indication of their availability. With real time status presence, a receptionist can check whether an executive is currently available or busy, and a coworker can verify that conference bridge is open before inviting others to a team meeting.

3. Contact Directory
Having a complete directory by name makes it easy to find and reach coworkers, especially if you have several office locations or departments and this is one of the most important business webphone features. Some webphones even allow you to create your own custom contact list from the complete directory, making it convenient to contact the people you work most closely with or most often have to call.

4. Extension Dialing
In addition to being able to call coworkers via a company directory, a business webphone should be able to connect you to coworkers via extension dialing. If you’re used to dialing extensions on your office desk phone, this feature will be very handy as you can initiate a call with a few keystrokes. This feature is especially useful when joining conference bridges, where team members are usually given a four-digit extension to dial.

5. Caller ID
Caller ID is one of the most relied upon features of business phones. Being able to identify your caller can determine how you deal with the call, depending on whether it’s a customer, a client, a sales rep, or your wife calling about dinner.

Contact V1 VoIP today or sign up now to learn even more about webphones and whether they can work for your business.

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