If you are interested in getting into the predictive dialer VoIP game, there will be common terms thrown around and it is wise to familiarize yourself with the vernacular. Here are some definitions to V1 VoIP predictive dialers our resellers should know:
Predictive Dialer: Predictive dialing was introduced for the purpose of increasing efficiency within calling centers. They are computer based system that automatically dial groups of telephone numbers, and then passes live calls to available agents. Predictive dialers utilize sophisticated algorithms to speed up and slow down the call rate based on, number of available agents, number of available lines, the campaign’s average call time and other statistical information.
Auto dialer: makes thousands of calls screening for busy signals, no answers, fax machines while detecting answering machines/voicemail and delivers pre-recorded messages. In VoIP,the Auto Dialer is a low cost solution for voice broadcasting.
Dialer: generic term for any computer-driven device that places outbound calls and connects the answered calls to an agent or operator.
Agent: telephone professional to whom a predictive dialer sends the ready call.
Quick Connect: Quick Connect allows your agents to log in one-to-one with a phone line. This option is great for B2B purposes, especially when your agent needs to be on the phone line through the entire call.
Fixed Dialing: Fixed Dialing gives your call center manager the power to manually set the volume of calls. The software will then automatically dial a predetermined number of lines per agent. Fixed dialing is ideal for political campaigns, charity campaigns, and other situations drop call ratios are not a factor.
If you have heard a predictive dialer term that you are unfamiliar with, don’t be shy! We are happy to answer your questions with regards to predictive dialer traffic and get you started in it.