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Blog Posts

How to Install a VoIP Softphone for Resellers

Posted on: May 3, 2019

As a V1 VoIP reseller you might hearing a lot about VoIP softphones, but do you know what they actually are? VoIP softphones are a piece of software that is installed on your computer so that you can make and receive telephone calls on your workstation, computer, laptop or tablet device. Softphones can only work on systems and services that support SIP service and SIP Trunks.

Softphones are basically awesome and a great addition to a reseller’s portfolio. Here are a few things you should know about and need to remind your customers about when it comes to softphones:

Setup: It typically takes some time to configure your computer to support a softphone
Headset: the quality of user’s headset will make a big difference in softphone quality. The distance berween the user and the desk can also play a part for those who like to be walking around their office.
Don’t Turn Your Computer Off: You can’t turn your computer off during that last phone call of the day nor do you want to re-boot your machine while on an important conference call!
SIP Required: Softphones work on the SIP standard, meaning that your PBX must support SIP telephones. In the past, this was a big challenge but companies are rapidly moving to SIP PBXes since SIP now is the universal standard for voice communications going forward.

Want more information about softphones and how they can work for V1 VoIP resellers of SIP? Contact us now.

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