No matter how popular VoIP gets, this will almost always be a question one of your future customers will ask you. The answer is yes, but how a customer keeps their phone number is what we will address in this blog post for new V1 VoIP resesllers.
A customer keeps their number by ‘porting’ it from a network to a provider. When the number is local, this is referred to as Local Number Portability (LNP). Porting phone numbers is something you will do often as a reseller for your customers. Whether it’s allowing them to keep their current phone number, or adding to their repertoire of phone numbers, porting is an important aspect of VoIP to know about.
Now before you go jumping the gun, all phone numbers are eligible for a porting transfer. Porting a number from a standard telephone provider to VoIP is possible, but not always an available service. Providers often will only port numbers away for a fee. But when porting a number from one VoIP provider to another, porting does not commonly happen because users do not own the virtual phone numbers assigned. Most of the time, they actually belong to the network as a whole.
In service to VoIP porting, LNP transfers will see a few challenges. First, some telephone providers may be restricted in their network’s reach, so users transferring to another city or country simply cannot be done. Local number portability requires a person or business’ registration to match the records both providers have on hand, meaning a number assigned to different individuals, although in the same company or family, does not work. Speaking with the VoIP provider directly is also a smart move to see if there are exceptions or alternatives.
V1 VoIP operates a proprietary back end system called VoIP Portal where numbers are assigned automatically and updated in real time. In addition, there are also a wide variety of local and toll-free number area codes to pick from, so users will find their options abundant. Want to see for yourself? Fill out the small form below so one of our sales representatives can hook you up with a free demo of VoIP Portal.