Tag Archives: auto attendant

Why Businesses Need Auto Attendant Feature

Many businesses do not know the importance a having an updated business communication system in today’s highly competitive business world. What these businesses need is a V1 VoIP reseller to help them understand how a new business communication system can help them in every aspect of their business. One important way is with features that can translate into success.

One feature that helps out small businesses is the auto attendant. The auto attendant feature is perfect for small businesses who don’t have a lot of administrative resources. It’s main use is to route calls coming in to the right person or department. It can play advertisements about the business, or some simple on-hold music while people are waiting. The auto attendant essentially eliminates the need for a person to answer and transfer incoming phone calls.

Many small business owners use the auto attendant to advertise their business because it is a very cost-effective option. If your call is put on hold, then this is the most frustrating moment, you can make it exciting with on hold music or messaging.

A quick overview tells is that the auto attendant answers all of your business calls with a custom greeting made by you, which is great for personalized service. You can program it with customized messages or select the type of music you want for your customers to listen to when they’re on-hold. A series of voice prompts will allow callers to easily choose who they wish to speak to. The ability to forward calls is available, which is highly advantageous due to our very mobile work force these days. Anyone who calls in to that business will be impressed when they are greeted by the auto attendant, as many people think an auto attendant is extremely expensive therefore the business must be doing really well.

Do you have a customer that could benefit from the auto attendant? Resellers contact V1 VoIP now to offer auto attendant and many other features to your clients.

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Need a Receptionist? Try a V1 VoIP Auto Attendant

V1 VoIP replaces need for receptionist with auto attendant for business inbound call routingFor some small businesses, affording the salary of a receptionist is a lot of overhead. Especially if all you need is someone to answer phones and connect the caller to the proper extension. If this sounds like you, then you need the V1 VoIP auto attendant! The V1 VoIP auto attendant allows inbound callers to be transferred to extensions or groups without the help of an operator or receptionist. It acts as your own virtual receptionist, helping you to enhance your business image with each and every call.

Beyond simply transferring your customers’ calls, auto attendants can also be helpful to your business in a number of other ways. Our auto attendants can be fully customized with your own announcements, a great way to broadcast special promotions or other information to your customers from price changes and holiday specials to office hours and highlighted specials. Getting a very common support question? Add an announcement that explains how to solve it in your support queue. The possibilities are endless.

The auto attendant can include a dial by name directory, which is a perfect for your callers who know names but not extensions. All they have to do is begin to spell a name via the touch-tones, and your auto attendant will immediately patch them through to the person they’re trying to reach.

Together with business hours preferences, the auto attendant ensures that all your important calls are taken care of because V1 VoIP auto attendents can set up behaviors differently based on the time of day. On Monday at 10:00 am, inbound calls can be routed to your employees at their desks first. However, at 10:00 on Sunday, the ‘Closed’ auto attendant might automatically route the calls to voicemail or even an external device like a mobile phone.

Direct your customers calls automatically to where they need to go. Contact V1 VoIP today for more information about our auto attendant.

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Reselling V1 VoIP Phone Services: The Auto Attendant

V1 VoIP resellers are looking into reselling phone services because there are so many benefits to be had when a business signs up for these new high- high-tech telephony services. Businesses that haven’t signed up are either not sure about which of the services they’re going to need for their particular type of business, or they simply don’t understand the importance a having an updated business communication system in today’s highly competitive business world. What these businesses need is
a V1 VoIP reseller to help them understand how a new business communication system can help them in every aspect of their business.

V1 VoIP resellers understand all the features that our services can provide their customers. Here is one of the services that customers love: The Auto Attendant. Many small business owners use this facility to advertise their business because it is a very cost-effective option. If your call is put on hold, then this is the most frustrating moment, you can make it exciting with on hold music or messaging.

The auto attendant feature is perfect for small businesses who don’t have a lot of administrative resources. It’s main use is to route calls coming in to the right person or department. It can play advertisements about the business, or some simple on-hold music while people are waiting. The auto attendant essentially eliminates the need for a person to answer and transfer incoming phone calls.

A quick overview tells is that the auto attendant answers all of your business calls with a custom greeting made by you, which is great for personalized service. You can program it with customized messages or select the type of music you want for your customers to listen to when they’re on-hold. A series of voice prompts will allow callers to easily choose who they wish to speak to. The ability to forward calls is available, which is highly advantageous due to our very mobile work force these days. Anyone who calls in to that business will be impressed when they are greeted by the auto attendant, as many people think an auto attendant is extremely expensive therefore the business must be doing really well.

By checking this box, I agree to V1 VoIP's Terms and Conditions