V1 VoIP business solutions offer features replace the awful busy signal with smarter and more beneficial business features. V1 VoIP resellers see their prospective business customers jump at the idea of having their clients never hear a busy signal again. This way you can expedite the waiting process and enhance the calling experience as customers wait for a representative. This allows your business to minimize dropped calls and keep callers engaged, even if nobody is currently available to answer the phone.
Ring groups diminish waiting times for customers by notifying more people of incoming calls. By utilizing ring groups, a caller will ring multiple employees simultaneously so their call will be answered sooner. Perhaps someone is busy on a call, but other members of the department are available to take it. Ring groups enable these team-wide calling strategies. Ring groups direct calls to multiple people rather than a single phone. This setup ensures that calls are answered not based on any single employee’s availability, but rather on the availability of the group. In a hunt group, members are called in a specified order, with each caller given a set window of time to answer the call before it moves on to the next phone.
Music on Hold
A study was recently conducted saying customers left on hold for 30 seconds without any music thought the wait was 90 seconds long, while customers who listened to music for the same duration thought the wait was only 15 seconds long. The conclusions are clear: if you place customers on hold, it’s much more enticing to play music in the background. But music on hold can also mean incorporating a custom message to offer information about your product or service while you have callers on the line.
Queues eliminate the need for a receptionist to route calls, saving your business money, and preventing human error from losing track of what call came in first. Call queues are configured to automatically distribute calls so that the caller who has waited the longest is matched with the next agent who becomes available. This matches callers with agents in the most efficient manner possible, thus minimizing wait times. Queues can also have rules such as maximum wait time, so during busy hours, callers are immediately routed to a voicemail box or secondary line, instead of being put on hold indefinitely.
The worst part of a caller getting a busy signal is the idea that you’re “unavailable” to the customer. In a world of social media, email, and video calls, the busy signal is not just an annoying beeping noise. It’s essentially a dead end for customers, and an invitation for them to contact one of your competitors. Contact V1 VoIP or sign up now so that your customers never hear a busy signal again.
V1 VoIP white label resellers offer businesses SIP trunks to help simplify their communication system and also save them some money in the process. SIP trunks mean a telephone system is going to be directly connected to the internet instead of using a traditional landline system.
Need some reasons why you should use SIP trunks? Here are a few V1 VoIP resellers will persuade you with:
Customers don’t want to pay for things they don’t need and don’t use. When utilizing sip trunks, businesses only pay for the number of SIP trunks that they require instead of paying for the SIP trunks in a certain amount of premade blocks.
Not only can SIP trunking lower the cost of any long-distance telephone calls being made by using a route that cost less, but companies will save money off almost all their communication expenses.
When a business owner decides to use SIP trunks they have the ability to transmit voice, video and data all using the same internet connection.
Combine Network Connections
If you’re a business owner who’s interested in connecting data centers together, then you can use SIP trunks to do so instead of the analog trunks that are currently being used.
The SIP trunking industry is currently offering a number of ways for a SIP trunk reseller to implement their particular SIP trunking services, making it necessary for a business owner to completely understand what they can expect from that particular sip trunking distributor.
If you have any questions about offering SIP trunks to your resell customers, be sure to contact V1 today today.
Over time, V1 VoIP has seen more and more business organizations turn themselves into resellers so they can decide on their own profit margins and make money month over month. Like all V1 VoIP resellers, the reseller is is responsible for billing their customers, but they also have the freedom to charge whatever monthly rates they want, just as long as the cost covers what they owe to V1 VoIP as the primary provider.
For example, a low rate like $15.99/month for landline home phone service for customers can still turn a profit for resellers. The $15.99/month plan might include 500 pre-paid minutes, but those minutes may only cost the reseller about $5.00 at a rate of $0.01/minute. The reseller must also pay an E911 fee ($1 per line) and occasionally a Universal Service Fund fee, but those are very low costs. So, a reseller that charges $15.99 for a monthly plan stands to gain almost $10 per customer.
How can a V1 VoIP reseller attract customers?
One way a reseller can attract customers better than a nationwide provider is by establishing itself as a local brand. In many cases, customers seek out providers that doesn’t see them as a face in the crowd or one of a million subscribers where their business is not valued. The reseller doesn’t need to service the entire country, but can instead choose a specific area and offer competitive rates that will entice customers. Also, the reseller can offer a personal touch to every one of its customers, treating them as if they are the only one. This kind of finesse goes a long way when getting and maintaining customers.
Do you have customers that you can resell V1 VoIP service too? From law firms to office building complexes, V1 VoIP can help you earn extra income. Contact a member of the V1 VoIP team today to get started making money.