Tag Archives: business voip

Why Small Businesses Have Not Switched to VoIP

Are you a VoIP reseller experiencing resistance from potential small business customers about switching to VoIP services and solutions? V1 VoIP has figured out why these customers are hesitant:

1. They don’t understand how VoIP works.
If a person isn’t the most tech savvy, VoIP seems like a very intimidating concept. As a reseller, it is your job to teach business owners, even in the most simplistic way, to understand that by their not making this update, they are allowing their competition to have the upper hand.

2. They think VoIP is really expensive.
VoIP technology and cloud communication services have lowered in price so much over the past years that any business owner can now afford to upgrade their outdated landline based business communication system. Not only that, but almost immediatly VoIP services will begin SAVING them money.

3. They think their phones work fine.
You will run into the adage, if it ain’t broke then don’t fix it quite a lot. What most business owners fail to understand is that landlines are outdated. Their phones will be more expensive to service and fix, if they even can be fixed. This will end up costing them more in the long run.

4. They don’t understand they are losing a competitive edge.
If a business is not utilizing VoIP services, their competition probably is and they are therefore losing out to them because of the way VoIP and cloud services are changing the way business is done today. V1 VoIP can offer a business so many more options when it comes to adding value to a business, the ability to effectively compete with even the big businesses. Here are only a few ways how:

Cloud Options: Cloud hosted services offers faster service and includes more security options.
Mobile Workforce: The ability for employees to work when not in the office by using their own Smartphone or tablet is becoming more popular each and every day.
Video Conferences: Connecting with employees who work remotely, and others, is easy to do using video conferencing capabilities. This also means you’re no longer limited to hiring local people.

So, want to resell cloud VoIP services? If you feel that this reselling opportunity is one that you can benefit from, we would love to hear from you! Because predictions are telling us that the

Small and medium-sized business owners who still haven’t signed up for VoIP technology and cloud communication services will do you sell in the next 2 to 3 years, so be sure not to wait too long. Contact V1 VoIP or sign up now to start reselling services and solutions to these small businesses in need!!!

By checking this box, I agree to V1 VoIP's Terms and Conditions


Businesses Seeing VoIP Benefits from Resellers

Reports are saying that business owners who are interested in remaining competitive in their markets and keeping up with the latest in technology, are the ones who are signing up for high-tech VoIP services with V1 VoIP resellers. Updating their current landline business communication system to one that utilizes V1 VoIP technology means they will receive a number of benefits, with saving money one of the most popular and valued. They understand haw critical telecommunications can be to the overall success of their business.

But the overwhelming majority of small and medium-siszed businesses still haven’t signed up for the high-tech VoIP services yet. Which leads us to the following two conclusions: 1. They don’t fully understand how VoIP technology works and they’re waiting to learn more about it before signing up. Or 2. Their landline isn’t broken so why fix it or upgrade it?

Another fantastic benefit business owners are recognizing is that V1 VoIP technology allows their employees to work remotely. There is a definitive shift being made from employees utilizing a desktop phone when at work to using their Smartphone, which supports the new and continuing reports that are coming in stating that the business world is going mobile.

Highly beneficial features like call forwarding, call routing and sending business-related messages to a select group of people are also now possible. Never again does an employee have to miss out on an important phone call when they’re not the office.

The fact that there are still so many small and medium-sized business owners who are looking for the best VoIP reseller to help them upgrade their current business communication system means that there’s a market for those who are interested in reselling VoIP services. For more informatio

We are only in the beginning stages when it comes to utilizing modern VoIP technology. With the lowered costs from V1 VoIP and our resellers, when will you make the switch. Contact us today or sign up now to find out how!

By checking this box, I agree to V1 VoIP's Terms and Conditions


V1 VoIP’s Signs Your Phone System Can’t Keep Up

In the cutthroat world of business, it is hard enough to win an account. But it can be even more difficult if your office phone system can’t keep up with your business needs.

So how do you know if your phone system can’t keep up anymore? Here are V1 VoIP’s five biggest signs that your office phone system might be keeping you from scoring the new business you want:

Poor Call Quality
Can you hear me now?
Jumbled audio, frequent static, voice delays, or calls that drop unexpectedly are things you don’t want an existing or potential customer to experience. You will undoubtedly lose business if you fail to connect with customers in a small window of sales opportunity.

Endless Call Routing
Can your customers actually reach you? Call routing problems can lead customers on an endless maze of menus, making them listen to long menus, enter different digit combinations, and even still put them on hold for long periods of time. Wouldn’t you hang up? So would they. Then they call a competitor. A simple rule to route callers based on business hours can save after-hours callers time by immediately offering them the option to leave a voicemail message.

Difficult to Scale
Can you grow as your business grows? Don’t be held hostage to a size because of your phone system A hosted phone system can scale easily, adding new users and new locations with a few keystrokes and take minutes or hours. Cloud phone systems can make real-time changes to your deployment, so new employees can get up and running right away. Landline outdated phone systems require installation of a physical wire in the wall to activate each of your phones. In-house PBXes might force you to hire IT technicians to come in and add new users manually.

No Geographic Flexibility
Your phone system should be equipped to handle remote working. A phone system with geographic flexibility gives your employees the ability to work on location, from home, during sick days, or for any other reason that might take them away from the office. In an emergency that affects your office, remote flexibility allows your business to continue operations as normal.

Call Functionality on a Limited Basis
For customers, call functionality is expressed by user experience. Can callers re-hear auto attendant options? When a customer is sent to a queue, is the customer met with music on hold or a company message, or do they get bored listening to silence?

When your business phone system is working fun but simply outdated, your competition gets a slight edge over you because of more modern and efficient features. In short, if your phone system can’t keep up, then your business can’t keep up, and that’s when you might want to consider other options. Call V1 VoIP now to get your phone system up to date with the latest technology. Don’t let your phone get in the way of success.

By checking this box, I agree to V1 VoIP's Terms and Conditions


V1 VoIP Explains Its Time To Upgrade to IP PBX System

It’s time to upgrade your business phone system from old school to up-to-date. Traditional business phone systems are outdated, don’t offer the features you want and will soon be extinct. These are not words you would use to describe your business, so why use them to describe your phone system? V1 VoIP explains why upgrading from traditional phone systems to state of the art IP PBX systems will transform your business and save you money.

IP PBX is a form of telephony system similar to the traditional phone system. This enables you to make calls within your organization by taking advantage of the location’s local area network or LAN. In this way, an IP PBX system is able to make calls by sending in data packets over the network, much similar to a computer system being connected to a network.

Traditional phone systems can easily be outgrown and add to the unnecessary cost column when your business is ready to move to a bigger and better premise. An IP PBX installed on a standard computer can easily handle a large number of phone lines and extensions. When you need to add more, they are added. If you need to scale down during non peak times of the year, this is easily accomplished.

IP PBX runs as a software so it take the advantage of the operating system and its features to deliver a hassle free experience to the user. And since the working of an IP PBX takes place as a software, you can easily configure it to eliminate phone wiring and make adding or moving of extensions much easier.

It’s time to make sure your business operations are as advanced as they can be to keep up with your competition. Give the V1 VoIP IP PBX team a call today and take your business phone system to the next level.

By checking this box, I agree to V1 VoIP's Terms and Conditions


V1 VoIP Explains Difference Between Business VoIP and Cloud PBX?

V1 VoIP explains the difference between business voip and cloud pbxExactly what is the cloud? How does it differ from business VoIP and which will better serve your clients. No need to fear! V1 VoIP will break it all down for you!

Business VoIP is the latest technology that offers business enterprises an efficient telecommunication system at a relatively low cost. Conventional phone systems use circuits switched by PBX equipment and phone lines connected to the Public Switched Telephone Network (PSTN). VoIP, on the other hand, transmits voice over the company’s existing data network. The system converts the signal digitally and sends it by voice data packets through an Internet Protocol (IP). The fact is VoIP can also access the PSTN, allowing calls to reach conventional land lines.

Many useful features that are either costly or absent with traditional PBX systems are just standard with VoIP. These features include advanced call forwarding and electronic messaging, auto-attendant, three-way conferencing, Advanced Call Distribution (ACD), call routing etc. If your VoIP clients are a medium to large companies, or even a small and expanding one, they should seriously consider using a VoIP system for theirbusiness.

Cloud PBX is merely a phone service which is provided through the internet, and it is the phone service provider who is responsible for the maintenance of the client’s cloud PBX system. Cloud communications are Internet-based voice and data communications where telecommunications applications, switching and storage are hosted by a third-party outside your business premises.

Cloud PBX has all the features of a conventional telephone system including Caller ID, Voicemail and call routing. A benefit of Cloud PBX is scalability. It is enough if you initially buy the base system and add extensions and features as your business grows. With normal telephone systems it is necessary to pay more or install additional wiring to add another phone line, but this is not the case with a Cloud PBX system.

In view of the fact that Cloud PBX operates through the internet, you can have a telephone connected to the Cloud PBX without geographic limitations. Regardless whether you stay in the office or move around, if you have a Cloud PBX phone service you will not miss your calls. You can automatically have the Cloud PBX system call your mobile phone.

There are different versions or services available with the Cloud PBX system – Public Cloud PBX, Private Cloud PBX, and Hybrid Cloud PBX. Each of these Cloud PBX systems uses VoIP- technology, and offers a host of benefits. A cloud PBX phone system also allows users to get connected to VoIP handsets.

VoIP and basic Cloud PBX technology have been around for a few years, but the technology is still advancing making PBX systems increasingly popular. V1 VoIP offers both business VoIP and Cloud PBX to our resellers. To find out more about both of these offerings and which of them would be best for your clients, please contact V1 now so we can show you how beset to meet your clients’ needs!

By checking this box, I agree to V1 VoIP's Terms and Conditions


V1 VoIP Cloud Hosted PBX Feature List

v1 voip explains features of business voip and cloud hosted pbxV1 VoIP offers cloud hosted PBX VoIP along with a full suite of PBX features to private label resellers for businesses. Cloud hosted PBX offers dozens of features that are attractive to businesses of all types and sizes. V1 VoIP resellers update us regularly with the features their customers love and also request.

Here are some of the features that V1 VoIP cloud hosted PBX offers:

Incoming Privacy Screening Force callers with “no caller ID” or “blocked caller ID” to enter a number that will be presented as their caller ID.

Find Me ( Digital Assistant) Setup a personal assistant to “find you” at up to five(5) Locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension Callers are asked to “announce themselves”, and are offered the option between locations to try the next location, or to leave a message.

Call Queue Call queues are used to route calls in a first-in-first-out manner to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD, where the callers hear an announcement that says something like “thank you for calling, all available agents are busy, you are Nth caller. Estimated wait time is N minutes. Please hold for the next available agent, or press N to leave a message”. When the call is ready to be routed, the ACD handles the routing rules.

Call Hold Place calls on hold, and play music or a commercial on hold.

Attended Transfer Transfer a call to an extension, group, or phone number AFTER announcing the party being transferred.

Unattended Transfer (Blind Transfer) Transfer a call to another extension, group, or phone number WITHOUT announcing the party being transferred.

Call Forwarding Forward calls via the Portal, or via your device or SoftPhone. Calls may be forwarded to any extension or phone number. Device or SoftPhone forwarding functionality may vary by manufacturer.

No Answer Call Forwarding Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.

Busy Call Forwarding Automatically forwards your calls to an extension, group, phone number when your phone is busy.

Do-not-disturb (DND) A device or SoftPhone feature that simulates a phone being off-hook, sending calls received directly into voicemail. Other routing options are also available.

Automatic Call Distribution (ACD) Used to route calls in a call center environment to the appropriate agents, based on factors such as time availability, behavior, and priority levels.

Call routing based on business hours, after hours & holiday hours Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation.

Speed Dial A device or SoftPhone feature that automates the dialing of a pre-determined phone number.

Company Wide Directory A list of contacts and phone numbers that are uploaded via the Portal, and are made available on an IP phone or SoftPhone. Forward your calls Locally or Remotely via Phone or Web Call forwarding is easy to setup and manage.

Caller ID Blocking Disable Caller-id for all outbound calls made from your PBX.

Office Intercom Dial another user’s extension, activating their phone speaker to make an announcement

Conference Bridge Multiple on-site and outside callers can simultaneously participate in password protected conference calls. Callers can be assigned talk-listen or listen only access.

Custom Music On Hold Music provided by Customer, and uploaded through the Customer Portal

Call Detail Records Real-time call logging is available via the portal. From, to, call duration, date and time, and call type (International, On-Net, etc). In addition, frequently called numbers can ‘tagged’ with text descriptions for legibility.

By checking this box, I agree to V1 VoIP's Terms and Conditions


Business Mobile V1 VoIP Usage on the Rise

grow your v1 voip reseller business by offering your customers mobileMobile VoIP is an extension of VoIP that allows for IP-based calls to be made from a mobile handset. Voice traffic travels over the available broadband connection, whether that connection is 3G, EDGE, Wi-Fi, or GPRS. Like fixed VoIP, mobile VoIP is being adopted in both the consumer and business segments, but has only recently begun to be implemented in the business environment. Yet growth rates are strong and by 2016, users will have grown to nearly 83 million lines/seats. This makes it a great time for resellers to start offering V1 VoIP mobile services.

The main reason adopting mobile VoIP makes sense is the ability to take the desktop phone experience with you, the ability to utilize the benefits of IP-based communication features, a cheaper international long-distance cost, an easy implementation path, and better indoor coverage where cellphone reception has historically been poor.

Here are some more reasons to start reselling V1 mobile VoIP services and solutions:
* Business mobile VoIP users will increase tenfold over the next five years.
* IP PBX users will account for the majority of business mobile VoIP usage.
* Mobile operators are increasingly embracing mobile VoIP as they realize that demand for these offerings is not subsiding.
* Hotspots open the potential for using VoIP over Wi-Fi as more of a mobile service rather than a residential or business service.

Grow your reseller business by offering mobile VoIP to your customers. Contact V1 VoIP now about our mobile VoIP services and solutions.

By checking this box, I agree to V1 VoIP's Terms and Conditions


VoIP Toll Free Numbers Are Still Hot For Business

For almost all US cell phone users, there is no such thing as long distance. A call is a call. Minutes are minutes. And since more and more people are using cell phones as their primary telephone, at first blush it may seem as though toll-free telephone numbers are obsolete. However V1 VoIP knows that toll free VoIP phone numbers for business are still very much in demand. Here are reasons V1 VoIP has resellers explain to business owners why toll-free telephone numbers still make a lot of sense for large and small businesses.

1. Toll-free business telephone numbers generate instant trust.
For nearly 50 years consumers have learned to trust companies that give them the option of a toll-free contact number. They inherently associate these numbers with large corporations that can handle their needs efficiently. Toll-free numbers give new and small businesses the chance to compete with larger, more established companies.

2. Marketing and Branding
V1 VoIP Vanity toll free telephone numbers allow companies to incorporate a bit of branding into every customer call. These personalized numbers also help improve customer recall, making advertising far more effective.

3. International Reach
The world global economy. Many organizations have operations in different countries around the world. If a customer in the States must call an international number – even from their cell phone – they will be hit with extra charges. Local, US toll-free telephone numbers can be set up and forwarded internationally, allowing customers to reach global companies for free.

4. Global call center efficiency
Many companies operate call centers in India, Pakistan, and Mexico. US-based toll-free telephone numbers can be directed through VoIP systems to those foreign countries at no cost to the caller. This helps keep costs down and efficiency high, and allows companies to control the quality of their international customer service operations.

In the modern business age, toll free telephone numbers are no less effective, or any less necessary for business operations. They provide a convenient way for companies to connect with customers, no matter where they may be located. They generate instant trust, and can improve marketing and branding. The rise of internet telephony has made toll-free service even more attainable.

To get your business customers a toll free number today, contact V1 VoIP to look at our library of toll free and vanity numbers.

By checking this box, I agree to V1 VoIP's Terms and Conditions


V1 Hosted VoIP PBX Improves Business Communications

V1 VoIP suite of cloud hosted communication services and solutions for  PBX VoIP improves businessesV1 VoIP resellers offer our suite of cloud hosted PBX services and solutions for improved business communications. No longer are businesses dependent on hardware or location, but part of a converged voice and data service. This consolidates a business communication network, increases employee productivity, and reduces costs.

As a V1 VoIP reseller, we can make the technology offerings easier to businesses so all you have to do is sell service to your clients. V1 offers resellers freedom from legacy equipment costs, eliminates reliance on slow-moving traditional phone companies and multiple bills, and offers flexibility to deliver customized user productivity solutions for your company.

With V1 VoIP’s cloud hosted PBX, a business eliminate the need to purchase or lease expensive PBX equipment and gains advanced calling features that end users love such as voicemail, automated attendants, extension dialing, call forwarding, call park, or call transfer.

V1 also eliminates the need to obtain service from multiple carriers for local and long distance calling, PBX tie-lines, private lines, etc. The service also includes Internet access and Quality of Service (QoS) to guarantee voice quality, all on one invoice.

Don’t wait any longer to offer this exciting, cost-saving, and beneficial cloud hosted PBX service to your business clients. Contact a member of the V1 VoIP team hosted PBX team today and get started upgrading or adding hosted PBX VoIP services and solutions to your business customers.

By checking this box, I agree to V1 VoIP's Terms and Conditions


V1 VoIP Resellers Quiz What Customers Ask

V1 VoIP gives resellers a quiz to test their VoIP knowledge and prep for potential business customer questionsWhen you become a V1 VoIP reseller, your number one job is simply to sell to customers. Ask them about their business and learn about their needs so that you can provide them the VoIP services and solutions they need at prices that will save them money.

Although the majority of potential business customers have a basic understanding of what VoIP is, many do not understand the intricacy of what it can do and what it can offer. This is why it’s crucial for V1 VoIP resellers to know everything they can about our services. This way, when a customer asks a question about something they do not know, our resellers know the answers and can be considered experts on the topic.

The following are questions that your prospective customers will probably ask you.

1. What does VoIP stand for?
2. What’s the term for sending out both voice and data over a data network?
3. How is a phone call placed on the PSTN usually terminated?
4. What’s the most evident way that someone can reduce delay?
5. What is SIP service?

It’s a great idea for all resellers to educate themselves on all things related to this new VoIP technology. Because there are many levels when it comes to learning about new VoIP technology and all that it can offer a business, starting with the basics is definitely recommended. Once a business can understand the basics about VoIP technology, they can then begin to build on this platform of knowledge, which means more services ordered and more money to be made by the reseller.

If you feel you need to know more about VoIP services and solutions, contact V1 VoIP today for the answers to your questions.

By checking this box, I agree to V1 VoIP's Terms and Conditions