Tag Archives: business voip

V1 VoIP Explains Its Time To Upgrade to IP PBX System

It’s time to upgrade your business phone system from old school to up-to-date. Traditional business phone systems are outdated, don’t offer the features you want and will soon be extinct. These are not words you would use to describe your business, so why use them to describe your phone system? V1 VoIP explains why upgrading from traditional phone systems to state of the art IP PBX systems will transform your business and save you money.

IP PBX is a form of telephony system similar to the traditional phone system. This enables you to make calls within your organization by taking advantage of the location’s local area network or LAN. In this way, an IP PBX system is able to make calls by sending in data packets over the network, much similar to a computer system being connected to a network.

Traditional phone systems can easily be outgrown and add to the unnecessary cost column when your business is ready to move to a bigger and better premise. An IP PBX installed on a standard computer can easily handle a large number of phone lines and extensions. When you need to add more, they are added. If you need to scale down during non peak times of the year, this is easily accomplished.

IP PBX runs as a software so it take the advantage of the operating system and its features to deliver a hassle free experience to the user. And since the working of an IP PBX takes place as a software, you can easily configure it to eliminate phone wiring and make adding or moving of extensions much easier.

It’s time to make sure your business operations are as advanced as they can be to keep up with your competition. Give the V1 VoIP IP PBX team a call today and take your business phone system to the next level.

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V1 VoIP Explains Difference Between Business VoIP and Cloud PBX?

V1 VoIP explains the difference between business voip and cloud pbx

Exactly what is the cloud? How does it differ from business VoIP and which will better serve your clients. No need to fear! V1 VoIP will break it all down for you!

Business VoIP is the latest technology that offers business enterprises an efficient telecommunication system at a relatively low cost. Conventional phone systems use circuits switched by PBX equipment and phone lines connected to the Public Switched Telephone Network (PSTN). VoIP, on the other hand, transmits voice over the company’s existing data network. The system converts the signal digitally and sends it by voice data packets through an Internet Protocol (IP). The fact is VoIP can also access the PSTN, allowing calls to reach conventional land lines.

Many useful features that are either costly or absent with traditional PBX systems are just standard with VoIP. These features include advanced call forwarding and electronic messaging, auto-attendant, three-way conferencing, Advanced Call Distribution (ACD), call routing etc. If your VoIP clients are a medium to large companies, or even a small and expanding one, they should seriously consider using a VoIP system for theirbusiness.

Cloud PBX is merely a phone service which is provided through the internet, and it is the phone service provider who is responsible for the maintenance of the client’s cloud PBX system. Cloud communications are Internet-based voice and data communications where telecommunications applications, switching and storage are hosted by a third-party outside your business premises.

Cloud PBX has all the features of a conventional telephone system including Caller ID, Voicemail and call routing. A benefit of Cloud PBX is scalability. It is enough if you initially buy the base system and add extensions and features as your business grows. With normal telephone systems it is necessary to pay more or install additional wiring to add another phone line, but this is not the case with a Cloud PBX system.

In view of the fact that Cloud PBX operates through the internet, you can have a telephone connected to the Cloud PBX without geographic limitations. Regardless whether you stay in the office or move around, if you have a Cloud PBX phone service you will not miss your calls. You can automatically have the Cloud PBX system call your mobile phone.

There are different versions or services available with the Cloud PBX system – Public Cloud PBX, Private Cloud PBX, and Hybrid Cloud PBX. Each of these Cloud PBX systems uses VoIP- technology, and offers a host of benefits. A cloud PBX phone system also allows users to get connected to VoIP handsets.

VoIP and basic Cloud PBX technology have been around for a few years, but the technology is still advancing making PBX systems increasingly popular. V1 VoIP offers both business VoIP and Cloud PBX to our resellers. To find out more about both of these offerings and which of them would be best for your clients, please contact V1 now so we can show you how beset to meet your clients’ needs!

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V1 VoIP Cloud Hosted PBX Feature List

V1 VoIP offers cloud hosted PBX VoIP along with a full suite of PBX features to private label resellers for businesses. Cloud hosted PBX offers dozens of features that are attractive to businesses of all types and sizes. V1 VoIP resellers update us regularly with the features their customers love >and also request.

Here are some of the features that V1 VoIP cloud hosted PBX offers:

Incoming Privacy Screening Force callers with “no caller ID” or “blocked caller ID” to enter a number that will be presented as their caller ID.

Find Me ( Digital Assistant) Setup a personal assistant to “find you” at up to five(5) Locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension Callers are asked to “announce themselves”, and are offered the option between locations to try the next location, or to leave a message.

Call Queue Call queues are used to route calls in a first-in-first-out manner to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD, where the callers hear an announcement that says something like “thank you for calling, all available agents are busy, you are Nth caller. Estimated wait time is N minutes. Please hold for the next available agent, or press N to leave a message”. When the call is ready to be routed, the ACD handles the routing rules.

Call Hold Place calls on hold, and play music or a commercial on hold.

Attended Transfer Transfer a call to an extension, group, or phone number AFTER announcing the party being transferred.

Unattended Transfer (Blind Transfer) Transfer a call to another extension, group, or phone number WITHOUT announcing the party being transferred.

Call Forwarding Forward calls via the Portal, or via your device or SoftPhone. Calls may be forwarded to any extension or phone number. Device or SoftPhone forwarding functionality may vary by manufacturer.

No Answer Call Forwarding Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.

Busy Call Forwarding Automatically forwards your calls to an extension, group, phone number when your phone is busy.

Do-not-disturb (DND) A device or SoftPhone feature that simulates a phone being off-hook, sending calls received directly into voicemail. Other routing options are also available.

Automatic Call Distribution (ACD) Used to route calls in a call center environment to the appropriate agents, based on factors such as time availability, behavior, and priority levels.

Call routing based on business hours, after hours & holiday hours Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation.

Speed Dial A device or SoftPhone feature that automates the dialing of a pre-determined phone number.

Company Wide Directory A list of contacts and phone numbers that are uploaded via the Portal, and are made available on an IP phone or SoftPhone. Forward your calls Locally or Remotely via Phone or Web Call forwarding is easy to setup and manage.

Caller ID Blocking Disable Caller-id for all outbound calls made from your PBX.

Office Intercom Dial another user’s extension, activating their phone speaker to make an announcement

Conference Bridge Multiple on-site and outside callers can simultaneously participate in password protected conference calls. Callers can be assigned talk-listen or listen only access.

Custom Music On Hold Music provided by Customer, and uploaded through the Customer Portal

Call Detail Records Real-time call logging is available via the portal. From, to, call duration, date and time, and call type (International, On-Net, etc). In addition, frequently called numbers can ‘tagged’ with text descriptions for legibility.

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Business Mobile V1 VoIP Usage on the Rise

grow your v1 voip reseller business by offering your customers mobile

Mobile VoIP is an extension of VoIP that allows for IP-based calls to be made from a mobile handset. Voice traffic travels over the available broadband connection, whether that connection is 3G, EDGE, Wi-Fi, or GPRS. Like fixed VoIP, mobile VoIP is being adopted in both the consumer and business segments, but has only recently begun to be implemented in the business environment. Yet growth rates are strong and by 2016, users will have grown to nearly 83 million lines/seats. This makes it a great time for resellers to start offering V1 VoIP mobile services.

The main reason adopting mobile VoIP makes sense is the ability to take the desktop phone experience with you, the ability to utilize the benefits of IP-based communication features, a cheaper international long-distance cost, an easy implementation path, and better indoor coverage where cellphone reception has historically been poor.

Here are some more reasons to start reselling V1 mobile VoIP services and solutions:
* Business mobile VoIP users will increase tenfold over the next five years.
* IP PBX users will account for the majority of business mobile VoIP usage.
* Mobile operators are increasingly embracing mobile VoIP as they realize that demand for these offerings is not subsiding.
* Hotspots open the potential for using VoIP over Wi-Fi as more of a mobile service rather than a residential or business service.

Grow your reseller business by offering mobile VoIP to your customers. Contact V1 VoIP now about our mobile VoIP services and solutions.

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