V1 VoIP offers cloud hosted PBX VoIP along with a full suite of PBX features to private label resellers for businesses. Cloud hosted PBX offers dozens of features that are attractive to businesses of all types and sizes. V1 VoIP resellers update us regularly with the features their customers love >and also request.
Here are some of the features that V1 VoIP cloud hosted PBX offers:
Incoming Privacy Screening Force callers with “no caller ID” or “blocked caller ID” to enter a number that will be presented as their caller ID.
Find Me ( Digital Assistant) Setup a personal assistant to “find you” at up to five(5) Locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension Callers are asked to “announce themselves”, and are offered the option between locations to try the next location, or to leave a message.
Call Queue Call queues are used to route calls in a first-in-first-out manner to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD, where the callers hear an announcement that says something like “thank you for calling, all available agents are busy, you are Nth caller. Estimated wait time is N minutes. Please hold for the next available agent, or press N to leave a message”. When the call is ready to be routed, the ACD handles the routing rules.
Call Hold Place calls on hold, and play music or a commercial on hold.
Attended Transfer Transfer a call to an extension, group, or phone number AFTER announcing the party being transferred.
Unattended Transfer (Blind Transfer) Transfer a call to another extension, group, or phone number WITHOUT announcing the party being transferred.
Call Forwarding Forward calls via the Portal, or via your device or SoftPhone. Calls may be forwarded to any extension or phone number. Device or SoftPhone forwarding functionality may vary by manufacturer.
No Answer Call Forwarding Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.
Busy Call Forwarding Automatically forwards your calls to an extension, group, phone number when your phone is busy.
Do-not-disturb (DND) A device or SoftPhone feature that simulates a phone being off-hook, sending calls received directly into voicemail. Other routing options are also available.
Automatic Call Distribution (ACD) Used to route calls in a call center environment to the appropriate agents, based on factors such as time availability, behavior, and priority levels.
Call routing based on business hours, after hours & holiday hours Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation.
Speed Dial A device or SoftPhone feature that automates the dialing of a pre-determined phone number.
Company Wide Directory A list of contacts and phone numbers that are uploaded via the Portal, and are made available on an IP phone or SoftPhone. Forward your calls Locally or Remotely via Phone or Web Call forwarding is easy to setup and manage.
Caller ID Blocking Disable Caller-id for all outbound calls made from your PBX.
Office Intercom Dial another user’s extension, activating their phone speaker to make an announcement
Conference Bridge Multiple on-site and outside callers can simultaneously participate in password protected conference calls. Callers can be assigned talk-listen or listen only access.
Custom Music On Hold Music provided by Customer, and uploaded through the Customer Portal
Call Detail Records Real-time call logging is available via the portal. From, to, call duration, date and time, and call type (International, On-Net, etc). In addition, frequently called numbers can ‘tagged’ with text descriptions for legibility.