Tag Archives: call center predictive dialer

V1 VoIP Explains Predictive Dialer for Call Centers

For VoIP resellers targeting their efforts to call centers, you learn that these clients have specific needs for their business. If you are looking to increase your bottom line with your call center customers, then you need to ask about V1 VoIP’s predictive dialer.

V1 VoIP’s predictive dialer is a must-have for call centers as it is scalable, flexible and most importantly, affordable. It requires no new expensive telecom hardware or even telephone lines, as calls are made via VoIP technology through the Internet by your computer. The only hardware requirement is your computer and a USB headset that allows you or your agent to talk to a live person through a computer.

What is a predictive dialer? A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, as well as screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.

V1 VoIP offers a predictive dialer with features call center customers are asking for. Not merely limited to automatic dialing, the V1 VoIP predictive dialer also includes skipping busy signals, no-answers as well as disconnected lines, optionally leaving a voice message on answering machines. By doing this, call centers and their agents are never on a call until a live person answers.

Predictive dialing was initially invented to eliminate wasted time in telephone work. For instance, for every 100 calls a person dialed, they would get a live person to answer about 30% of the time. Now factor into that the amount of time an agent would spend 1) manually dialing the number, 2) listening to the phone ring while they wait, and 3) dealing with voice mails and answering machines. A predictive dialer filters out the unnecessary time by sifting through unproductive calls, leaving only the ones for agents to focus on.

If you would like more information on our predictive dialer and what it can do for your business, please contact a V1 VoIP representative today and never waste your sales time again!

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Benefits of V1 VoIP Call Center Predictive Dialer

V1 VoIp’s call center VoiP predictive dialer solutions offer best-in-class performance. With the built-in dropped calls setting, administrators can track and adjust each campaign’s abandoned call percentage to make fewer dropped calls. The V1 Voip predictive dialer delivers automated outbound contacting campaigns and brings unrivaled capabilities to thousands of business of all sizes worldwide. With a broad range of features that are robust and unique, the V1 call center VoiP predictive dialer solution is easy to use and simple for accelerating contact center performance than any other on the market.

Here are some of the key benefits of using V1 VoIP’s predictive dialer for call centers:

1. Greater Productivity
With V1’s predictive dialer platform, your call center can triple the amount of time agents are productively connecting with live prospects and having real conversations that yield greater revenue.

2. Call the Right People at the Best Time
Call centers are about getting people on the phone so that sales can be made. Through automated dialing that detects and filters busy signals, fax machines, voice mail, disconnected lines, and no-answers, agents have more talk time and less dead time. Studies indicate 48 minutes of talk time per hour versus 15 minutes of talk time with manual dialing. With the automated dialing capabilities of V1 VoIP’s predictive dialer, your agents are provided with a unified desktop with immediate access to data. Your outbound agents will reach more prospects, uncover more opportunities, and close more sales.

3. Unprecedented Capabilities
Make the move to the Cloud. Employing the V1 predictive dialer means you are up and running in mere minutes. Retaining the solution in cloud means reduced IT maintenance costs, no hardware or software investment, and the ability to scale service up or down as you need it.

If you are a call center looking to drastically increase your productivity by adding predicting dialing services and solutions, look no further than V1 VoIP. Contact a member of the V1 VoIP predictive dialer team today to find out more about how our predictive dialer platform can increase your call center business.

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