For VoIP resellers targeting their efforts to call centers, you learn that these clients have specific needs for their business. If you are looking to increase your bottom line with your call center customers, then you need to ask about V1 VoIP’s predictive dialer.
V1 VoIP’s predictive dialer is a must-have for call centers as it is scalable, flexible and most importantly, affordable. It requires no new expensive telecom hardware or even telephone lines, as calls are made via VoIP technology through the Internet by your computer. The only hardware requirement is your computer and a USB headset that allows you or your agent to talk to a live person through a computer.
What is a predictive dialer? A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, as well as screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.
V1 VoIP offers a predictive dialer with features call center customers are asking for. Not merely limited to automatic dialing, the V1 VoIP predictive dialer also includes skipping busy signals, no-answers as well as disconnected lines, optionally leaving a voice message on answering machines. By doing this, call centers and their agents are never on a call until a live person answers.
Predictive dialing was initially invented to eliminate wasted time in telephone work. For instance, for every 100 calls a person dialed, they would get a live person to answer about 30% of the time. Now factor into that the amount of time an agent would spend 1) manually dialing the number, 2) listening to the phone ring while they wait, and 3) dealing with voice mails and answering machines. A predictive dialer filters out the unnecessary time by sifting through unproductive calls, leaving only the ones for agents to focus on.
If you would like more information on our predictive dialer and what it can do for your business, please contact a V1 VoIP representative today and never waste your sales time again!