Tag Archives: call center solutions

V1 VoIP Predictive Dialer Solutions for Call Centers

V1 VoIP offers predictive dialer solutions for call centers

If you are a running a call center, then you need to contact V1 VoIP about our VoIP predictive dialer. With our VoIP predictive dialer, you can enhance your productivity based on patented, innovative technology. The V1 VoIP predictive dialer can automate your outbound contacting campaigns and bring unrivaled capabilities to thousands of business of all sizes worldwide.

If you are looking to optimize your outbound call center, then the V1 predictive dialer is a must have. Call centers are all about sales. When you use the V1 voIP predicitive dialer, it will triple the amount of time agents are productively connecting with live prospects and having real conversations that yield greater revenue.

The V1 VoIP Predictive Dialer boosts efficiency by automating the dialing of multiple numbers per contact, tripling the amount of time your agents are productively connecting with real prospects. The V1 VoIP predictive dialer offers a broad range of features that are robust and unique, yet easy to use. Our predictive dialer solution is more in the forefront of accelerating contact center performance than any other on the market.

With the built-in dropped calls setting, administrators can track and adjust each campaign’s abandoned call percentage to make fewer dropped calls. Multiple automated dialing solutions like predictive, power, preview, and progressive dialing, allow your organization to choose the automation technology that aligns best with your sales environment and goals. And, with the automated agent scripting capabilities, your agents will always be on-script with a consistent conversation geared towards lead qualification and a winning sales pitch.

The V1 VoIP predictive dialer solution brings world-class campaign management, predictive dialing, and unique active blending capabilities to your sales or marketing organization. Complete previous sales success and achieve greater efficiency with the feature-rich VoIP predictive dialing technology.

By enabling the V1 VoIP predictive dailer, your call center can take advantage of the following benefits:

• Shortened average call times
• Increased agent/rep productivity
• Fast campaign and script creation
• Better Campaign Results
• Reduced ramp-up times for new agents
• Fast campaign and script creation
• Instant access to caller records in your CRM
• Choose the number you display
• Call Recording
• Post Call Surveys
• Activity Tracking and Reporting
• Quick integration to CRM systems
• DNC regulatory compliance

Don’t wait any longer to make your call center more efficient. Contact a member of the V1 VoIP predictive dialer team today and take a free demo of what our dialer can do for your traffic and sales.

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Short-Duration and V1 VoIP Call Center Dialer Termination

short duration and V1 voip dialer termination specifically for call centersWhen it comes to making phone calls, call centers are more than just your average business. V1 VoIP and our resellers understand the unique communication requirements that involve this business segment, which makes us the preferred call center VoIP termination provider in over 30 countries. V1 VoIP offers resellers for call centers specific solutions including short duration and dialer termination.

With our short duration calls and auto-dialer termination, V1 VoIP can easily handle the concurrent call capacity call centers need thanks to our platform’s tailored high-performing switch and redundancy capabilities – handling blasts of spontaneous calls per minute is our bread and butter.

V1 VoIP services for call centers include short-duration calls of per-second billing increments, making V1 service promise of the highest call quality level, real-time monitoring, web-based CDR’s and managing tools, superior service, reliability and uptime.

V1 VoIP offers call center businesses increased productivity, security, scalability, flexibility, and high call quality. All of this ensures that VoIP based call centers take advantage of price efficient termination for both domestic an international calls.

Are you running a customer service call center? V1 offers VoIP services you will want to take advantage of. Sophisticated speech recognition software allows computers to handle the first level of customer support to allow better customer handling of calls. To learn more about V1 VoIP’s short duration and dialer termination services for call centers, contact one of our representatives for more information and a free demo of our capabilities for call centers.

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V1 VoIP Explains Predictive Dialer for Call Centers

For VoIP resellers targeting their efforts to call centers, you learn that these clients have specific needs for their business. If you are looking to increase your bottom line with your call center customers, then you need to ask about V1 VoIP’s predictive dialer.

V1 VoIP’s predictive dialer is a must-have for call centers as it is scalable, flexible and most importantly, affordable. It requires no new expensive telecom hardware or even telephone lines, as calls are made via VoIP technology through the Internet by your computer. The only hardware requirement is your computer and a USB headset that allows you or your agent to talk to a live person through a computer.

What is a predictive dialer? A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, as well as screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.

V1 VoIP offers a predictive dialer with features call center customers are asking for. Not merely limited to automatic dialing, the V1 VoIP predictive dialer also includes skipping busy signals, no-answers as well as disconnected lines, optionally leaving a voice message on answering machines. By doing this, call centers and their agents are never on a call until a live person answers.

Predictive dialing was initially invented to eliminate wasted time in telephone work. For instance, for every 100 calls a person dialed, they would get a live person to answer about 30% of the time. Now factor into that the amount of time an agent would spend 1) manually dialing the number, 2) listening to the phone ring while they wait, and 3) dealing with voice mails and answering machines. A predictive dialer filters out the unnecessary time by sifting through unproductive calls, leaving only the ones for agents to focus on.

If you would like more information on our predictive dialer and what it can do for your business, please contact a V1 VoIP representative today and never waste your sales time again!

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