Tag Archives: cloud based pbx

Switch Your Business to V1 VoIP Enhanced PBX

V1 VoIP has launched a new enhanced cloud based PBX for our resellers to offer businesses. From state-of-the-art features to incredible flexibility, here are a lit of reasons to make reselling our enhanced PBX to your clients easy.

1. Your clients will save money.
It all comes down to the bottom line with your customers and our enhanced PBX will save them money. Not only will it eliminate the cost of your voice circuits by getting rid of the dedicated PRI and analog lines, you can also get more value out of your data circuits by using it for both voice and data. V1 VoIP PBX providers offer unlimited domestic phone calls for a flat cost as well as International phone calls costing less. A Hosted PBX provides the sophisticated communications capabilities before only available to large enterprises. It signals to customers that your client is progressive and well-managed.

And your customers will see the savings on their monthly bill. V1 VoIP’s enhanced PBX solution has one bill for all services. All of your old phone bills for monthly service, vendor field visits, and maintenance contract renewals go away. Plus since there is no PBX equipment, there are no PBX electricity costs or IT costs for the upkeep and administration of a PBX.

2. Easy to control and manage PBX.
V1 VoIP offers a wider choice of SIP phones to work with our enhanced PBX services. Phones can easily be added or removed from service for easy flexibility. Our enhanced PBX is nearly infinitely scalable, growing one user at a time.

3. Features, features, features.
The easiest way to sell your clients on our enhanced PBX is all the features we offer them with it. Mobile users can make and receive phone calls through the system, so employees can be reached anywhere and anytime using only one telephone number. And speaking of a mobile workforce, our PBX support softphones that turn a computer, laptop or tablet into a business telephone.

The V1 VoIP enhanced PBX can be set up in a matter of days, compared to 30-60 days for a premise PBX. The combination of savings, flexibility, and increased features make V1 VoIP enhanced PBX an offering you must have. Not only can you keep your existing phone numbers when you move over to the new service, but your phone number(s) can be in any area code in the country with a Hosted PBX. Contact us now for more information.

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Features of V1 VoIP Private Label Cloud Based PBX for Resellers

benefits and features of V1 VoIP private label cloud based PBX phone sytemV1 VoIP offers private label cloud based PBX to meet business communication needs. Needing only a reliable Internet connection and an existing phone system, companies can satisfy their individual communications needs and stand out in an increasingly competitive marketplace with a V1 VoIP cloud based PBX system.

Cloud based PBX does not require the huge capital investment to customers compared to traditional telephone systems, which is why it’s become more popular along with it’s disaster recovery capabilities in the business world.

Resellers of the V1 private label cloud based PBX can now offer their customers unified communications for mobile phones, soft phones, laptops, tablets for remote employees. Employees can now work from anywhere, a feature that most traditional PBX systems do not offer. Even if your business is an enterprise with remote locations, this intelligent VoIP solution designed with beneficial features in mind.

With a V1 VoIP cloud based PBX system, resellers allow their customers to easily customize, change, upgrade or expand the services they need as their businesses or organizations grow. And because the infrastructure is maintained at V1 , customers only spend on fixed monthly fees based on the services they require at rates set by the reseller.

One feature benefit of V1 VoIP’s private label cloud based PBX is that maintaining hardware and software is never a chore for customers because this task is handled by V1’s highly skilled staff. A reseller’s customers take care of their desktops and existing phone systems while enjoying full technical support. It takes the focus of a retail business’ mind on their business, without the need to hire more staff to babysit the system.

When it comes to business, security is always a high concern. Alleviate your customers security concerns with a private label cloud based PBX system because all data and communication is secured. The use of SIP (Session Initiation Protocol) as well as firewalls, data encryption and real time monitoring are all implemented to offer secure protection.

Understanding the features and benefits of a cloud based PBX are key to choosing a purposeful communications system. V1 VoIP’s private label cloud based PBX is an inexpensive and responsive telecommunications solution for modern businesses of all sizes. Contact a V1 VoIP team member today to find out more about reselling our cloud based PBX system.

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Move to V1 VoIP Hosted PBX With Confidence

Move your business to a V1 VoIP cloud hosted PBX system with complete confidenceBy making the switch from traditional telephone service to V1 VoIP, you can easily, conveniently and seamlessly connect satellite offices together without expensive capital and changing out existing equipment, and consolidate data and voice bills to save money on useless phone features and long distance per-minute charges with the V1 VoIP cloud hosted PBX services. If you run a small to medium-sized business, you are already likely aware of the benefits of a Virtual PBX System.

With powerful features, full scalability, flexibility, and cost savings, the reasons to switch to a V1 VoIP virtual cloud based hosted PBX phone system are compelling. The V1 VoIP system will not only simplify the infrastructure, but save you money. And at the end of the day, it’s all about the bottom line.

To stay current with business demands, making the move to VoIP is inevitable. But where and how you move are critical considerations for your business. Not all VoIP providers are the same when it comes to the experience, skill and infrastructure required to effectively and efficiently provision and support VoIP solutions. With V1, you will find an experienced partner who can help your business transition successfully.

For further assistance, to take a free demo of our services and hosted PBX solutions, or to start your Hosted PBX System / Virtual PBX System, contact a representative from the V1 VoIP team today and take your business into the cloud.

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United States E911 Requirements by State for PBX and MLTS

V1 VoIP stays on top of 911 regulations changes and continually notifies our United States clients of them as we become aware of them.

Many states are adopting legislation to regulate 9-1-1 service as it applies to Multi Line Telephone Systems (MLTS) or PBXs (Private Branch Exchanges). Some states now require enterprises and/or residential MLTS operators to ensure that when a user calls 9-1-1 on their system, ANI (Automatic Number Identification) and ALI (Automatic Location Identification) are provided to the PSAP (Public Safety Answering Point).

For our V1 VoIP United States clients, the following are general summaries of applicable state legislation and/or regulations, as well as links to the legislation or regulations themselves. These summaries should not be taken as official records of state law, but are instead for informational use only.

Alaska – Municipalities may require MLTS to comply with E911 generally accepted industry standards as defined by the Regulatory Commission of Alaska.

Arkansas – Any person, company, or corporation, public or private, providing exchange telephone service is required to forward the telephone number and street address of any telephone used to place a 9-1-1 call to the PSAP, if the PSAP is E9-1-1 compatible.

California – Proposed legislation would require every telephone exchange service, competitive local exchange carrier, multi-line telephone system (MLTS), PBX, key set system, Centrex, or similar system to provide enhanced 911 (E911) service with automatic routing, ANI, and ALI.

Colorado – MLTS operators who do not provide ANI, ALI, or both must disclose such fact in writing to their end-users and instruct them to provide their telephone number and exact location when calling 9-1-1.

Connecticut – A private company, corporation, or institution may direct its 9-1-1 calls, along with ANI and ALI, to an on-site security answering point proven to dispatch emergency response services just as well or better than a PSAP.

Also, proposes that residential MLTS operators must ensure their systems provide one distinctive ANI and ALI for each residential unit. Business MLTS would be required to deliver an ELIN (emergency location identification number) designating an ERL (emergency response location) that provides at least the building and floor location of the caller. Requirements for ERLs are outlined, as are timelines for implementation of these rules, including specific timelines for IP-based MLTS.
Florida

All PBX systems installed after January 1, 2004 must be able to provide station level ALI.

Illinois – Residential private switch service providers must ensure that their system provides the 9-1-1 caller’s telephone number and physical location to the PSAP. Also requires private business switch operators to ensure that their system provides ANI and ALI for each 9-1-1 call. Requirements for ERLs (emergency response locations) are outlined.

Kentucky – Residential private switch telephone service providers located in E9-1-1 capable areas must provide number and location information for each 9-1-1 call, and must provide service suppliers with location information specific to the apartment number or floor, if applicable.

Louisiana – All PBX systems installed after January 1, 2005 must be capable of providing station-level ALI.

Maine – For residential MLTS, one distinct ANI and ALI for each location must be provided with 9-1-1 calls. Businesses must provide ANI and ALI for all 9-1-1 calls. Specific requirements for ANI and ALI are outlined. If each end user is not provided one distinctive ANI or one distinctive ALI, or both, the MLTS operator is required to provide written instructions which direct each caller to stay on the telephone and provide the PSAP with his or her telephone number and exact location.

Massachusetts – All new or substantially renovated MLTS must route emergency calls to the appropriate PSAP and provide an ANI and ALI for every 911 call.

Michigan – Providers of private switch equipment or services for businesses are required to ensure their system provides ANI and ALI for all 9-1-1 calls, no later than December 31, 2016. Location identification requirements are outlined.

Minnesota – Requires operators of MLTS purchased after December 31, 2004 to ensure that their system provides location information and a callback number for each 9-1-1 call. Residential MTLS should provide one distinctive ANI and one distinctive ALI per residential unit. Location identification requirements for businesses are outlined.

Mississippi – Service providers must provide access to the appropriate PSAP, where available. Anyone operating a shared tenant service is required to provide telephone number location information for each 911 call made from any extension.

Select Mississippi Code of 1972
Select TITLE 19 COUNTIES AND COUNTY OFFICERS
Select CHAPTER 5 HEALTH, SAFETY AND PUBLIC WELFARE
On the right select 19-5-359. Requirement of service suppliers and other parties to provide access to basic or enhanced 911 service; time to comply [Repealed effective July 1, 2010]

Nebraska – Proposes the implementation of state-wide E9-1-1 service by July 1, 2010, but includes no specific requirements for MLTS as of yet.

New Hampshire – PBX operators shall assure that all requests for police, fire, medical, or other emergency services received by the provider or the provider’s operator services shall be transferred to the public safety answering point. Such transfer shall include the calling party’s telephone number in a format recommended for data exchange by the National Emergency Number Association (NENA).

Ohio – A bill based on the NENA model legislation has been drafted, but is not yet introduced.

Pennsylvania – Proposes that MLTS operators be required to ensure their system provides ALI and ANI for each station. Location information would be required to specify floor, room, building, and/or office or cubicle as applicable.

Tennessee – “Shared Tenant Service Providers” (“any basic local exchange service subscriber who shares or resells basic local exchange service”) must ensure that their system provides ANI and up-to-date ALI for every 9-1-1 call.

Texas – Residential MLTS users must receive the same level of 9-1-1 service as non-MLTS residential users in the region, including but not limited to ANI.

The emergency communication district of Tarrant County has its own specific regulations. Businesses using telephone services through a publicly or privately owned telephone switch must be able to provide location and number information for each 9-1-1 call. For businesses, location information must be specified to the floor.

Vermont – Privately owned telephone system operators must provide ANI signaling and station-level ALI data and updates where E9-1-1 is available.

Virginia – All MLTS acquired or installed on or after July 1, 2009 must provide ALI and ANI to the PSAP for each 9-1-1 call unless an alternative method of providing call location information has been approved.

Washington – For businesses with a physical area greater than 25,000 square feet, or occupying more than one floor or building, MLTS providers must ensure that ALI is provided for each telephone.

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V1 Explains: What is Cloud Hosted PBX VoIP

V1 VoIP explains what cloud hosted PBX is, what it does its features, capabilities and how resellers can help their business customers run more efficiently and save them moneyA virtual PBX, also known as hosted PBX, is a cloud-based phone system that offers a hosted service offered to V1 customers and resellers. PBX is an abbreviation for Private Branch Exchange and it distributes the features and capabilities of a PBX telephone system without the hassle of owning and maintaining a PBX equipment. It is mostly used by businesses so they can route external calls through a network of phone lines.

Due to the high cost associated with the installation and maintenance of PBX systems, these were previously only used by bigger companies. Now that V1 VoIP has brought the costs way down, it can be afforded by businesses of all sizes. A hosted PBX is the most affordable alternative phone solution for a business, and it works with any VoIP, SIP compliant IP phone, softphone, or even an analog phone.

A hosted PBX completely replaces the traditional phone system because it is software based, and thus it prevents companies from investing in expensive phone systems for their business operation. In addition, this solution offers easy installation and many additional features. These features include voicemail, conference calling, call auditing, call logs, faxing, automated greetings, and even touch tone menus.

The benefits of installing a hosted PBX include eliminating installation expenses, up-front capital investment, and future operating expenses, which you would normally have to pay when using a traditional phone system. A hosted PBX telephone system is like having a phone system in your office with the exception that the features and functions are running from the servers. This system is self-managed via a web portal and provides the host a variety of features. This helps you save costs of buying your own telephone system and significantly reduces your communications expenses.

Businesses use hosted PBX systems to organize the volume of calls they receive in order to reroute them to the appropriate departments. PBX is a wired switchboard system; its primary function is to route external calls to a series of internal phone lines. This is done by rerouting the caller to someone within the network or to an extension. To use a hosted PBX, you simply need to connect the IP-enabled handsets to your internet connection. Then that’s it; you are now ready to make and receive calls with using your phone service.

Since the PBX is cloud hosted at an alternative location, the customer can significantly reduce his or her initial capital expenditure and is relieved from responsibilities, as the service provider will be the one responsible for the connection of the system, porting of the phones, and other various IT-related functions. Moreover, the service provider will be the one managing the PBX. On the other hand, one main drawback in using a hosted PBX is the lack of ownership of a PBX system. Since the switch is owned and managed by the telecommunications company, the customer is dependent on whether the PBX runs successfully or fails.

With V1 VoIP cloud hosted PBX, companies no longer need to invest in physical phone systems. Everything is remotely maintained by a third-party communications company. This solution dramatically lowers the cost of a virtual PBX system thereby enabling small businesses and freelancers or contractors to adopt the advanced technology of larger companies.

If you would like more information about V1 VoIP’s cloud hosted PBX capabilities and what it can do for your reseller business customers, contact V1 VoIP today.

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United States Individual Requirements E911

V1 VoIP stays on top of 911 regulations changes and continually notifies our United States clients of them as we become aware of them.

Currently, 24 U.S. states have E-911 legislation enacted or pending that requires organizations over a certain size or purchasing a new PBX to implement E911 for the safety of their employees, students, and visitors. In May 2016, the Response Act of 2016 was proposed that would require the FCC to adopt rules within 18 months to ensure that call location information is conveyed with Multi-Line Telephone System 911 calls.

The right E911 solution can help save lives, reduce liability risk, and allow organizations to meet state and local E911 regulations. For our V1 VoIP United States clients, the following are general summaries of applicable state legislation and/or regulations, as well as links to the legislation or regulations themselves. These summaries should not be taken as official records of state law, but are instead for informational use only.

Alaska – Proposed regulations for multi-line telephone systems (MLTS) to be implemented with Enhanced 911 (E911), which includes automatic location identification (ALI) and automatic number identification (ANI), which provides at least the building and floor location of the caller.

Arkansas – A 911 call made by any company, or corporation, public or private, providing exchange telephone service shall forward to any public safety answering point (PSAP) equipped for Enhanced 911 (E911) service the telephone number and street address of any telephone.

California – Proposed legislation would require every telephone exchange service, competitive local exchange carrier, multi-telephone system (MLTS), private branch exchange system, key set system, Centrex, or similar system to provide Enhanced 911 (E911) service with automatic routing, automatic number identification (ANI), and automatic location information (ALI) or identification.

Colorado – Multi-line telephone system (MLTS) operators shall provide written information describing the proper method of dialing 9-1-1 from a MLTS telephone in an emergency. MLTS operators that do not give the automatic number identification (ANI), the automatic location identification (ALI), or both, shall disclose such fact in writing and instruct them to provide their telephone number and exact location when calling 911.

Connecticut – Companies can not prevent a 911 call from being made. However, the call can be directed to a security answering point on-site. A proposal has been indicated that would require shared multi-line telephone system (MLTS) operators serving residential customers to make sure that the system is connected to the public switch for in which a 911 call results in one distinctive automatic number identification (ANI) and automatic location identification (ALI), such as business locations and hotels.

Florida – Effective July 1, 2003, each private branch exchange (PBX) system installed after January 1, 2004, must be capable of providing automatic location identification (ALI) to the station level.

Illinois – After June 30, 2000, any entity that installs or operates a private business switch service and provides telecommunications facilities or services to businesses needs to make sure that the system is connected to the public switched network in a manner that calls to 9-1-1 result in automatic number identification (ANI) and automatic location identification (ALI).

Chicago (Illinois) – Provide a name to all private streets on the campus/complex, identify all buildings and/or structures, for each building and/or structure they must have a unique name, address, or identifier, and use the National Emergency Number Association (NENA) recommended abbreviations for street thoroughfares.

Kentucky – Effective July 15, 1998, residential private switch telephone service providers must make sure that their system provides an updated telephone number and physical location for each 9-1-1 call and provide the service providers with the location information.

Louisiana – Automatic location identification (ALI) must be capable of being transmitted to the station level in every PBX installed after January 1, 2005.

Maine – Any privately owned or leased telephone system shall provide the same level of enhanced 9-1-1 services that others receive, including: automatic number identification (ANI) signaling; station identification data; and updates to enhanced 9-1-1 databases.

Maryland – A Bill signed into law in May of 2015 requires any organization operating a multi-line telephone system to ensure that it is properly connected to the network in such a way that 9-1-1 can be dialed directly, without requiring any other number or set of numbers.

Massachusetts – As of July 1, 2009, any new or substantially renovated multi-line telephone systems (MLTS) such as Centrex, PBX and hybrid telephone systems, must provide the same level of enhanced 911 (E911) service that is provided to others in the Commonwealth. This includes but is not limited to businesses, apartments, townhouses, condominiums, schools, dormitories, hotels, motels, resorts, extended care facilities, or similar entities, facilities or structures.

Michigan – Providers of private switch equipment or services for organizations are required to ensure their system provides ANI and ALI for all outgoing 9-1-1 calls, no later than December 31, 2016. Location identification requirements are outlined.

Minnesota – For every private branch exchange (PBX) system purchased after December 31, 2004, must provide and maintain the system to provide a call back number and emergency response location for every 911 phone call made from private businesses, hotels, residential units, and educational institutions, including schools and colleges.

Mississippi – Service suppliers are required to provide access to the designated public safety answering point (PSAP) when dialing 911 where technically available. Any entity operating a “shared tenant service” is required to provide telephone number location information for each 911 call made from any extension. Also, any cellular telephone operating companies shall have all trunks or service lines contain the word “cellular” in the listing for calls placed to 911.

Nebraska – Although no details of multi-line telephone systems (MLTS) are listed yet, it does propose state wide enhancement of 911 by 2010.

Ohio – Bill introduced April of 2016 requiring direct access to 9-1-1 from a multi-line telephone system.
Pennsylvania. An owner or operator of a multi-line telephone system (MLTS) must ensure that calls to 911 provide automatic location identification (ALI) for each respective emergency response location (ERL) with a minimum of one per building/floor. Bill signed and passed into law in June of 2015.

Texas – Senate Bill 788 was signed into law in May of 2015 requiring direct dial access of 9-1-1 from all multi-line telephone systems. Tarrant County (Texas) As part of computerized 911 service, a service supplier shall furnish for each call the telephone number of the subscriber and the address associated with the number. A business that owns or leases a publicly or privately owned telephone switch used to provide telephone service to facility residents must provide the same level of 911 service that a service supplier is required to provide.

Utah – This bill requires certain multi-line telephone systems (MLTS) to provide various location-related information for 911 calls made from telephones within the system. Address requirements for updating location-related information when a MLTS’s database changes.

Vermont – Privately owned telephone systems shall provide the same level of 911 services as it is to others in the area with automatic number identification (ANI) signaling, station identification data and updates to the data base for enhanced 911.

Virginia – All multi-line telephone system (MLTS) providers must maintain and operate the automatic number identification (ANI) and automatic location identification (ALI) to the local public safety answering point (PSAP) for 911 calls to all MLTS installed after July 1, 2009.

Washington – Automatic location identification (ALI) format for 911 calls must be present in businesses containing 25,000 sq ft, or more than one floor of a building, or businesses in multiple buildings.
Wisconsin A bill proposed that requires Multi-Line Telephone System owners to provide location and callback information to the correct Public Safety Answering Point when a 911 call is placed.

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V1 VoIP Cloud PBX Resellers see Surge in Email Archiving

V1 VoIP cloud based pbx resellers offer email archiving services solutionsV1 VoIP resellers offering cloud PBX telephone services know how important it is to be knowledgeable about all things cloud PBX. Reselling V1 VoIP cloud PBX telephone services is a great way to help these small and mid-sized businesses become much more efficient in their everyday work practices. Many of the questions that potential business customers have are related to the benefits they look forward to receiving when their new cloud PBX services are enabled. They want the bottom line: how will a cloud PBX telephone system make their work life easier, more efficient, and how will it save them money. One of the benefits V1 VoIP resellers are seeing being utilized and asked for is email archiving.

No matter what kind of business it is, email is a necessity. Therefore the ability to keep emails highly organized is becoming a must. Managing and organizing emails is something no one really likes to do as it can be time-consuming and tedious. Email archiving is a feature provided by V1 VoIP cloud PBX resellers, where a company’s emails are placed into a separate storage area where they can be organized, and filed accordingly. And it doesn’t stop there. Businesses can also choose to integrate social media and instant messaging features into their emails, opening up a whole new world of communication possibilities.

With the large volume of emails that companies send and receive on a regular daily basis, email archiving is becoming increasingly important. It is necessary to keep these emails organized not only for pure organizational purposes but also to be sure that they are in compliance with any of the technical, business and/or legal challenges that may arise in the future.

V1 VoIP resellers provide customers with expert customer service and keep their business customers apprised of the latest updates, upgrades, and new features that cloud PBX telephony services and solutions can offer. This is where V1 VoIP resellers see a surge in customers needing these new features for the benefits they provide.

The many benefits that come with upgrading from a current traditional landline system to a new cloud PBX telephone system is well worth the time it takes to talk to a V1 VoIP reseller about what upgrading can do for their business. If you would like a free demo of what V1 VoIP cloud PBX services can dofor your business, contact us today! Our resellers are ready to assist you!

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