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A virtual PBX, also known as hosted PBX, is a cloud-based phone system that offers a hosted service offered to V1 customers and resellers. PBX is an abbreviation for Private Branch Exchange and it distributes the features and capabilities of a PBX telephone system without the hassle of owning and maintaining a PBX equipment. It is mostly used by businesses so they can route external calls through a network of phone lines.
Due to the high cost associated with the installation and maintenance of PBX systems, these were previously only used by bigger companies. Now that V1 VoIP has brought the costs way down, it can be afforded by businesses of all sizes. A hosted PBX is the most affordable alternative phone solution for a business, and it works with any VoIP, SIP compliant IP phone, softphone, or even an analog phone.
A hosted PBX completely replaces the traditional phone system because it is software based, and thus it prevents companies from investing in expensive phone systems for their business operation. In addition, this solution offers easy installation and many additional features. These features include voicemail, conference calling, call auditing, call logs, faxing, automated greetings, and even touch tone menus.
The benefits of installing a hosted PBX include eliminating installation expenses, up-front capital investment, and future operating expenses, which you would normally have to pay when using a traditional phone system. A hosted PBX telephone system is like having a phone system in your office with the exception that the features and functions are running from the servers. This system is self-managed via a web portal and provides the host a variety of features. This helps you save costs of buying your own telephone system and significantly reduces your communications expenses.
Businesses use hosted PBX systems to organize the volume of calls they receive in order to reroute them to the appropriate departments. PBX is a wired switchboard system; its primary function is to route external calls to a series of internal phone lines. This is done by rerouting the caller to someone within the network or to an extension. To use a hosted PBX, you simply need to connect the IP-enabled handsets to your internet connection. Then that’s it; you are now ready to make and receive calls with using your phone service.
Since the PBX is cloud hosted at an alternative location, the customer can significantly reduce his or her initial capital expenditure and is relieved from responsibilities, as the service provider will be the one responsible for the connection of the system, porting of the phones, and other various IT-related functions. Moreover, the service provider will be the one managing the PBX. On the other hand, one main drawback in using a hosted PBX is the lack of ownership of a PBX system. Since the switch is owned and managed by the telecommunications company, the customer is dependent on whether the PBX runs successfully or fails.
With V1 VoIP cloud hosted PBX, companies no longer need to invest in physical phone systems. Everything is remotely maintained by a third-party communications company. This solution dramatically lowers the cost of a virtual PBX system thereby enabling small businesses and freelancers or contractors to adopt the advanced technology of larger companies.
If you would like more information about V1 VoIP’s cloud hosted PBX capabilities and what it can do for your reseller business customers, contact V1 VoIP today.