Tag Archives: cloud based voip

V1 Explains: What is Cloud Hosted PBX VoIP

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A virtual PBX, also known as hosted PBX, is a cloud-based phone system that offers a hosted service offered to V1 customers and resellers. PBX is an abbreviation for Private Branch Exchange and it distributes the features and capabilities of a PBX telephone system without the hassle of owning and maintaining a PBX equipment. It is mostly used by businesses so they can route external calls through a network of phone lines.

Due to the high cost associated with the installation and maintenance of PBX systems, these were previously only used by bigger companies. Now that V1 VoIP has brought the costs way down, it can be afforded by businesses of all sizes. A hosted PBX is the most affordable alternative phone solution for a business, and it works with any VoIP, SIP compliant IP phone, softphone, or even an analog phone.

A hosted PBX completely replaces the traditional phone system because it is software based, and thus it prevents companies from investing in expensive phone systems for their business operation. In addition, this solution offers easy installation and many additional features. These features include voicemail, conference calling, call auditing, call logs, faxing, automated greetings, and even touch tone menus.

The benefits of installing a hosted PBX include eliminating installation expenses, up-front capital investment, and future operating expenses, which you would normally have to pay when using a traditional phone system. A hosted PBX telephone system is like having a phone system in your office with the exception that the features and functions are running from the servers. This system is self-managed via a web portal and provides the host a variety of features. This helps you save costs of buying your own telephone system and significantly reduces your communications expenses.

Businesses use hosted PBX systems to organize the volume of calls they receive in order to reroute them to the appropriate departments. PBX is a wired switchboard system; its primary function is to route external calls to a series of internal phone lines. This is done by rerouting the caller to someone within the network or to an extension. To use a hosted PBX, you simply need to connect the IP-enabled handsets to your internet connection. Then that’s it; you are now ready to make and receive calls with using your phone service.

Since the PBX is cloud hosted at an alternative location, the customer can significantly reduce his or her initial capital expenditure and is relieved from responsibilities, as the service provider will be the one responsible for the connection of the system, porting of the phones, and other various IT-related functions. Moreover, the service provider will be the one managing the PBX. On the other hand, one main drawback in using a hosted PBX is the lack of ownership of a PBX system. Since the switch is owned and managed by the telecommunications company, the customer is dependent on whether the PBX runs successfully or fails.

With V1 VoIP cloud hosted PBX, companies no longer need to invest in physical phone systems. Everything is remotely maintained by a third-party communications company. This solution dramatically lowers the cost of a virtual PBX system thereby enabling small businesses and freelancers or contractors to adopt the advanced technology of larger companies.

If you would like more information about V1 VoIP’s cloud hosted PBX capabilities and what it can do for your reseller business customers, contact V1 VoIP today.

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V1 VoIP Resellers Take Business to the Cloud

VoIP technology has now become affordable for any business owner including small and medium sized companies, and because of this, they desire to upgrade and expand their communication systems. These business owners are turning to V1 VoIP resellers when it comes to their choices for the latest cloud based options. These cloud communications options include facets of VoIP technology, SIP trunking services and cloud hosted PBX. Moving to the cloud means V1 VoIP resellers are helping them reach and achieve their business goals.

V1 VoIP resellers report that business owners are very curious as to how cloud based VoIP services can help their business and this is one of the bigger road blocks in their decision to update their communication system. The longer they wait, the longer it will be until they can take advantage of all the benefits cloud based communications can offer them.

But some are getting wise. V1 VoIP resellers are seeing more and more business owners signing up for cloud based VoIP services. They like that cloud based services mean that they save money. They like the ability to create a unified communication system. They like how storing information offsite frees up storage space. They like how the cloud gives their business and their employees the ability to create a mobile workforce.

At V1 VoIP we offer the latest in cloud based VoIP technology for small and medium sized businesses. We show our resellers how to adapt cloud services to business to suit their particular needs and goals while saving them money at the same time. If you are interested in adding cloud based services to your portfolio of VoIP services, contact V1 VoIP today. We believe that your success is our success and your success could lay in the cloud!

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V1 VoIP Guide to Reselling Cloud-Based Call Center

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There are many benefits to be had when a call center is cloud-based, including the ability for employees to work from their home. This means a business can be more selective in who they choose to hire, which should equate to customers receiving better customer service. V1 VoIP resellers are taking advantage of reselling private label cloud based VoIP solutions to businesses for their call centers. Here V1 explains several other key benefits resellers will want to relay to their potentail cloud-based call center customers.

When a call center is cloud-based, both employees and managers as well as anyone else who needs access to the information held in the cloud-based call center is able to access this information with ease. Instead of a call center taking place in one or multiple physical locations, lots of companies are now choosing to move their call centers to the cloud.
A reseller of V1 VoIP’s cloud-based services means that the call center is going to allow a company to run much more efficiently due to its increased speed of operation.

Benefits of having a cloud-based call center with VoIP services include greater flexibility, more mobility and a much better chance for an increase in scalability.

1. True Call Volume
With cloud-based call center services, a business can now see their true call volume. Many companies don’t realize how many incoming calls they actually have due to all the busy signals. If all of the call center lines are busy at the same time, customers will get a busy signal instead of getting through making it impossible for a company to know how many of their customers actually never got through.

2. Peak Hours
Using a cloud-based call center means being able to see the busiest times the business is receiving telephone calls. This allows the manager to make an appropriate schedule, saving on staffing costs.

3. Visibility
Managers are not only able to see how productive their employees are being, they’re given access to tools that can help with training and performance development if needed.

If you have call center clients that should be moving to the cloud, contact V1 VoIP today to learn more about how cloud-based VoIP services can benefit call center businesses.

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V1 VoIP Resellers Uprade Bussiness with Cloud Services

One by one small and medium-sized business owners are beginning to understand the importance of upgrading their current landline based business communication system. V1 VoIP resellers offering cloud phone services are seeing the rewards as these business owners are choosing to ditch the landline and instead choose the high-tech VoIP services that can help them run their business more efficiently.

Did you know that only 3 out of every 5 business owners have currently made the decision to upgrade their landline based business communication systems? For V1 VoIP resellers, it means there is still a huge market of businesses that still need to upgrade to high-tech VoIP services.

SMB communications upgrade is long overdue, and now that these businesses can afford the costs of upgrading their business communication system there is no reason for them to not do so. Upgrading a business’ communication platform to one that can now utilize VoIP technology allows any business owner the ability to create a unified communication system.

Business owners know the more efficiently they run their business, the more profit they should expect to make. Today’s business world is extremely competitive truly and that makes it essential for every business owner to make their business as efficiently run as possible.

V1 VoIP cloud bsaed technology provides a business owner access to a large number of feature-rich communication services that support efficiency. Small and medium-sized businesses the previously couldn’t afford to keep up with their competition are now able to use these updated communication services to compete head to head and go for the win.

V1 VoIP cloud phone service resellers can also expect to earn the recurring revenue that so many business owners are looking for these days. Simply put, reselling a cloud phone service is a great way for anyone who’s interested in reselling communication technologies – like VoIP, cloud communications, PBX and SIP trunking – to earn the recurring revenue they’re looking for in today’s competitive world of business.

Contact us now for more information about you can start reselling cloud phone services in as little as a few weeks.

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