Tag Archives: cloud PBX

Switch Your Business to V1 VoIP Enhanced PBX

V1 VoIP has launched a new enhanced cloud based PBX for our resellers to offer businesses. From state-of-the-art features to incredible flexibility, here are a lit of reasons to make reselling our enhanced PBX to your clients easy.

1. Your clients will save money.
It all comes down to the bottom line with your customers and our enhanced PBX will save them money. Not only will it eliminate the cost of your voice circuits by getting rid of the dedicated PRI and analog lines, you can also get more value out of your data circuits by using it for both voice and data. V1 VoIP PBX providers offer unlimited domestic phone calls for a flat cost as well as International phone calls costing less. A Hosted PBX provides the sophisticated communications capabilities before only available to large enterprises. It signals to customers that your client is progressive and well-managed.

And your customers will see the savings on their monthly bill. V1 VoIP’s enhanced PBX solution has one bill for all services. All of your old phone bills for monthly service, vendor field visits, and maintenance contract renewals go away. Plus since there is no PBX equipment, there are no PBX electricity costs or IT costs for the upkeep and administration of a PBX.

2. Easy to control and manage PBX.
V1 VoIP offers a wider choice of SIP phones to work with our enhanced PBX services. Phones can easily be added or removed from service for easy flexibility. Our enhanced PBX is nearly infinitely scalable, growing one user at a time.

3. Features, features, features.
The easiest way to sell your clients on our enhanced PBX is all the features we offer them with it. Mobile users can make and receive phone calls through the system, so employees can be reached anywhere and anytime using only one telephone number. And speaking of a mobile workforce, our PBX support softphones that turn a computer, laptop or tablet into a business telephone.

The V1 VoIP enhanced PBX can be set up in a matter of days, compared to 30-60 days for a premise PBX. The combination of savings, flexibility, and increased features make V1 VoIP enhanced PBX an offering you must have. Not only can you keep your existing phone numbers when you move over to the new service, but your phone number(s) can be in any area code in the country with a Hosted PBX. Contact us now for more information.

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V1 VoIP Explains Difference Between Business VoIP and Cloud PBX?

V1 VoIP explains the difference between business voip and cloud pbx

Exactly what is the cloud? How does it differ from business VoIP and which will better serve your clients. No need to fear! V1 VoIP will break it all down for you!

Business VoIP is the latest technology that offers business enterprises an efficient telecommunication system at a relatively low cost. Conventional phone systems use circuits switched by PBX equipment and phone lines connected to the Public Switched Telephone Network (PSTN). VoIP, on the other hand, transmits voice over the company’s existing data network. The system converts the signal digitally and sends it by voice data packets through an Internet Protocol (IP). The fact is VoIP can also access the PSTN, allowing calls to reach conventional land lines.

Many useful features that are either costly or absent with traditional PBX systems are just standard with VoIP. These features include advanced call forwarding and electronic messaging, auto-attendant, three-way conferencing, Advanced Call Distribution (ACD), call routing etc. If your VoIP clients are a medium to large companies, or even a small and expanding one, they should seriously consider using a VoIP system for theirbusiness.

Cloud PBX is merely a phone service which is provided through the internet, and it is the phone service provider who is responsible for the maintenance of the client’s cloud PBX system. Cloud communications are Internet-based voice and data communications where telecommunications applications, switching and storage are hosted by a third-party outside your business premises.

Cloud PBX has all the features of a conventional telephone system including Caller ID, Voicemail and call routing. A benefit of Cloud PBX is scalability. It is enough if you initially buy the base system and add extensions and features as your business grows. With normal telephone systems it is necessary to pay more or install additional wiring to add another phone line, but this is not the case with a Cloud PBX system.

In view of the fact that Cloud PBX operates through the internet, you can have a telephone connected to the Cloud PBX without geographic limitations. Regardless whether you stay in the office or move around, if you have a Cloud PBX phone service you will not miss your calls. You can automatically have the Cloud PBX system call your mobile phone.

There are different versions or services available with the Cloud PBX system – Public Cloud PBX, Private Cloud PBX, and Hybrid Cloud PBX. Each of these Cloud PBX systems uses VoIP- technology, and offers a host of benefits. A cloud PBX phone system also allows users to get connected to VoIP handsets.

VoIP and basic Cloud PBX technology have been around for a few years, but the technology is still advancing making PBX systems increasingly popular. V1 VoIP offers both business VoIP and Cloud PBX to our resellers. To find out more about both of these offerings and which of them would be best for your clients, please contact V1 now so we can show you how beset to meet your clients’ needs!

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V1 VoIP Cloud Hosted PBX Feature List

V1 VoIP offers cloud hosted PBX VoIP along with a full suite of PBX features to private label resellers for businesses. Cloud hosted PBX offers dozens of features that are attractive to businesses of all types and sizes. V1 VoIP resellers update us regularly with the features their customers love >and also request.

Here are some of the features that V1 VoIP cloud hosted PBX offers:

Incoming Privacy Screening Force callers with “no caller ID” or “blocked caller ID” to enter a number that will be presented as their caller ID.

Find Me ( Digital Assistant) Setup a personal assistant to “find you” at up to five(5) Locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension Callers are asked to “announce themselves”, and are offered the option between locations to try the next location, or to leave a message.

Call Queue Call queues are used to route calls in a first-in-first-out manner to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD, where the callers hear an announcement that says something like “thank you for calling, all available agents are busy, you are Nth caller. Estimated wait time is N minutes. Please hold for the next available agent, or press N to leave a message”. When the call is ready to be routed, the ACD handles the routing rules.

Call Hold Place calls on hold, and play music or a commercial on hold.

Attended Transfer Transfer a call to an extension, group, or phone number AFTER announcing the party being transferred.

Unattended Transfer (Blind Transfer) Transfer a call to another extension, group, or phone number WITHOUT announcing the party being transferred.

Call Forwarding Forward calls via the Portal, or via your device or SoftPhone. Calls may be forwarded to any extension or phone number. Device or SoftPhone forwarding functionality may vary by manufacturer.

No Answer Call Forwarding Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.

Busy Call Forwarding Automatically forwards your calls to an extension, group, phone number when your phone is busy.

Do-not-disturb (DND) A device or SoftPhone feature that simulates a phone being off-hook, sending calls received directly into voicemail. Other routing options are also available.

Automatic Call Distribution (ACD) Used to route calls in a call center environment to the appropriate agents, based on factors such as time availability, behavior, and priority levels.

Call routing based on business hours, after hours & holiday hours Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation.

Speed Dial A device or SoftPhone feature that automates the dialing of a pre-determined phone number.

Company Wide Directory A list of contacts and phone numbers that are uploaded via the Portal, and are made available on an IP phone or SoftPhone. Forward your calls Locally or Remotely via Phone or Web Call forwarding is easy to setup and manage.

Caller ID Blocking Disable Caller-id for all outbound calls made from your PBX.

Office Intercom Dial another user’s extension, activating their phone speaker to make an announcement

Conference Bridge Multiple on-site and outside callers can simultaneously participate in password protected conference calls. Callers can be assigned talk-listen or listen only access.

Custom Music On Hold Music provided by Customer, and uploaded through the Customer Portal

Call Detail Records Real-time call logging is available via the portal. From, to, call duration, date and time, and call type (International, On-Net, etc). In addition, frequently called numbers can ‘tagged’ with text descriptions for legibility.

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Unified Cloud Based Hosted Communications by V1 VoIP

advantages of the cost saving unified cloud based communications solutions of V1 VoIP Hosted VoIP

There is no such thing as two businesses which run exactly alike. This is why V1 VoIP offers resellers the flexibility of calling plans and features to meet the needs of each company and its employees.

Resellers are making the switch to V1 VoIP’s Hosted services because businesses see the advantages of combining cost-saving, cloud-based telephony with the efficiency of unified communications. With V1 VoIP’s cloud based hosted VoIP solutions, voice mail, web services, video, instant messaging and presence, fax and phone services are combined into one powerful solution.

The following are some of the benefits of V1 VoIP’s cloud based hosted unified communications:

1. V1 VoIP will save you money! Since cost savings are the first thing prospective customers ask us, let us break down how many ways V1 VoIP’s cloud based hosted solutions will make your phone bill less each month:
* With V1 VoIP hosted VoIP, you can forget the cost of leasing, buying and maintaining a PBX or Key System. We take care of it for you
* By taking business to the cloud, you will reduce the cost of telecom and IT support
* Move, add and change employees quickly using a simple web-based portal.
* Think you’ll have to pay extra when switching broadband services or providers. Nope, there’s no cost.
* Save time and money when integrating and training your employees with a one-stop solution.

2. There’s no shortage of features that will increase productivity and collaboration with your employees.
* Take advantage of superior calling features like Find Me/Follow Me so you never miss a call, and Fixed Mobile Convergence to seamlessly move calls between mobile and office phones.
* Connect whenever, wherever with affordable communication and collaboration features to work across devices and locations.
* Improve voice mail communications with voice mail-to-email and voice email-to-text transcription. It makes out of office communications a breeze.
* Client applications to enable services on any device from your desktop PC to your iOS or Android device.
* Video Calling and Instant Desktop Sharing to improve collaboration.

3. Flexibility! V1 VoIP’s hosted VoIP solutions allow you to customize to your needs.
* Choose which calling plans you want and use different billing options for any type of business.
* Decide between options of affordable long distance plans.
* Mix and match Hosted Voice & Hosted Unified Communication feature sets based on individual employee needs.
* Use your own broadband or choose from Broadvox DSL, T1 and Ethernet services.
* Choose from a large selection of phones and network equipment.
* Installation and training services, tailored to the needs of your employees.

Still have questions or want to get started today? Contact a member of the V1 VoIP team today to learn more and get started!

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