Tag Archives: common voip terms

V1 VoIP Introduction to Common Acronyms

If you read the V1 VoIP blog regularly, then you are familiar with the acronyms we use frequently when speaking about the services and solutions we provide. But if you are new to the VoIP industry, a new member of our reseller program, or just someone interested in the technology, then you will want to familiarize yourself with some of the more popularly used acronyms.

The first time I heard the SIP used in conversation, I assumed it meant small increments, as in sipped something. Nope, it’s meaning has a purpose and is one of our more popular services. The following abbreviations are the bread and butter of the VoIP industry. Whether you are making your introduction to VoIP or just looking to familiarize yourself with some of the ones you know–or just pretend to–here are some of the ones you should!

Let’s start with the most important one before we go to alphabetical…
VoIP: Voice over Internet Protocol. VoIP is a family of technologies, methodologies, communication protocols, and transmission techniques for the delivery of voice communications and multimedia sessions over Internet Protocol networks, such as the Internet. In layman’s terms, it means you are using the Internet for phone service.

ATA: Analog Telephone adapter A device that coverts analog voice signals to digital signals which can then be transmitted over the Internet.

BYOD: Bring Your Own Device Some VoIP providers allow a person to supply their own equipment or ATA.

CDR: Call Record Detail. Details about a specific call that includes duration, origination, destination, and billable information, as well as other pertinent information.

CSR: Customer Service Record. A document required for all phone numbers that will show information that is tied to that number including services, billing activity, associated address and service orders.

DID: Direct Inward Dialing. DID refers to a phone number that a customer subscribes to. A service that allows an enterprise to allocate individual phone numbers to each person within its PBX system.

IVR: Interactive Voice Response. An integrated software information system that speaks to callers and uses menus and voice responses. By using touch-tone keypad entries to interact with the software, you get voice responses with real time data.

LNP: Local Number Portability. It is the ability of a telephone customer to retain their phone number if they switch to another telephone provider.

PBX: Private branch Exchange. In terms of our services: For customers using OnSIP, we create a hosted PBX with our software, while those using our PSTN service must have their own hardware for a PBX.

POTS: Plain Old Telephone Service. POTS Plain Old Telephone System The familiar single phone line, single phone number system that has been in existence for many years.

PSTN: Public Switched Telephone Network. As one of our services, PSTN Gateway is a solution for those who implement, own, and manage their own PBX. Everything is on a pay-as-you-go basis, and includes inbound, outbound, and toll-free inbound calling.

SIP: Session Initiation Protocol. SIP is a signaling protocol for Internet conferencing, telephony, and instant messaging. It is a request-response protocol, dealing with requests from clients and responses from servers. initiating an interactive user session.

WAN: Wide Area Network. This refers to telecommunication networks that cover a large area, linking across regional or national boundaries. It is most effective for business and government entities that communicate with employees and customers from various locations.

There is no such thing as a dumb question. If you see a term and you don’t know what it means, please ask us! We are happy to explain what all these letters mean and how they can help you.

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