Tag Archives: hosted pbx business

The Hottest V1 VoIP Enhanced PBX Features

V1 VoIP offers new enhanced PBX with a suite of features our private label resellers offer businesses these are the hottest cloud PBX features

V1 VoIP has launched a new, enhanced PBX suite of services to our private label resellers. Our resellers say their business customers are signing up fast thanks to the cloud PBX features. These features include saving their clients money, offering a more streamlined way to do business, allowing for a fully mobile workforce, all which give them the ability to hire more employees.

Here are some of the features that V1 VoIP enhanced PBX offers:

Find Me
Setup a personal assistant to “find you” at up to five Locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension Callers are asked to “announce themselves”, and are offered the option between locations to try the next location, or to leave a message.

Conference Bridge
Multiple on-site and outside callers can simultaneously participate in password protected conference calls. Callers can be assigned talk-listen or listen only access.

No Answer Call Forwarding
Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.

Call Queue: Call queues route calls in a first-in-first-out manner to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD, where the callers hear a welcome message such as “thank you for calling, all available agents are busy, you are Xth caller. Estimated wait time is X minutes. Please hold for the next available agent, or press N to leave a message”. When the call is ready to be routed, the ACD handles the routing rules.

Do-not-disturb (DND)
A device or SoftPhone feature that simulates a phone being off-hook, sending calls received directly into voicemail, which can helps during off hours like weekends or holidays.

Custom Music On Hold Music
So much more than just music, this feature allows a customer to provide messages about promotions, direct callers to their website, and give information they might be looking for all while they wait, which can be easily uploaded through our VoIP Portal.

Our enhanced PBX is not limited to these features, it also includes call routing, call detail records, automatic call distribution, call forwarding and so many more. Contact V1 VoIP now to get a full list of our enhanced PBX features and start reselling it so you can make money.

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V1 VoIP Cloud Hosted PBX System Myths

V1 VoIP explains the myths about switching to cloud hosted PBX system

Abandoning your current communication system and replacing it with an entirely new one is a very bold step to take. However, the benefits of switching to the V1 VoIP cloud hosted PBX systems far outweigh your concerns because most of the issues you’ve heard of that give you concern are actually NOT TRUE. Here are a few of the myths regarding cloud hosted PBX systems that V1 VoIP is happy to myth bust up!

1. Hosted PBX Systems are Really Expensive
At the end of the day everything comes down to cost and this is probably what’s keeping you from switching to hosted PBX. But V1 VoIP cloud hosted PBX systems are actually affordable and provide business owners with considerable savings. Regular PBX systems have to be continuously maintained, which increases the overall maintenance cost column, so switching over to cloud hosted PBX systems is actually the more long term inexpensive choice.

2. The Voice Quality is Disappointing
Fast broadband internet have allowed voice calls over the internet to flow smooth as silk. In addition to the impeccable quality of internet, it has also ended up being cheaper for small and medium sized businesses. If businesses are still experiencing a degradation of voice quality, a simple increase to the overall speed is all that’s needed to better the call quality.

3. Our System Can Be Breached
To remove the cloud of misconceptions; cloud security has turned out to be virtually unbreachable thanks to its improved security standards and protocols. In fact, premise based solutions are more susceptible to virtual threats since they are often unmanaged, and since not everyone keeps an eye on them 24 hours a day, these systems can easily be breached.

4. My Business is too Small for Cloud Hosted PBX
Small and medium sized businesses are putting their communications system on the cloud because it affords them tremendous flexibility and efficiency. Cloud hosted PBX solutions are provided to small and medium sized businesses because they do not have sufficient amounts of capital to build their own custom based machines. This is because improved levels of communications and cost savings will allow the business to grow overtime and the amount of flexibility packaged in to cloud hosted PBX systems means that the system will grow according to the size of the business.

We hope this had made you more comfortable in your decision to switch to a V1 VoIP cloud hosted PBX system. If you have any other questions regarding ease of use, flexibility or cost, please contact a member of the V1 VoIP PBX team.

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V1 VoIP Hosted PBX Small Business Features

It doesn’t matter how small your business is, it can benefit from a V1 VoIP Hosted PBX system. With features that any business needs for functionality and streamlining, a small business can get a leg up on their competition and larger counterparts by utilizing V1 VoIP Hosted PBX attributes.

Call Management Features
V1 VoIP hosted PBX management call features will allow your staff to be more flexible and be in control of every call flow. Features include conferencing; find me feature where your office phone number goes where you go; Do Not Disturb feature; Remote Office where your office extension can be relocated to any location with a broadband connection.

Quality, Clarity and Reliability
V1 VoIP excels in the telecommunications industry delivering the very best quality, clarity and reliable business telephone systems. It starts with the infrastructure, symmetrical high speed internet services, approved installation of data cabling and the right routers connected to UPS systems which all make a reliable Hosted PBX network.

Choose Your Phones
The freedom we offer you in terms of choice is refreshing as you are not locked into one manufacturer’s products, you can choose a host of brands for VoIP SIP phones like Cisco, Linksys, Yealink and Grandstream. This allows a business to customize the look and feel of their office environment. The choice is yours, pick the one which suits your requirements.

Toll Free 800 Numbers
Does your business trade nationally or do you have multiple offices/branches? Then having only one main number across the United States is a must. With our advanced inbound call routing options we can streamline calls to your company from simply IVR/Auto Attendant to complex routing based on post codes entered by caller – V1 VoIP does it all.

Inbound Routing Features
Inbound call routing features that will link your business regardless of where your staff are located, make it more efficient and ensure that every call is routed in a professional way. Key features include Call Queues and Ring Groups, to make sure that every call is directed to the right place; Multi Site to create a single dial plan across multiple sites; Voicemail to Email for both general company and individual staff members; and Automatically Divert for after-hours calls being directed to a phone of your choice.

Contact V1 VoIP today to learn more about what a V1 VoIP hosted PBX system can do for your business!

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Most Requested V1 VoIP Hosted PBX Features

V1 VoIP offers cloud hosted PBX with a suite of features our private label resellers offer businesses these are the most requested features

Private label V1 VoIP resellers say that businesses are loving our cloud hosted PBX because of the suite of features it provides. From making their companies more streamlined to offering ways to save money so they can hire more employees, cloud hosted PBX offers dozens of features for businesses in all genres.

Here are some of the features that V1 VoIP cloud hosted PBX offers:

Automatic Call Distribution (ACD): Used to route calls in a call center environment to the appropriate agents, based on factors such as time availability, behavior, and priority levels.

Call Queue: Call queues route calls in a first-in-first-out manner to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD, where the callers hear a welcome message such as “thank you for calling, all available agents are busy, you are Xth caller. Estimated wait time is X minutes. Please hold for the next available agent, or press N to leave a message”. When the call is ready to be routed, the ACD handles the routing rules.

Call Forwarding: Forward calls via the Portal, or via your device or SoftPhone. Calls may be forwarded to any extension or phone number. Device or SoftPhone forwarding functionality may vary by manufacturer.

Find Me ( Digital Assistant) Setup a personal assistant to “find you” at up to five(5) Locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension Callers are asked to “announce themselves”, and are offered the option between locations to try the next location, or to leave a message.

No Answer Call Forwarding Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.

Call routing based on business hours, after hours & holiday hours Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation.

Do-not-disturb (DND) A device or SoftPhone feature that simulates a phone being off-hook, sending calls received directly into voicemail. Other routing options are also available.

Conference Bridge Multiple on-site and outside callers can simultaneously participate in password protected conference calls. Callers can be assigned talk-listen or listen only access.

Custom Music On Hold Music provided by Customer, and uploaded through the Customer Portal

Call Detail Records Real-time call logging is available via the portal. From, to, call duration, date and time, and call type (International, On-Net, etc). In addition, frequently called numbers can ‘tagged’ with text descriptions for legibility.

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