Tag Archives: pbx reseller

Ways Your PBX Service Could Be Better

In the last 10 years, V1 VoIP resellers are seeing their small and medium size business customers continue to switch to Hosted PBX service. Like most new technology, when this service was first offered some of the kinks needed to be ironed out. If you have a customer on an older PBX service, here is our list of a few ways to make their service better.

Inadequate or Mis-Programmed Router
If there is one component in the business VoIP installation process that creates problems, it’s the router. Many older routers will not support VoIP, while others that claim to do so do a piss poor job of it. Don’t forget, when routers are installed make sure it’s by someone with knowledge about VoIP so it’s done correctly.

Inadequate Internet Connection For Bandwidth
In order to have proper PBX service you must have a data circuit that meets certain criteria. Take a peak usage time and measure latency, packet loss and jitter.

Poor QoS
Quality of Service (QoS) is the prioritization of voice over data on a given circuit. QoS throttles back the data speed to allocate the proper bandwidth to voice so that quality is not impacted. QoS can be provided by the data circuit carrier or done through a V1 VoIP gateway.

Poor SIP Telephones
The vast majority of SIP telephones are of business quality, but a substandard one will make your PBX service seem awful. Make sure your customer has the proper SIP phones to make calls. Also don’t forget the data cable to run to every location where you wish to have a phone.

Outdaated Ethernet Switches
Local area network and Ethernet switch problems are rare. However older and out of date Ethernet switches that have been daisy-chained together will need to replaced.

V1 VoIP walks resellers through all the things they need to successfully deploy a virtual PBX for their customers, but the after sales support to ensure smooth installation and reliable service. Contact V1 VoIP today to learn more.

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V1 VoIP Answers Can I Keep My Old Phone System With SIP

So a few years ago you invested in a PBX phone system and now you want to upgrade to SIP Trunking. What you want to ask is do you have to give up that phone system you sunk all that money into for a new one? No! V1 VoIP can make it work without tossing it by utilization analog lines.

In order to keep that PBX system going, a gateway is needed to convert the SIP signal coming in from the Internet into an analog line, providing enhanced communication services via a broadband connection to the Internet. The gateway is placed in-between your ISP (internet service provider) and your PBX.

There are even a few advantages to keeping your current PBX system and adding SIP Trunks to them. For starters you will save money two different ways: you won’t have to train employees on a new system and you won’t have to put any more money into your phone system. You will save time and money When you’re not using the phones, it manages your available bandwidth to use for your regular data applications when your employees aren’t using the phones.

Plus there are so many benefits to using V1 VoIP SIP Trunks to replace your analog lines. One of the best benefits of installing SIP Trunks is that you will be fully prepared for the future as it points to the ultimate end of analog circuits altogether and the rise of VoIP. You will be able to choose a local phone number anywhere from North America while maintaining a high business level of voice quality. Plus if you do decide to migrate to a hosted or premise phone system, you will be able to do so with ease and effortlessly provision new lines as needed.

Whether you eventually choose a premise based VoIP system, a hosted system or send your employees remote, you will be able to use your SIP trunks without interruption or upgrades. Contact V1 VoIP today or sign up now for more information about SIP Trunks and how they can work with your business phones system.

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Why V1 VoIP SIP Phone Service Beats On-Premise PBX

Managing You can argue the pros and cons of both services. But there’s a solid amount of unique advantages a hosted service holds over an on-premise solution.

V1 VoIP resellers are seeing a rise in SIP phone services from their customers. One thing they stress to these businesses is that managing a hosted SIP phone service and managing an on-premise PBX will lead to two different experiences and thusly a decision about which way to go. V1 VoIP definitely sees more benefits to using a hosted service and here are a few ways our resellers relay it’s superiority.

1. V1 VoIP’s SIP service allows you to partake of Bring Your Own Device (BYOD) and use any SIP phone on the market you choose. A hosted phone system makes it easier to provision phones, and you can purchase phones that optimize your network’s potential. Plus you’ll get to choose the phones that are the right fit for your office, not pre-selected options that don’t take your own needs into account. If you want to change the phone at a later date, you simply change the phones not the service. An on-premise PBX may require purchasing a specific kind of phone so if a change of phone systems is ever needed, the phones might not even work with the new service.

2. First and foremost you want your phone service to actually work. V1 VoIP SIP phone services have almost 100% uptime and provide failover to mobile phones for just in case situations. Should something happen with an on-premise PBX, the results can sometimes be disastrous. If something gets seriously disrupted, your phone service could be down until a new server is purchased and installed. Your company would make zero phone calls in this timeframe. No bueno.

3. V1 VoIP SIP services are outfitted with our proprietary VoIP Portal. The VoIP Portal allows you to make instant changes to users, phones, and features across your phone system, giving you immediate access and full control over everything. Conversely, an on-premise PBX does not run on VoIP Portal. They rely on Asterisk and other interfaces requiring on-site employee to oversee it, an investment of labor and time. And then there’s the maintenance issues, don’t get us started…

4. On-premise PBXes require on site hardware. The “hosted” in hosted VoIP references the off-site servers that power your SIP phone system. SIP phone service hosts these servers, and performs technical maintenance on them. You don’t have to worry about outages or hardware failures that occur with the equipment. Server malfunctions are dealt with by in-house engineers employed by the hosted VoIP company. Whereas an on-premise PBX is your total responsibility. If a server breaks down for hardware reasons, or crashes indefinitely, it is your job to figure out what’s wrong and rectify it immediately. This could lead to hours – or even days – without phone service.

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V1 VoIP’s PBX 101 Guide

Business phone communication services are vital in establishing a direct communication with clients, but many phone services are expensive to install, maintain and utilize. This is where V1 VoIP PBX services for businesses comes in. PBX phone services utilize the Internet in order to make and receive phone calls. This way, no actual phone line are necessary, reducing the need to pay for and maintain a traditional phone service. When it comes to a PBX phones, there are four basic options, such as the traditional PBX, a hosted/virtual PBX, IP PBX and a hosted/virtual IP PBX. Knowing the difference between these systems and what it is able to offer a business and how the company benefits from the system. But let’s start at the beginning

What is a PBX
PBX stands for Private Branch Exchange. It is a private telephone network inside a business which enables employees to directly call one another, without needing to integrate a traditional phone service line. PBX phone systems share an external number, allowing for outside phone calls, in order to connect with clients and potential customers.

Hosted/Virtual PBX
A hosted PBX system utilizes VoIP to completely avoid using a traditional phone line and instead use an Internet connection to make and receive phone calls. Hosted PBX allows for further savings, regardless of what the size of the company is. A strong Internet connection is vital for hosted PBX, but it cuts operating costs by no longer needing to spend on maintaining copper phone lines.

Premise IP PBX
An IP PBX runs off of a data network and allows the business to transmit both video and audio signals over the data network. The IP PBX service generally comes through provided software. The service is inexpensive and allows a business to integrate unlimited extensions, unlimited voicemail boxes and even utilize cell phone services.

Business is all about improving productivity and increasing the bottom line. Regardless of what is sold and what services are provided, locating different methods for improving sales and cutting costs internally is very important. V1 VoIP can help your customers save on money when you resell our PBX services and solutions. Contact us today to learn more or sign up now .

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