Tag Archives: pbx solutions

Ways Your PBX Service Could Be Better

In the last 10 years, V1 VoIP resellers are seeing their small and medium size business customers continue to switch to Hosted PBX service. Like most new technology, when this service was first offered some of the kinks needed to be ironed out. If you have a customer on an older PBX service, here is our list of a few ways to make their service better.

Inadequate or Mis-Programmed Router
If there is one component in the business VoIP installation process that creates problems, it’s the router. Many older routers will not support VoIP, while others that claim to do so do a piss poor job of it. Don’t forget, when routers are installed make sure it’s by someone with knowledge about VoIP so it’s done correctly.

Inadequate Internet Connection For Bandwidth
In order to have proper PBX service you must have a data circuit that meets certain criteria. Take a peak usage time and measure latency, packet loss and jitter.

Poor QoS
Quality of Service (QoS) is the prioritization of voice over data on a given circuit. QoS throttles back the data speed to allocate the proper bandwidth to voice so that quality is not impacted. QoS can be provided by the data circuit carrier or done through a V1 VoIP gateway.

Poor SIP Telephones
The vast majority of SIP telephones are of business quality, but a substandard one will make your PBX service seem awful. Make sure your customer has the proper SIP phones to make calls. Also don’t forget the data cable to run to every location where you wish to have a phone.

Outdaated Ethernet Switches
Local area network and Ethernet switch problems are rare. However older and out of date Ethernet switches that have been daisy-chained together will need to replaced.

V1 VoIP walks resellers through all the things they need to successfully deploy a virtual PBX for their customers, but the after sales support to ensure smooth installation and reliable service. Contact V1 VoIP today to learn more.

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V1 VoIP’s PBX 101 Guide

Business phone communication services are vital in establishing a direct communication with clients, but many phone services are expensive to install, maintain and utilize. This is where V1 VoIP PBX services for businesses comes in. PBX phone services utilize the Internet in order to make and receive phone calls. This way, no actual phone line are necessary, reducing the need to pay for and maintain a traditional phone service. When it comes to a PBX phones, there are four basic options, such as the traditional PBX, a hosted/virtual PBX, IP PBX and a hosted/virtual IP PBX. Knowing the difference between these systems and what it is able to offer a business and how the company benefits from the system. But let’s start at the beginning

What is a PBX
PBX stands for Private Branch Exchange. It is a private telephone network inside a business which enables employees to directly call one another, without needing to integrate a traditional phone service line. PBX phone systems share an external number, allowing for outside phone calls, in order to connect with clients and potential customers.

Hosted/Virtual PBX
A hosted PBX system utilizes VoIP to completely avoid using a traditional phone line and instead use an Internet connection to make and receive phone calls. Hosted PBX allows for further savings, regardless of what the size of the company is. A strong Internet connection is vital for hosted PBX, but it cuts operating costs by no longer needing to spend on maintaining copper phone lines.

Premise IP PBX
An IP PBX runs off of a data network and allows the business to transmit both video and audio signals over the data network. The IP PBX service generally comes through provided software. The service is inexpensive and allows a business to integrate unlimited extensions, unlimited voicemail boxes and even utilize cell phone services.

Business is all about improving productivity and increasing the bottom line. Regardless of what is sold and what services are provided, locating different methods for improving sales and cutting costs internally is very important. V1 VoIP can help your customers save on money when you resell our PBX services and solutions. Contact us today to learn more or sign up now .

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