Tag Archives: port phone number

When to Port Your Current Business Phone Number

If you’re an established company with brand recognition, high visibility, substantial inbound calls, and a large customer base, porting your existing phone number is a necessity. Porting will keep disruptions to your daily operations at a minimum. For these businesses, V1 VoIP explains why porting a business number is essential.

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If you port your existing number, you won’t have to change any marketing, website information, signage, or anything else that has that phone number printed on it. Replacing all these mentions of an old number takes money, manpower, and time.

Brand Consistency
Customers who are used to your current phone number might get confused by a new one. This is especially true if your current number is a distinctive number that you’ve used for years. If your store has used “555-FTL-DOGS” for the past eighteen years, that number has become a part of your identity. New phone numbers can accidentally make customers think you’re a different business, or somehow unaffiliated with your brand, even if you update your business caller ID name. By porting your current number over to your new phone system, you’re ensuring that your customers won’t mistake your business for a copycat or someone else.

Keep Competitive
Want to keep your competitor’s paws off your business, don’t let them obtain your phone number from you! If you decide to let your current phone number expire instead of porting it, the number will go back into a pool of phone numbers available to the public. From there, anybody can purchase the number, including your competitors. Customers who call the number and speak with your competitor will likely assume that you’ve either gone out of business or merged with another company. In any case, your competitor will have the ear of a lead that’s supposed to be yours.

It’s worthy to note that the wait time to port over your existing phone number can take up to several weeks. If your port gets delayed or held up, you’ll end up getting charged by your previous provider for service until the port has completed. However, many providers offer temporary phone numbers and call forwarding from your old number while the port is ongoing to help with the transition.

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Your Guide to Local Number Portability

V1 VoIP guide to local number portability FAQ for LNPWhen starting your new VoIP business with V1, one of the first things you need is a phone number for a it. And one of the first steps you will take in your transition to new service is moving–also known as porting–your phone number from your current provider. Number porting is not as difficult as you may believe and with the V1 VoIP guide to local number porting (LNP), we can help you make sure that your porting process goes quickly and smoothly.

Q: What is Local Number Portability?
LNP is the process of transferring a phone number from one service provider to another whether it is a landline, wireless or IP. You can even port toll free numbers with V1 VoIP! In the the Telecommunications Act of 1996, the Government mandated this ability to allow consumers to keep their phone numbers if they switched telephone providers and remain in the same geographic area. However, the Federal Communications Commission website lists a few situations where porting a number may not be possible. These include:

1) If you are moving to a new geographic area. This would not allow you to keep the same area code.
2) If you are using a rural wireline service provider, as some of these providers may obtain exemptions from the LNP mandate from state authorities.

Q: What’s the standard LNP process?
To begin the porting process, contact V1 VoIP provide us with each of the 10-digit phone number you wish to have us port. We usually require a copy of your most recent phone bill (dated within the last 30 days), so have that ready. A phone bill provides us the proof that you or your business owns the phone numbers that you want to port. Make sure the bill clearly lists:

The customer or business name
The billing / service address
The phone number(s) to be ported

Don’t have a bill? That’s not a problem! You can request a Customer Service Record (CSR) from the provider you are porting the number away from. The FCC also mandates that all telephone service providers must supply a CSR upon request by the customer. This document will list all of the above information. Once all of the paperwork is in, you just have to wait for the LNP process to complete!

Q: What’s the LNP pricing look like?
V1 VoIP charges a nominal one-time fee for porting your number(s) to ourdatabase, and we are one of the lowest around. This fee covers any paperwork that is involved in the local number portability process, as well as our time for retrieving your numbers from your current provider. For larger blocks of ported numbers, we also offer a discount.

Q: How Long Does the LNP Process Last?
Porting a local phone number typically takes 2 to 4 weeks, while porting a toll-free number can take 6 to 10 business days.

Do you have more questions about LNP, the process and provisions? Or are you ready to being porting numbers yourself? Contact V1 VoIP today and start the LNP process now!

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