Tag Archives: predictive dialer benefits

Main Features of V1 VoIP Predictive Dialer

One of the most popular products V1 offers call centers is our predictive dialer. A predictive VoIP dialer is an automated phone dialer that connects only live answers to agents. The dialer makes calls on multiple lines and either skips answering machines or leaves a message. When a live person is detected, the software hands the call to the agent, then helpfully pops up an information window with information about the person.

Predictive VoIP dialers are popular with call centers because they cut down on time agents waste trying to get a live person on the phone. As a result, agents deal more directly with actual humans and therefore are able to increase their sales by making their time more productive.

The V1 VoIP predictive dialer is extremely popular mainly because of it’s ease of use. The V1 VoIP predictive dialer can be downloaded and setup in less than 30 minutes, so agents aren’t wasting time going through manuals and learning how to make it work to their advantage.

But that’s not the only advantage the V1 VoIP predictive dialer offers! Check out these awesome features:

1. No new hardware! The V1 VoIP predictive dialer uses your company’s existing PBX system.
2. Scalability: Our predictive dialer can handle thousands of simultaneous calls on a single, ordinary computer
3. Agent Dashboard: a unified agent desktop software for call control and quick CRM access
4. Predictive Dialing Mode: In this operational mode, agents are connected only when a live person answers, while voice messages are left if an answering machine picks up. Predictive dialing mode also skips busy lines, now answer lines or disconnected phone lines to ensure maximum productivity from agents.
5. Mobility: an agent can now work from anywhere as long as there is internet connection
6. Call reports: campaign stats and agent activities
7. Monitoring and management
8. Software integration: with any Window based software like SQL database and SugarCRM, Salesforce.com

Don’t wait any longer to take advantage of these amazing features and benefits. Achieve maximum productivity from your sales agents today by contacting V1 VoIP to get our predictive dialer.

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Hidden Advatages of Predictive Dialers in Call Centers

hidden-advantages-benefits-v1-voip-predictive-dialer-for-call-center-traffic-features

In order to have a successful call center there’s really only one word that will achieve it: volume. This is where the predictive or auto dialer comes in. The predictive dialer is the main ingredient to making lots, and we mean massive amounts of calls among customer service and call centers. But did you know that predictive dialers provide additional advantages which are often overlooked? Here are a few V1 VoIP would like you to know about

An average increase of at least 50% in talk time (and consequently, an increase in sales). According to this blog post by Promero, the predictive dialer doubles the call center agent’s sales power by the system’s prediction of when the agent will finish his or her current phone call, and dialing the next customer.

Overall call center productivity
Thanks to the predictive dialer system’s prediction algorithms, scheduling, callbacks and agent-matching capabilities, a call center ends up reaching out to more customers and generating more sales per day.

Good Leads
In addition to the automation of recycling voicemails and busy numbers which ensure high conversions of call leads, predictive dialers help in keeping leads hot since call leads require quick calling in order to leverage the leads and keep them fresh. The predictive dialer does just that.

Real-time call statistics
This valuable data or real-time visibility lets call centers know in real-time how their agents are performing, the call volume handled at any given time, and each call’s duration, among other important variables.

Compliance
The predictive dialer ensures call centers and their call campaigns comply with regulations, which means call center owners needn’t worry about the risk of paying huge fines for not complying.

Sales Agent Confidence
Predictive dialers tend to boost a call agents’ mood as the auto dialer offers a diversified blend of inbound and outbound calls throughout the day. This helps to take the edge off the daily routine. Additionally, the auto-dialers help agents become more successful, taking a big part in calling customers at the right timing, and setting the overall pace and flow of calls.

V1 VoIP offers highly competitive rate decks of dialer termination and short duration for call centers. Add all these hidden benefits to your call center by contact V1 VoIP to get more information on our dialer.

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