Tag Archives: predictive dialer features

Main Features of V1 VoIP Predictive Dialer

One of the most popular products V1 offers call centers is our predictive dialer. A predictive VoIP dialer is an automated phone dialer that connects only live answers to agents. The dialer makes calls on multiple lines and either skips answering machines or leaves a message. When a live person is detected, the software hands the call to the agent, then helpfully pops up an information window with information about the person.

Predictive VoIP dialers are popular with call centers because they cut down on time agents waste trying to get a live person on the phone. As a result, agents deal more directly with actual humans and therefore are able to increase their sales by making their time more productive.

The V1 VoIP predictive dialer is extremely popular mainly because of it’s ease of use. The V1 VoIP predictive dialer can be downloaded and setup in less than 30 minutes, so agents aren’t wasting time going through manuals and learning how to make it work to their advantage.

But that’s not the only advantage the V1 VoIP predictive dialer offers! Check out these awesome features:

1. No new hardware! The V1 VoIP predictive dialer uses your company’s existing PBX system.
2. Scalability: Our predictive dialer can handle thousands of simultaneous calls on a single, ordinary computer
3. Agent Dashboard: a unified agent desktop software for call control and quick CRM access
4. Predictive Dialing Mode: In this operational mode, agents are connected only when a live person answers, while voice messages are left if an answering machine picks up. Predictive dialing mode also skips busy lines, now answer lines or disconnected phone lines to ensure maximum productivity from agents.
5. Mobility: an agent can now work from anywhere as long as there is internet connection
6. Call reports: campaign stats and agent activities
7. Monitoring and management
8. Software integration: with any Window based software like SQL database and SugarCRM, Salesforce.com

Don’t wait any longer to take advantage of these amazing features and benefits. Achieve maximum productivity from your sales agents today by contacting V1 VoIP to get our predictive dialer.

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Hidden Advatages of Predictive Dialers in Call Centers


In order to have a successful call center there’s really only one word that will achieve it: volume. This is where the predictive or auto dialer comes in. The predictive dialer is the main ingredient to making lots, and we mean massive amounts of calls among customer service and call centers. But did you know that predictive dialers provide additional advantages which are often overlooked? Here are a few V1 VoIP would like you to know about

An average increase of at least 50% in talk time (and consequently, an increase in sales). According to this blog post by Promero, the predictive dialer doubles the call center agent’s sales power by the system’s prediction of when the agent will finish his or her current phone call, and dialing the next customer.

Overall call center productivity
Thanks to the predictive dialer system’s prediction algorithms, scheduling, callbacks and agent-matching capabilities, a call center ends up reaching out to more customers and generating more sales per day.

Good Leads
In addition to the automation of recycling voicemails and busy numbers which ensure high conversions of call leads, predictive dialers help in keeping leads hot since call leads require quick calling in order to leverage the leads and keep them fresh. The predictive dialer does just that.

Real-time call statistics
This valuable data or real-time visibility lets call centers know in real-time how their agents are performing, the call volume handled at any given time, and each call’s duration, among other important variables.

The predictive dialer ensures call centers and their call campaigns comply with regulations, which means call center owners needn’t worry about the risk of paying huge fines for not complying.

Sales Agent Confidence
Predictive dialers tend to boost a call agents’ mood as the auto dialer offers a diversified blend of inbound and outbound calls throughout the day. This helps to take the edge off the daily routine. Additionally, the auto-dialers help agents become more successful, taking a big part in calling customers at the right timing, and setting the overall pace and flow of calls.

V1 VoIP offers highly competitive rate decks of dialer termination and short duration for call centers. Add all these hidden benefits to your call center by contact V1 VoIP to get more information on our dialer.

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V1 VoIP Explains Predictive Dialer for Call Centers

For VoIP resellers targeting their efforts to call centers, you learn that these clients have specific needs for their business. If you are looking to increase your bottom line with your call center customers, then you need to ask about V1 VoIP’s predictive dialer.

V1 VoIP’s predictive dialer is a must-have for call centers as it is scalable, flexible and most importantly, affordable. It requires no new expensive telecom hardware or even telephone lines, as calls are made via VoIP technology through the Internet by your computer. The only hardware requirement is your computer and a USB headset that allows you or your agent to talk to a live person through a computer.

What is a predictive dialer? A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, as well as screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.

V1 VoIP offers a predictive dialer with features call center customers are asking for. Not merely limited to automatic dialing, the V1 VoIP predictive dialer also includes skipping busy signals, no-answers as well as disconnected lines, optionally leaving a voice message on answering machines. By doing this, call centers and their agents are never on a call until a live person answers.

Predictive dialing was initially invented to eliminate wasted time in telephone work. For instance, for every 100 calls a person dialed, they would get a live person to answer about 30% of the time. Now factor into that the amount of time an agent would spend 1) manually dialing the number, 2) listening to the phone ring while they wait, and 3) dealing with voice mails and answering machines. A predictive dialer filters out the unnecessary time by sifting through unproductive calls, leaving only the ones for agents to focus on.

If you would like more information on our predictive dialer and what it can do for your business, please contact a V1 VoIP representative today and never waste your sales time again!

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