Tag Archives: sales tips

10 VoIP Reseller Phone Sales Tips You Need

There are hundreds of strategies for how to sell over the phone. Here are the five of the best tips from V1 VoIP that you can implement today in closing your VoIP reseller customer.

1. Smile
When you smile, not only will smiling make you sound friendlier, it can also make the person on the other end of the line smile as well. It’s much harder to say no when you’re smiling! Changing your voice to sound happier will actually make you feel that way.

2. Visualize the other person
When you make dozens of phone calls every day, it can be easy to forget that you’re talking to a real person. It’s much easier to empathize with someone when we see them in front of us. Look up a picture of your prospect and keep it in front of you during the call. This will help loosen up any stiffness in your script and keep your tone conversational.

3. Match the other person’s pace
People talk at different speeds, depending on their mood and the situation. The best way to set your pace is to listen to the other person and try to match their tempo. At the beginning of your call, ask questions and engage in small talk to get a sense of how they talk.

4. Listen actively
It can be difficult to convey that you are actively listening to someone on the phone. You don’t have eye contact, and the other person can’t see if you’re paying attention or nodding. Despite the lack of visual cues, you can still show the other person that you are engaged in the call.

5. Say thank you
Regardless of how the call goes, always thank the other person for their time. Starting and ending your conversation in a polite manner will leave a good impression after the call is over. You want to present a professional image of yourself and your company, even if the call doesn’t result in a sale.

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V1 VoIP PBX Reseller Sales Tips

V1 VoIP offers sales tips to hosted PBX resellers

At V1 VoIP, we think of our reseller success as our own success. To help our resellers to succeed, V1 VoIP provides sales tips for them to aid the sales process. Here are a few reseller sales tips for our hosted PBX resellers:

1. Be Knowledgeable
First things first, assure you customers that you know what you are talking about. Many business owners do not know much about hosted PBX so it’s important to let them know that you know everything there is to know about PBX services and solutions. This helps assure them that you will meet their needs, both currently and in the future.

2. Save them Money
Businesses will make decisions based on how it affects their bottom line. Consider their financial situation and provide a solution so they can see you identify with their business communication wants and needs and want to help them. Add to this all the extras you can offer them, and then show them how they can use their new competitive advantage to stay on top.

3. Find an Install Date
Many business owners will want a set time for installation, more so that they can become acquainted with their new high-tech system. Find what the best day and time would be to start using the new high-tech telephony services they need to help their business run much more efficiently.

4. Provide Payment Support
By this we don’t mean the technical side. A prospective customer’s phone bill will change drastically with a hosted PBX system. Although some businesses may have no problem when it comes to paying the prices you’ve established for signing up and receiving PBX telephone services, other businesses may require you to work with them when it comes to financing.

These are only a few suggestions V1 VoIP provides hosted PBX resellers when it comes to approaching prospective customers. Contact V1 VoIP today to find out more about our sales approaches and take a free demo of our hosted PBX services.

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V1 VoIP Resellers Communicate Sales Tips Advice

V1 VoIP reseller sales tips advice for communication with customers

If you’re currently reselling VoIP services, then you know how important it is to provide your customers with the absolute best customer service and support possible. There are simply too many choices nowadays when it comes to doing business, which means that people are more likely to find someone else to give their business to if they’re not completely satisfied. If you’re not able to give your customers everything they want and/or need then they’ll simply look for another VoIP reseller to give their business to. This is why it’s essential for you to make sure that you’re doing everything in your power to give your current customers everything they need for their success.

V1 VoIP tells our resellers that the best way for your customers to understand the services you are offering them is to communicate the features and benefits of them. Communication is the key to the reseller/customer relationship. It’s important to remember that while resellers are well versed in the ins and outs of VoIP technology, their business customers might need it explained more thoroughly and in layman’s terms.

For some prospective customers, it’s necessary to go above and beyond what people are expecting from you. Not everyone has the same definition when it comes to providing excellent customer service. V1 VoIP prides our resellers to understand the common communication mistakes that are often made with customers.

Make a Good First Impression
It should go without saying that you cannot take back the first impression you have on a prospective customer, so make sure it counts.

Make Them Feel Valued
A business that switches to VoIP services might be something simple to you, but it’s a huge thing to them. Make sure they know that you value them as customers, that their faith in you to provide them with worthy services and solutions means something to you. Then ongoing, let them know from time to time how much you appreciate having them as a customer.

Address Their Needs
No two businesses are alike and neither or any two clients. Address each client’s needs individually so they know they will be met. Maybe it’s long distance calls, maybe it’s hosted PBX, maybe it’s just a little hand holding. Let a customer know you see them as an individual entity with specific needs that can be serviced.

Stay in Touch
You made the sale, don’t disappear! Communication shouldn’t end there. Follow up often with clients and make sure that their needs have not changed, and if so, be there ready to meet new ones. Whether it’s a phone call or a quick email, stay in touch!

V1 VoIP can help you communicate better with your customers, both prospective and long time ones. Contact V1 VoIP today for more reseller sales tips and advice to increase your numbers with your customers.

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