Managing You can argue the pros and cons of both services. But there’s a solid amount of unique advantages a hosted service holds over an on-premise solution.
V1 VoIP resellers are seeing a rise in SIP phone services from their customers. One thing they stress to these businesses is that managing a hosted SIP phone service and managing an on-premise PBX will lead to two different experiences and thusly a decision about which way to go. V1 VoIP definitely sees more benefits to using a hosted service and here are a few ways our resellers relay it’s superiority.
1. V1 VoIP’s SIP service allows you to partake of Bring Your Own Device (BYOD) and use any SIP phone on the market you choose. A hosted phone system makes it easier to provision phones, and you can purchase phones that optimize your network’s potential. Plus you’ll get to choose the phones that are the right fit for your office, not pre-selected options that don’t take your own needs into account. If you want to change the phone at a later date, you simply change the phones not the service. An on-premise PBX may require purchasing a specific kind of phone so if a change of phone systems is ever needed, the phones might not even work with the new service.
2. First and foremost you want your phone service to actually work. V1 VoIP SIP phone services have almost 100% uptime and provide failover to mobile phones for just in case situations. Should something happen with an on-premise PBX, the results can sometimes be disastrous. If something gets seriously disrupted, your phone service could be down until a new server is purchased and installed. Your company would make zero phone calls in this timeframe. No bueno.
3. V1 VoIP SIP services are outfitted with our proprietary VoIP Portal. The VoIP Portal allows you to make instant changes to users, phones, and features across your phone system, giving you immediate access and full control over everything. Conversely, an on-premise PBX does not run on VoIP Portal. They rely on Asterisk and other interfaces requiring on-site employee to oversee it, an investment of labor and time. And then there’s the maintenance issues, don’t get us started…
4. On-premise PBXes require on site hardware. The “hosted” in hosted VoIP references the off-site servers that power your SIP phone system. SIP phone service hosts these servers, and performs technical maintenance on them. You don’t have to worry about outages or hardware failures that occur with the equipment. Server malfunctions are dealt with by in-house engineers employed by the hosted VoIP company. Whereas an on-premise PBX is your total responsibility. If a server breaks down for hardware reasons, or crashes indefinitely, it is your job to figure out what’s wrong and rectify it immediately. This could lead to hours – or even days – without phone service.