By using an VoIP-based Internet calling network, V1 VoIP helps call centers save money and work more efficiently. At V1 VoIP, we offer call centers the features and benefits they need to succeed and handle many calls simultaneously. This is what makes V1 VoIP and call centers a happy marriage.
Non-VoIP phone systems often see difficulty with the high call frequency and low call duration commonly associated with call centers. However, VoIP offers lower bandwidth usage and provides many features you would think are designed with call centers in mind. With resourceful call management tools, call recording options (think of the voice that says ‘this call may be recorded’), and more powerful calling features, VoIP is a powerful asset for any call center.
V1 VoIP is proud to work with some amazing call centers. Here are the features that they love from us:
1. Cloud Hosted PBX
Along with being expensive to purchase and the time necessary for a business to be down to install, traditional PBX phone management system requires almost constant maintenance, which wastes both time and money. By using V1 VoIP’s cloud hosted PBX systems call centers eliminate the need for on-site hardware and the phone maintenance that comes with it. For a low monthly rate, call centers can simply connect to an off-site PBX located at V1 VoIP. From there, all of the hard work and skilled labor is done by us, letting call centers focus on actually taking and making calls instead of tinkering with the phone system all day.
2. Range of Toll Free Calling Options
Having a toll-free number gives a business a national presence and allows customers to contact them globally for free. A toll-free number serves as a catch-all for connecting users to a calling center. Toll-free numbers are offered at a much lower rate with V1 VoIP. V1 also has the ability to block certain toll-free numbers coming from unwanted sources, with the effects taking place immediately.
3. Virtual Numbers
V1 VoIP offers virtual phone numbers, which forward calls made to a custom phone number directly to a calling center. V1’s virtual numbers in the same area code as a target demographic give the impression that there is a call center in that region. The custom area codes for these numbers function as if they originated from that region, including the associated low rate of local calling for both parties.
4. Higher Quality, Lower Rates
When calls are sent in a digital format they are compressed more densely than traditional analog phone signals. They also require a far smaller infrastructure than the miles of telephone wires stretching across the country, which lowers the required costs for making calls. This allows for a call to be much higher in quality, meaning no more ‘can you hear me now?’ Higher audio quality means that customers will never have to hear a garbled message again, which boosts relations further.
If you are interested in obtaining V1 VoIP’s services for call centers, contact a member of our call center team now to answer any questions you may have.