Tag Archives: unified communications

Awesome Unified Communications Features You Will Love

Unified Communications, commonly refereed to as UC, arethe integration of real-time communication services. These include instant messaging, voice, video, data sharing and call control with non-real-time communication services such as voicemail, e-mail, mobile messaging and fax. It’s a set of products and capabilities that provides a consistent unified user interface and user experience across multiple devices and media types.

What’s really amazing about adding V1 VoIP UC to your customers is that they will see their benefits immediately. Here are some of the ways V1 VoIP UC features will improve a business owners life:

1. Consolidated Inbox
Oh the crowded inbox, say goodbye to it! By unifying your communications into a single digital format, you’re able to consolidate and share information based on people, subjects, topics and events without regard for media type.

2. Fax Sharing with Ease
Faxing has gotten a makeover! With UC, faxes are just data. When you receive a fax and need to share it, simply forward it on just like you would forward an email. Less paper less mess!

3. Voice to Text
Need to read your voice mail? No problem, voice to text transcription is another great benefit made possible with V1 VoIP unified communications features.

4. Bring Your Own Device
Businesses are adopting a Bring Your Own Device (BYOD) policy. This creates integration hassles for IT as they have to figure out ways to handle both data and mobile voice into their communications infrastructure.

5. Integration with Big Systems
UC allows you easily integrate between customer relationship management (CRM), enterprise resource planning (ERP) and other applications like Salesforce and SAP. Similar integrations can be done with supply chain management (SCM) and other data management and reporting applications.

With V1 VoIP Unified Communications features once you start using them, you will wonder how you ever did business without them. Contact V1 VoIP today or sign up now to learn more about our Unified Communications features for resellers and businesses.

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Moving Phone Services and Systems When You Move Offices

Many companies see moving offices as an opportunity to upgrade or completely change their phone systems and communications operations. But whether you bring your current system or upgrade to new services depends on a few factors. Here V1 VoIP explains so you can make the move correctly:

Time for an Upgrade

1. Your PBX system is getting older.
If your IP PBX is several years old, it may be time to talk to V1 VoIP about hosted solutions. Out of date TDM systems have reached a dead end in technological development and will soon see shortages in qualified technicians and replacement parts.

2. New Office, New Features
Why not upgrade your services as you upgrade your company offices? V1 VoIP cloud unified communication services include group conferencing, video conferencing, call recording, HD audio, and visibility into coworkers’ availability, so you only transfer callers to people who can take the call.

3.You Can’t Afford Downtime
An on-premise phone system provides no bridging presence between your old and new address. While your move is in process, your business phone number must be temporarily forwarded to a specific phone by your current voice provider or you can’t be reached in real time. But if you switch to V1 VoIP cloud services your phone lines can remain active throughout the moving process.

Keep Your Current System

1. Your PBX is Still New
Inversely, if your PBX system is new, there’s no reason not to take it with you.

2. Complex Customized Configurations
Keep the on-premise phone system if it has the three C’s: complex customized configurations for your business. If you have unique features tailored to your processes then changing your daily operations can be highly disruptive for employees, especially those who spend significant portions of their days on the phone.

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V1 VoIP Explains: Three Types of Cloud Computing Options

V1 VoIP explains three types of cloud computing options for resellers

Cloud-based VoIP options have recently been made more affordable to small and medium sized businesses, which means they are looking into all of their available choices when it comes to using new VoIP telephone technology. V1 VoIP makes sure that our VoIP resellers remain up to date with everything there is to know about the VoIP services and solutions we offer, ensuring they are poised to offer business customers what they need. When it comes to cloud computing, V1 offers three different cloud computing platforms.

Here V1 VoIP explains a brief overview on three different cloud-computing options for our resellers to offer businesses:

Software as a Service (SaaS): SaaS is a form of cloud computing that is able to send a solo application through a browser in order to reach its intended customers. Many types of HR departments often use this form of cloud computing. It is popular because it is easy use of and offers a variety of desktop applications available. SaaS is widely accepted to have been introduced to the business world by the Salesforce Customer Relationship Management (CRM) product. As one of the earliest entrants it is not surprising that CRM is the most popular SaaS application area, however e-mail, financial management, customer service and expense management have also gotten good uptake via SaaS.

Platform as a Service (PaaS): PaaS is a variation on SaaS because this platform allows a business to create their own applications. When communicating with their customers, these applications can be utilized. PaaS is especially useful in any situation where multiple developers will be working on a development project or where other external parties need to interact with the development process.

Utility Computing (UC): Many businesses are starting to use UC platforms more commonly as the many features that come along with utility computing become more necessary in day to day business.

To get started offering cloud-based computing options to your customers, contact a member of the V1 VoIP team today.

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V1 VoIP Helps Businesses Improve Their Customer Service

small businesses using V1 VoIP services will improve customer service relations

V1 VoIP is always finding ways our sales agents can sell their customers on VoIP and the services that this technology offers. Here V1 VoIP will discuss how small and medium size businesses can benefit from better customer service by signing up for VoIP services.

V1 VoIP resellers know that Unified Communications solutions have now been cited as important tools to help small to medium businesses achieve greater levels of customer service. On average, customers of mid-market companies have said they would pay a 20 percent maximum premium for exceptional service. In contrast, larger companies could only charge a maximum premium of 15 percent, according to the “2011 Report on the Impact of UC on SMB Customer Service,” conducted by Webtorials. Additionally, 58 percent of the respondents prefer to do business with an SMB versus only 16 percent who prefer to do business with larger enterprises.

VoIP solutions were cited as important tools to help SMBs achieve greater levels of customer service that would allow them to charge a premium rate. In fact, 80 percent of respondents indicated they were already leveraging VoIP to improve contact center capabilities while reducing operating costs or had plans to integrate the solution within the next 12 months. UC, which combines voice, email and chat communications, is already being used or soon will be used by 64 percent of those surveyed.

Users of VOIP- and UC-based contact centers surveyed achieved significant productivity gains and cost reduction, with more than half (52 percent) saving 20 percent or more and almost as many (46 percent) reporting productivity gains in excess of 10 percent. Smaller budgets and limited skill sets associated with SMBs made them primary candidates to benefit from the greater ROI (return on investment) of cloud-based VOIP and UC services, as opposed to installing and maintaining expensive, complex IT solutions.

With the UC and VOIP capabilities now readily available to SMBs, the playing field has been leveled. Investments in this technology can yield tremendous dividends because consumers will pay more for enhanced customer service. Smaller businesses can enjoy greater benefits in a shorter time frame through the acquisition of improved customer service tools, particularly when delivered through the cloud.

Advanced business communications features, such as UC and presence, have traditionally been cost prohibitive for the majority of SMBs, placing them at a distinct disadvantage against larger competitors. But with VoIP on their side, SMBs can work smarter, faster and more effectively than larger competitors, and garner a premium for doing so. For growth-oriented companies, investing in a VOIP and UC solution to empower improved customer service provides an accelerated ROI opportunity.

If you are a business VoIP reseller, have this discussion with your potential clients about how making the switch to VoIP and unified communications can help them improve their overall business.

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