Tag Archives: v1 voip explains

Selling Questions to Ask Small Businesses to Switch to VoIP

selling questions for V1 VoIP resellers to ask small businesses when they are making the switch to VoIP

Small businesses have many questions about switching to VoIP services. The following are excellent questions from our reselling partners to determine if a small business is ready to make the switch to VoIP. Asking these questions to your customers  will also help you get to know them, their business, and how you can save them money in their switching to VoIP. Be ready because how you follow up is the difference between making and losing a sale.

1. Are they spending more than $500 per month on local and long-distance charges?
2. Do they have multiple sites with different phone numbers?
3. Are they experiencing call-flow issues (e.g. they are unable to transfer a call to a remote facility)?
4. Do they want one access point for customers (e.g. they want clients to call into their main number and dial ‘1’ for customer service, dial ‘2’ for technical support)?
5. Do they desire improved productivity with e-mail and voice mail (e.g. field workers missing critical e-mail messages while out of the office)?
6. Are they having any network problems, or do they need to upgrade their network? (Ideally, they already should have a T1 data line.)
7. Are they frustrated with their current carrier? (Do they feel like their telco is overcharging them or providing poor service?)
8. When will their current contract expire? (SMBs are more likely to buy VoIP if they have less than one year remaining on their current voice/data contracts.)

There is a lot of potential for V1 VoIP resellers to also sell VoIP hardware, software, and professional and managed services to SMBs.

By understanding the key reasons small businesses buy VoIP solutions and small business’ buying triggers, V1 VoIP resellers can sell bundled VoIP solutions and earn long-term recurring revenue streams.

At V1 VoIP, when our VoIP resellers do well, we do well. Your success is our success. Go out and sell!

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V1 VoIP Explains How to Sign Up New Customers

how to offer v1 voip to your phone company clients

By partnering as a reseller of V1 VoIP, you can begin offering Voip services and solutions to your clients and we will help you grow your VoIP business and offer a full suite of services to your VoIP clients. By saving your clients money you will be making money.

Create a client list
Who are you going to offer VoIP too? Small businesses? Residences? A small family will require a different level of VoIP service than a large company will. Once you know who you’re selling to, you can decide how best to reach this client base, as well as what their needs are likely to be. No matter how many lines, DIDs, or style of client, V1 VoIP will allow you to service your clients.

Know The Industry
VoIP is a world that updates itself with new technology often because the technology is constantly evolving. When customers ask you questions about the services you are offering, it is wise to know the answers. Take some time and familiarize yourself with the products and services that you are reselling from V1 VoIP.

Sign up customers
Get interested clients to sign a contract that lays out how much their service will cost and when payment is due. You may want to create a standard contract that you can use for several customers, only changing the rates and payment dates. V1 VoIP will help you figure out your contract terms.

VoIP might be the way you can make a lot of money by reselling V1 VoIP! To find out more contact a representative of V1 VoIP today!

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Evaluate V1 VoIP for Your Small Business Solution

how to evaluate V1 voip services for your small business solution

VoIP solutions can save your small business money month over month to increase your bottom line. If the reason you haven’t switched to a VoIP solution is because you think it’s too complicated to make the move or even understand the technology, V1 VoIP is here to explain how simple it is and how easy it will make your business communications.

Here are some questions you might be asking about V1 VoIP’s small business solutions:

Is the V1 VoIP Business Solution Scalable?
What does scalable mean? It means you can easily both add and take away VoIP phones without incurring extra costs. V1 VoIP offers a cloud hosted VoIP PBX system, which is an excellent option because it will allow you to do exactly that. With a cloud hosted VoIP PBX system as your business VoIP solution you will be able to cancel and add lines and add and remove VoIP phones easily. While some plans do differ, this is usually a big advantage offered by hosted VoIP. This can be more difficult with a premise based business VoIP system, which may require you to purchases equipment to cope with growth.

How is the Systems QOS?
No matter what VoIP small business solution you are evaluating this is a big one. OK, so you dont’ know what QOS means. It means Quality of service. All business VoIP solutions need to be put to this test. Not all VoIP small business solutions offer the level of service you want to represent your business. When you are picking a solution, you should test the service first. In addition, when you are selecting business VoIP service it is important to confirm with the company that they offer a high business VoIP QOS in your particular area, because some business VoIP providers only specialize in certain regions. Just so you know, V1 VoIP offers service all over the world in more than 70 countries.

Does the VoIP Small Business Solution Have a Sweet Spot?
Many VoIP providers can only support smaller business VoIP operations. They may only be able to handle up to 20 seats per company. Make sure you know what your business VoIP provider is capable of. If they usually only sell 5 seats and you have 150 employees they may not be the right business VoIP solution for you. At V1 VoIP we deal with businesses who are residential, small businesses, medium sized ones, as well as call centers with over 600 seats.

At V1 VoIP we want to make sure you that you have the right knowledge to ask the right questions when it comes to VoIP. If you have more questions about which VoIP solution is right for your small business or would like to find out more about V1 VoIP small business solutions, please contact a member of our team today. We are happy to answer your questions and concerns and let you know how we can help your business grow while saving you money.

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V1 VoIP Explains the ANI and ALI Databases

V1 VoIP explains the difference between the automatic number identification ANI and the automatic location identification ALI databases and their uses in voip emergency phone callsWhen providing phone service to either businesses or residences, customers need to know important information regarding their ability to make emergency telephone calls. V1 VoIP is committed to offering our VoIP providers, resellers and wholesale agents answers to their questions about emergency information. One question asked often is this:

What is the difference between the ALI and ANI databases and how can they effect emergency response?

The Automatic Number Identification (ANI) is the automatic display at the PSAP of the telephone number associated with the line which called 911. Each telephone number and the physical location to which it corresponds are stored in an Automatic Location Identification (ALI) database, managed by the local exchange carrier.

Imagine you are in a ‘Law and Order’ episode. The 911 operator is looking at the screen, sees the adddress of the caller and says “help is on the way.” In that 911 call, the PSAP uses the ANI to retrieve the caller’s physical address from the ALI database. Additionally, the ANI acts as a callback number should the PSAP lose its connection to the distressed caller. Both ANI and ALI are key capabilities of E911 service.

With traditional E911 service, ALI records are stored in regional ALI databases, and are usually administered by the local exchange carrier (LEC). When a phone’s location changes, the regional ALI database must be revised with new location information which can take up to 48 hours to update.

Due to the capabilities of IP phones, it can be difficult to ensure that the regional ALI is up-to-date. Whereas traditional telephone numbers are static, IP phones can be moved easily, forcing the user to notify a network administrator, who in turn must contact the LEC to update the phone’s location in the regional ALI database. Unfortunately, this process takes time to implement, and may be forgotten entirely by the user.

Additionally, IP phones can relocate to regions served by different ALI databases entirely. A VoIP service provider or enterprise would then need agreements with each LEC to update different regional ALI databases as phones move around the country.

Ultimately, it is difficult for regional ALI databases to stay current with nomadic VoIP users, and there is no guarantee that the VoIP caller’s accurate location information will be available in a crisis.

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