Tag Archives: v1 voip explains

V1 VoIP Cloud Hosted PBX VoIP Glossary


V1 VoIP offers cloud hosted PBX services and solutions for resellers. PBX is an abbreviation for Private Branch Exchange, a private telephone network used within an enterprise. Users of PBX share a certain number of outside lines for making telephone calls external to the PBX. Most medium-sized and larger companies use a PBX because it’s much less expensive than connecting an external telephone line to every telephone in the organization. In addition, it’s easier to call someone within a PBX because the number you need to dial is typically just 3 or 4 digits.

If you are new to VoIP PBX, here is a list of terms that V1 VoIP feels you should familiarize yourself with:

Free, open-source software that runs under Linux, Mac OS X, and several variants of Unix on computers powered by x86, PowerPC, and other processor types. Provides PBX capabilities for VoIP and (with appropriate interconnection hardware) digital and analog telephone systems.

Auto attendant
Phone feature that transfers calls to the appropriate destination (an extension, voice mail, or recording, for example) without human intervention, by prompting callers to press buttons on their phone keypads or give voice responses such as “yes” or “no.”
Automatic callback. This term can refer to a PBX feature that lets employees calling from outside the office avoid long-distance charges. The employee places a short call to the PBX, which calls the individual back using an inexpensive (VoIP) calling plan. Confusingly, the term also refers to a feature that sets a phone to make multiple attempts to reach an unavailable number, alerting the caller when a connection is finally made.

Call barging
Phone feature that allows a third party to break into a phone conversation.
Calling rules. Policies, put in place by the administrator, that determine how the PBX handles incoming and outgoing calls. Some systems let the administrator give users control over subsets of calling rules for their own extensions.

DISA (direct inward system access)
Service provided by PBX systems that lets authorized personnel dial into the PBX from external phones, so they can, for example, place calls through the PBX.

Extension lines
The means by which a PBX parcels out the use of a single telco line to two or more phones in an organization. Each phone has its own number, but actually shares the same telco line. Calls between extensions go through the PBX without tying up an external phone line.

“A standardized implementation of Asterisk that gives you a GUI to manage your system” (definition from freepbx.org). FreePBX gives you a fully functional PBX, saving you the extensive configuration work Asterisk requires.

IAX (inter-Asterisk exchange)
VoIP signaling protocol that provides for control and transmission of streaming media over IP networks. It enables connections between Asterisk servers as well as between servers and clients.

IP PBX (Internet Protocol private branch exchange)
A system that, by using the Internet Protocol over Ethernet networks, provides the same functions as, and often extends the capabilities offered by, traditional PBX installations.
IVR (interactive voice response). The part of an auto attendant system that provides voice prompts and information to callers and takes action based on the buttons they press on their phone keypads or their spoken answers.

PBX (private branch exchange)
Equipment, located in-house, that connects telephones within an organization to one another and with the external telephone network maintained by the telephone company. The PBX provides call routing, services (such as call forwarding and voice mail), and reporting. It also allows multiple users to share trunk lines.

All the tasks necessary to provide a user or an organization with telecommunications service; may be automated, so as to function with no assistance from a person.

Ring group
A set of extensions that the PBX rings in the order determined by rules the administrator sets.
SIP (session initiation protocol). A set of IP telephony signaling conventions, mostly used for VoIP, but usable for electronic delivery of any multimedia type.

Trunk lines
The generally high-bandwidth communications links connecting two switching systems, such as the one at the telephone company central office and a PBX or between PBX systems. A trunk line carries many voice and data signals simultaneously.

An IP PBX’s process of merging data from multiple calls into a single set of packets to reduce transmission overhead.

VoIP (Voice over Internet Protocol)
A method of delivering telephone communications over computer networks that exchange information according to transmission rules governing the predominant worldwide network (the Internet).

By checking this box, I agree to V1 VoIP's Terms and Conditions

Selling Questions to Ask Small Businesses to Switch to VoIP

selling questions for V1 VoIP resellers to ask small businesses when they are making the switch to VoIP

Small businesses have many questions about switching to VoIP services. The following are excellent questions from our reselling partners to determine if a small business is ready to make the switch to VoIP. Asking these questions to your customers  will also help you get to know them, their business, and how you can save them money in their switching to VoIP. Be ready because how you follow up is the difference between making and losing a sale.

1. Are they spending more than $500 per month on local and long-distance charges?
2. Do they have multiple sites with different phone numbers?
3. Are they experiencing call-flow issues (e.g. they are unable to transfer a call to a remote facility)?
4. Do they want one access point for customers (e.g. they want clients to call into their main number and dial ‘1’ for customer service, dial ‘2’ for technical support)?
5. Do they desire improved productivity with e-mail and voice mail (e.g. field workers missing critical e-mail messages while out of the office)?
6. Are they having any network problems, or do they need to upgrade their network? (Ideally, they already should have a T1 data line.)
7. Are they frustrated with their current carrier? (Do they feel like their telco is overcharging them or providing poor service?)
8. When will their current contract expire? (SMBs are more likely to buy VoIP if they have less than one year remaining on their current voice/data contracts.)

There is a lot of potential for V1 VoIP resellers to also sell VoIP hardware, software, and professional and managed services to SMBs.

By understanding the key reasons small businesses buy VoIP solutions and small business’ buying triggers, V1 VoIP resellers can sell bundled VoIP solutions and earn long-term recurring revenue streams.

At V1 VoIP, when our VoIP resellers do well, we do well. Your success is our success. Go out and sell!

By checking this box, I agree to V1 VoIP's Terms and Conditions

V1 VoIP Explains How to Sign Up New Customers

how to offer v1 voip to your phone company clients

By partnering as a reseller of V1 VoIP, you can begin offering Voip services and solutions to your clients and we will help you grow your VoIP business and offer a full suite of services to your VoIP clients. By saving your clients money you will be making money.

Create a client list
Who are you going to offer VoIP too? Small businesses? Residences? A small family will require a different level of VoIP service than a large company will. Once you know who you’re selling to, you can decide how best to reach this client base, as well as what their needs are likely to be. No matter how many lines, DIDs, or style of client, V1 VoIP will allow you to service your clients.

Know The Industry
VoIP is a world that updates itself with new technology often because the technology is constantly evolving. When customers ask you questions about the services you are offering, it is wise to know the answers. Take some time and familiarize yourself with the products and services that you are reselling from V1 VoIP.

Sign up customers
Get interested clients to sign a contract that lays out how much their service will cost and when payment is due. You may want to create a standard contract that you can use for several customers, only changing the rates and payment dates. V1 VoIP will help you figure out your contract terms.

VoIP might be the way you can make a lot of money by reselling V1 VoIP! To find out more contact a representative of V1 VoIP today!

By checking this box, I agree to V1 VoIP's Terms and Conditions

Evaluate V1 VoIP for Your Small Business Solution

how to evaluate V1 voip services for your small business solution

VoIP solutions can save your small business money month over month to increase your bottom line. If the reason you haven’t switched to a VoIP solution is because you think it’s too complicated to make the move or even understand the technology, V1 VoIP is here to explain how simple it is and how easy it will make your business communications.

Here are some questions you might be asking about V1 VoIP’s small business solutions:

Is the V1 VoIP Business Solution Scalable?
What does scalable mean? It means you can easily both add and take away VoIP phones without incurring extra costs. V1 VoIP offers a cloud hosted VoIP PBX system, which is an excellent option because it will allow you to do exactly that. With a cloud hosted VoIP PBX system as your business VoIP solution you will be able to cancel and add lines and add and remove VoIP phones easily. While some plans do differ, this is usually a big advantage offered by hosted VoIP. This can be more difficult with a premise based business VoIP system, which may require you to purchases equipment to cope with growth.

How is the Systems QOS?
No matter what VoIP small business solution you are evaluating this is a big one. OK, so you dont’ know what QOS means. It means Quality of service. All business VoIP solutions need to be put to this test. Not all VoIP small business solutions offer the level of service you want to represent your business. When you are picking a solution, you should test the service first. In addition, when you are selecting business VoIP service it is important to confirm with the company that they offer a high business VoIP QOS in your particular area, because some business VoIP providers only specialize in certain regions. Just so you know, V1 VoIP offers service all over the world in more than 70 countries.

Does the VoIP Small Business Solution Have a Sweet Spot?
Many VoIP providers can only support smaller business VoIP operations. They may only be able to handle up to 20 seats per company. Make sure you know what your business VoIP provider is capable of. If they usually only sell 5 seats and you have 150 employees they may not be the right business VoIP solution for you. At V1 VoIP we deal with businesses who are residential, small businesses, medium sized ones, as well as call centers with over 600 seats.

At V1 VoIP we want to make sure you that you have the right knowledge to ask the right questions when it comes to VoIP. If you have more questions about which VoIP solution is right for your small business or would like to find out more about V1 VoIP small business solutions, please contact a member of our team today. We are happy to answer your questions and concerns and let you know how we can help your business grow while saving you money.

By checking this box, I agree to V1 VoIP's Terms and Conditions