Tag Archives: v1 voip explains

Evaluate V1 VoIP for Your Small Business Solution

how to evaluate V1 voip services for your small business solution

VoIP solutions can save your small business money month over month to increase your bottom line. If the reason you haven’t switched to a VoIP solution is because you think it’s too complicated to make the move or even understand the technology, V1 VoIP is here to explain how simple it is and how easy it will make your business communications.

Here are some questions you might be asking about V1 VoIP’s small business solutions:

Is the V1 VoIP Business Solution Scalable?
What does scalable mean? It means you can easily both add and take away VoIP phones without incurring extra costs. V1 VoIP offers a cloud hosted VoIP PBX system, which is an excellent option because it will allow you to do exactly that. With a cloud hosted VoIP PBX system as your business VoIP solution you will be able to cancel and add lines and add and remove VoIP phones easily. While some plans do differ, this is usually a big advantage offered by hosted VoIP. This can be more difficult with a premise based business VoIP system, which may require you to purchases equipment to cope with growth.

How is the Systems QOS?
No matter what VoIP small business solution you are evaluating this is a big one. OK, so you dont’ know what QOS means. It means Quality of service. All business VoIP solutions need to be put to this test. Not all VoIP small business solutions offer the level of service you want to represent your business. When you are picking a solution, you should test the service first. In addition, when you are selecting business VoIP service it is important to confirm with the company that they offer a high business VoIP QOS in your particular area, because some business VoIP providers only specialize in certain regions. Just so you know, V1 VoIP offers service all over the world in more than 70 countries.

Does the VoIP Small Business Solution Have a Sweet Spot?
Many VoIP providers can only support smaller business VoIP operations. They may only be able to handle up to 20 seats per company. Make sure you know what your business VoIP provider is capable of. If they usually only sell 5 seats and you have 150 employees they may not be the right business VoIP solution for you. At V1 VoIP we deal with businesses who are residential, small businesses, medium sized ones, as well as call centers with over 600 seats.

At V1 VoIP we want to make sure you that you have the right knowledge to ask the right questions when it comes to VoIP. If you have more questions about which VoIP solution is right for your small business or would like to find out more about V1 VoIP small business solutions, please contact a member of our team today. We are happy to answer your questions and concerns and let you know how we can help your business grow while saving you money.

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V1 VoIP Explains the ANI and ALI Databases

V1 VoIP explains the difference between the automatic number identification ANI and the automatic location identification ALI databases and their uses in voip emergency phone callsWhen providing phone service to either businesses or residences, customers need to know important information regarding their ability to make emergency telephone calls. V1 VoIP is committed to offering our VoIP providers, resellers and wholesale agents answers to their questions about emergency information. One question asked often is this:

What is the difference between the ALI and ANI databases and how can they effect emergency response?

The Automatic Number Identification (ANI) is the automatic display at the PSAP of the telephone number associated with the line which called 911. Each telephone number and the physical location to which it corresponds are stored in an Automatic Location Identification (ALI) database, managed by the local exchange carrier.

Imagine you are in a ‘Law and Order’ episode. The 911 operator is looking at the screen, sees the adddress of the caller and says “help is on the way.” In that 911 call, the PSAP uses the ANI to retrieve the caller’s physical address from the ALI database. Additionally, the ANI acts as a callback number should the PSAP lose its connection to the distressed caller. Both ANI and ALI are key capabilities of E911 service.

With traditional E911 service, ALI records are stored in regional ALI databases, and are usually administered by the local exchange carrier (LEC). When a phone’s location changes, the regional ALI database must be revised with new location information which can take up to 48 hours to update.

Due to the capabilities of IP phones, it can be difficult to ensure that the regional ALI is up-to-date. Whereas traditional telephone numbers are static, IP phones can be moved easily, forcing the user to notify a network administrator, who in turn must contact the LEC to update the phone’s location in the regional ALI database. Unfortunately, this process takes time to implement, and may be forgotten entirely by the user.

Additionally, IP phones can relocate to regions served by different ALI databases entirely. A VoIP service provider or enterprise would then need agreements with each LEC to update different regional ALI databases as phones move around the country.

Ultimately, it is difficult for regional ALI databases to stay current with nomadic VoIP users, and there is no guarantee that the VoIP caller’s accurate location information will be available in a crisis.

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V1 Explains: Turnkey VoIP Services 101

v1-voip-explains-turnkey-voip-services-solutions-sytems-101You’re not the techie but you know enough to realize that a VoIP will save you significant money without sacrificing any of the features or service quality that you would expect from a more costly enterprise phone system. Because turnkey VoIP technology is still a mystery to so many businesses, V1 VoIP is explaining what turnkey VoIP services and systems are and some information on how this technology works.

Although VoIP technology has been for the most part been available for several decades, the cost of utilizing VoIP services had previously been only affordable to enterprise businesses. But over the past few years VoIP technology costs have lowered substantially, which means that any business owner can now sign up for high-tech VoIP services.

Turnkey VoIP means that the services are ready to go. Think of when you walk into a ‘turnkey’ house. It means you don’t have to do anything to call it home. Turnkey VoIP services are similar in the way that the services are ready to go immediately.

Turnkey VoIP uses the internet instead of a landline, so it no longer uses circuit switching and instead uses packet switching. This enhanced communication has not only greatly improved the overall voice quality of telephone calls, it also offers its users a number of highly beneficial communication features that allow for improved efficiency.

One of the main benefits associated with using VoIP technology is that many calls are now free for VoIP users, which can save a business substantial amounts of money. This includes both internal calls as well as external calls. Because computer applications and technologies can now be connected, business owners who upgrade to VoIP can expect a much more streamlined work environment.

Another benefit VoIP technology offers is conference calling. More popular than ever, when VoIP technology is used there are a number of additional benefits that business owners are going to find extremely helpful during important conference calls.

One feature businesses love and really take advantage is the ability to have a true mobile workforce. Employees can work out of the office, be on the road and be reachable by mobile device. Calls can also be forwarded to mobile devices on the office number which means you will never miss an important business phone call again.

If you still have questions about turnkey VoIP services and how seamlessly they can integrate with your current business communication system, please contact V1 VoIP today. We are happy to answer your questions and talk to you about all the features and benefits of V1 VoIP turnkey VoIP services.

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V1 VoIP’s Guide to the Basics of Call Termination

V1 voip guide to the basics of voip call termination

V1 VoIP offers VoIP resellers termination carrier services and solutions. What are these carrier services? Let us explain.

In order to obtain proper termination of voice calls, a high speed broadband network is required. ‘Proper’ termination is quantified by V1 VoIP as the quality of service parameters such as voice quality, interoperability and latency. As of now, most providers in this domain ensure that these specific areas are taken care of. Consequently, IP telephony services have become highly popular.

V1 VoIP’s termination carrier services are offered at several different levels. At the macro level, these services are offered to corporate users having a vision to operate on a large scale in the IP telephony domain. Resellers make bulk purchase of VoIP minutes from providers and cater to the grass-root demand for the same.

As a general rule of thumb, the VoIP termination facility is available to all areas of the globe. And most of the IP service providers ensure that A-Z termination rates are delivered. A wholesaler or reseller can check out these rates and make specific decisions on choosing particular service providers.

In many instances, the services come with an “individual” and personalized touch. The specific requirements of the clients are taken into account and the optimum solutions are designed taking these factors into consideration. Some facts on the quality parameters pertaining to call termination- service providers need to mention the ACD (average call duration), ASR (average success ratio), and PDD (post duration delay) – after all, the quality would be calculated on the basis of these measurable parameters. Average call duration of 5 to 6 minutes and an average success ratio of 60 per cent is more than adequate in terms of final user satisfaction. Efforts to reduce the post duration delay to 3 to 4 seconds are also essential in satisfying customers.

To get started with VoIP termination carrier services and solutions, contact a V1 VoIP representative today.

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