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United States E911 Requirements by State for PBX and MLTS

V1 VoIP stays on top of 911 regulations changes and continually notifies our United States clients of them as we become aware of them.

Many states are adopting legislation to regulate 9-1-1 service as it applies to Multi Line Telephone Systems (MLTS) or PBXs (Private Branch Exchanges). Some states now require enterprises and/or residential MLTS operators to ensure that when a user calls 9-1-1 on their system, ANI (Automatic Number Identification) and ALI (Automatic Location Identification) are provided to the PSAP (Public Safety Answering Point).

For our V1 VoIP United States clients, the following are general summaries of applicable state legislation and/or regulations, as well as links to the legislation or regulations themselves. These summaries should not be taken as official records of state law, but are instead for informational use only.

Alaska – Municipalities may require MLTS to comply with E911 generally accepted industry standards as defined by the Regulatory Commission of Alaska.

Arkansas – Any person, company, or corporation, public or private, providing exchange telephone service is required to forward the telephone number and street address of any telephone used to place a 9-1-1 call to the PSAP, if the PSAP is E9-1-1 compatible.

California – Proposed legislation would require every telephone exchange service, competitive local exchange carrier, multi-line telephone system (MLTS), PBX, key set system, Centrex, or similar system to provide enhanced 911 (E911) service with automatic routing, ANI, and ALI.

Colorado – MLTS operators who do not provide ANI, ALI, or both must disclose such fact in writing to their end-users and instruct them to provide their telephone number and exact location when calling 9-1-1.

Connecticut – A private company, corporation, or institution may direct its 9-1-1 calls, along with ANI and ALI, to an on-site security answering point proven to dispatch emergency response services just as well or better than a PSAP.

Also, proposes that residential MLTS operators must ensure their systems provide one distinctive ANI and ALI for each residential unit. Business MLTS would be required to deliver an ELIN (emergency location identification number) designating an ERL (emergency response location) that provides at least the building and floor location of the caller. Requirements for ERLs are outlined, as are timelines for implementation of these rules, including specific timelines for IP-based MLTS.
Florida

All PBX systems installed after January 1, 2004 must be able to provide station level ALI.

Illinois – Residential private switch service providers must ensure that their system provides the 9-1-1 caller’s telephone number and physical location to the PSAP. Also requires private business switch operators to ensure that their system provides ANI and ALI for each 9-1-1 call. Requirements for ERLs (emergency response locations) are outlined.

Kentucky – Residential private switch telephone service providers located in E9-1-1 capable areas must provide number and location information for each 9-1-1 call, and must provide service suppliers with location information specific to the apartment number or floor, if applicable.

Louisiana – All PBX systems installed after January 1, 2005 must be capable of providing station-level ALI.

Maine – For residential MLTS, one distinct ANI and ALI for each location must be provided with 9-1-1 calls. Businesses must provide ANI and ALI for all 9-1-1 calls. Specific requirements for ANI and ALI are outlined. If each end user is not provided one distinctive ANI or one distinctive ALI, or both, the MLTS operator is required to provide written instructions which direct each caller to stay on the telephone and provide the PSAP with his or her telephone number and exact location.

Massachusetts – All new or substantially renovated MLTS must route emergency calls to the appropriate PSAP and provide an ANI and ALI for every 911 call.

Michigan – Providers of private switch equipment or services for businesses are required to ensure their system provides ANI and ALI for all 9-1-1 calls, no later than December 31, 2016. Location identification requirements are outlined.

Minnesota – Requires operators of MLTS purchased after December 31, 2004 to ensure that their system provides location information and a callback number for each 9-1-1 call. Residential MTLS should provide one distinctive ANI and one distinctive ALI per residential unit. Location identification requirements for businesses are outlined.

Mississippi – Service providers must provide access to the appropriate PSAP, where available. Anyone operating a shared tenant service is required to provide telephone number location information for each 911 call made from any extension.

Select Mississippi Code of 1972
Select TITLE 19 COUNTIES AND COUNTY OFFICERS
Select CHAPTER 5 HEALTH, SAFETY AND PUBLIC WELFARE
On the right select 19-5-359. Requirement of service suppliers and other parties to provide access to basic or enhanced 911 service; time to comply [Repealed effective July 1, 2010]

Nebraska – Proposes the implementation of state-wide E9-1-1 service by July 1, 2010, but includes no specific requirements for MLTS as of yet.

New Hampshire – PBX operators shall assure that all requests for police, fire, medical, or other emergency services received by the provider or the provider’s operator services shall be transferred to the public safety answering point. Such transfer shall include the calling party’s telephone number in a format recommended for data exchange by the National Emergency Number Association (NENA).

Ohio – A bill based on the NENA model legislation has been drafted, but is not yet introduced.

Pennsylvania – Proposes that MLTS operators be required to ensure their system provides ALI and ANI for each station. Location information would be required to specify floor, room, building, and/or office or cubicle as applicable.

Tennessee – “Shared Tenant Service Providers” (“any basic local exchange service subscriber who shares or resells basic local exchange service”) must ensure that their system provides ANI and up-to-date ALI for every 9-1-1 call.

Texas – Residential MLTS users must receive the same level of 9-1-1 service as non-MLTS residential users in the region, including but not limited to ANI.

The emergency communication district of Tarrant County has its own specific regulations. Businesses using telephone services through a publicly or privately owned telephone switch must be able to provide location and number information for each 9-1-1 call. For businesses, location information must be specified to the floor.

Vermont – Privately owned telephone system operators must provide ANI signaling and station-level ALI data and updates where E9-1-1 is available.

Virginia – All MLTS acquired or installed on or after July 1, 2009 must provide ALI and ANI to the PSAP for each 9-1-1 call unless an alternative method of providing call location information has been approved.

Washington – For businesses with a physical area greater than 25,000 square feet, or occupying more than one floor or building, MLTS providers must ensure that ALI is provided for each telephone.

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United States Individual Requirements E911

V1 VoIP stays on top of 911 regulations changes and continually notifies our United States clients of them as we become aware of them.

Currently, 24 U.S. states have E-911 legislation enacted or pending that requires organizations over a certain size or purchasing a new PBX to implement E911 for the safety of their employees, students, and visitors. In May 2016, the Response Act of 2016 was proposed that would require the FCC to adopt rules within 18 months to ensure that call location information is conveyed with Multi-Line Telephone System 911 calls.

The right E911 solution can help save lives, reduce liability risk, and allow organizations to meet state and local E911 regulations. For our V1 VoIP United States clients, the following are general summaries of applicable state legislation and/or regulations, as well as links to the legislation or regulations themselves. These summaries should not be taken as official records of state law, but are instead for informational use only.

Alaska – Proposed regulations for multi-line telephone systems (MLTS) to be implemented with Enhanced 911 (E911), which includes automatic location identification (ALI) and automatic number identification (ANI), which provides at least the building and floor location of the caller.

Arkansas – A 911 call made by any company, or corporation, public or private, providing exchange telephone service shall forward to any public safety answering point (PSAP) equipped for Enhanced 911 (E911) service the telephone number and street address of any telephone.

California – Proposed legislation would require every telephone exchange service, competitive local exchange carrier, multi-telephone system (MLTS), private branch exchange system, key set system, Centrex, or similar system to provide Enhanced 911 (E911) service with automatic routing, automatic number identification (ANI), and automatic location information (ALI) or identification.

Colorado – Multi-line telephone system (MLTS) operators shall provide written information describing the proper method of dialing 9-1-1 from a MLTS telephone in an emergency. MLTS operators that do not give the automatic number identification (ANI), the automatic location identification (ALI), or both, shall disclose such fact in writing and instruct them to provide their telephone number and exact location when calling 911.

Connecticut – Companies can not prevent a 911 call from being made. However, the call can be directed to a security answering point on-site. A proposal has been indicated that would require shared multi-line telephone system (MLTS) operators serving residential customers to make sure that the system is connected to the public switch for in which a 911 call results in one distinctive automatic number identification (ANI) and automatic location identification (ALI), such as business locations and hotels.

Florida – Effective July 1, 2003, each private branch exchange (PBX) system installed after January 1, 2004, must be capable of providing automatic location identification (ALI) to the station level.

Illinois – After June 30, 2000, any entity that installs or operates a private business switch service and provides telecommunications facilities or services to businesses needs to make sure that the system is connected to the public switched network in a manner that calls to 9-1-1 result in automatic number identification (ANI) and automatic location identification (ALI).

Chicago (Illinois) – Provide a name to all private streets on the campus/complex, identify all buildings and/or structures, for each building and/or structure they must have a unique name, address, or identifier, and use the National Emergency Number Association (NENA) recommended abbreviations for street thoroughfares.

Kentucky – Effective July 15, 1998, residential private switch telephone service providers must make sure that their system provides an updated telephone number and physical location for each 9-1-1 call and provide the service providers with the location information.

Louisiana – Automatic location identification (ALI) must be capable of being transmitted to the station level in every PBX installed after January 1, 2005.

Maine – Any privately owned or leased telephone system shall provide the same level of enhanced 9-1-1 services that others receive, including: automatic number identification (ANI) signaling; station identification data; and updates to enhanced 9-1-1 databases.

Maryland – A Bill signed into law in May of 2015 requires any organization operating a multi-line telephone system to ensure that it is properly connected to the network in such a way that 9-1-1 can be dialed directly, without requiring any other number or set of numbers.

Massachusetts – As of July 1, 2009, any new or substantially renovated multi-line telephone systems (MLTS) such as Centrex, PBX and hybrid telephone systems, must provide the same level of enhanced 911 (E911) service that is provided to others in the Commonwealth. This includes but is not limited to businesses, apartments, townhouses, condominiums, schools, dormitories, hotels, motels, resorts, extended care facilities, or similar entities, facilities or structures.

Michigan – Providers of private switch equipment or services for organizations are required to ensure their system provides ANI and ALI for all outgoing 9-1-1 calls, no later than December 31, 2016. Location identification requirements are outlined.

Minnesota – For every private branch exchange (PBX) system purchased after December 31, 2004, must provide and maintain the system to provide a call back number and emergency response location for every 911 phone call made from private businesses, hotels, residential units, and educational institutions, including schools and colleges.

Mississippi – Service suppliers are required to provide access to the designated public safety answering point (PSAP) when dialing 911 where technically available. Any entity operating a “shared tenant service” is required to provide telephone number location information for each 911 call made from any extension. Also, any cellular telephone operating companies shall have all trunks or service lines contain the word “cellular” in the listing for calls placed to 911.

Nebraska – Although no details of multi-line telephone systems (MLTS) are listed yet, it does propose state wide enhancement of 911 by 2010.

Ohio – Bill introduced April of 2016 requiring direct access to 9-1-1 from a multi-line telephone system.
Pennsylvania. An owner or operator of a multi-line telephone system (MLTS) must ensure that calls to 911 provide automatic location identification (ALI) for each respective emergency response location (ERL) with a minimum of one per building/floor. Bill signed and passed into law in June of 2015.

Texas – Senate Bill 788 was signed into law in May of 2015 requiring direct dial access of 9-1-1 from all multi-line telephone systems. Tarrant County (Texas) As part of computerized 911 service, a service supplier shall furnish for each call the telephone number of the subscriber and the address associated with the number. A business that owns or leases a publicly or privately owned telephone switch used to provide telephone service to facility residents must provide the same level of 911 service that a service supplier is required to provide.

Utah – This bill requires certain multi-line telephone systems (MLTS) to provide various location-related information for 911 calls made from telephones within the system. Address requirements for updating location-related information when a MLTS’s database changes.

Vermont – Privately owned telephone systems shall provide the same level of 911 services as it is to others in the area with automatic number identification (ANI) signaling, station identification data and updates to the data base for enhanced 911.

Virginia – All multi-line telephone system (MLTS) providers must maintain and operate the automatic number identification (ANI) and automatic location identification (ALI) to the local public safety answering point (PSAP) for 911 calls to all MLTS installed after July 1, 2009.

Washington – Automatic location identification (ALI) format for 911 calls must be present in businesses containing 25,000 sq ft, or more than one floor of a building, or businesses in multiple buildings.
Wisconsin A bill proposed that requires Multi-Line Telephone System owners to provide location and callback information to the correct Public Safety Answering Point when a 911 call is placed.

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