and telecommunications Commission enhanced e911 requirements for VoIP service providers” />If you are in Canada and using VoIP, take a moment to familiarize yourself with the requirements VoIP service providers must meet in your country as set forth by the Canadian Radio-television and Telecommunications Commission (CRTC).
The CRTC established decision 2007-44, which requires VoIP service providers to make 911 services available to their fixed/non-native and nomadic VoIP subscribers. VoIP service providers connect the IP realm and the Public Switched Telephone Network (PSTN), allowing subscribers to benefit from increased efficiency by routing calls over the Internet.
The CRTC decision obliges VoIP service providers to deliver all 911 calls to the appropriate Public Safety Answering Point (PSAP) using the zero-dialed emergency call routing service (0-ECRS), rather than PSAP low-priority lines. Adherence to this decision is mandatory for all VoIP service providers offering services in Canada, and is designed to protect the safety of VoIP users who expect that when they dial 911, they will quickly be connected to qualified emergency responders.
To view CRTC decision 2007-44, which establishes the regulations for VoIP 911 in Canada, click here.