Tag Archives: voip 911

Canadian Radio Television Telecommunications Commission e911

and telecommunications Commission enhanced e911 requirements for VoIP service providers” />If you are in Canada and using VoIP, take a moment to familiarize yourself with the requirements VoIP service providers must meet in your country as set forth by the Canadian Radio-television and Telecommunications Commission (CRTC).

The CRTC established decision 2007-44, which requires VoIP service providers to make 911 services available to their fixed/non-native and nomadic VoIP subscribers. VoIP service providers connect the IP realm and the Public Switched Telephone Network (PSTN), allowing subscribers to benefit from increased efficiency by routing calls over the Internet.

The CRTC decision obliges VoIP service providers to deliver all 911 calls to the appropriate Public Safety Answering Point (PSAP) using the zero-dialed emergency call routing service (0-ECRS), rather than PSAP low-priority lines. Adherence to this decision is mandatory for all VoIP service providers offering services in Canada, and is designed to protect the safety of VoIP users who expect that when they dial 911, they will quickly be connected to qualified emergency responders.

To view CRTC decision 2007-44, which establishes the regulations for VoIP 911 in Canada, click here.

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How VoIP IP-PBX Systems Use 911 Service


V1 VoIP knows its imperative that our resellers have the most up to date information for emergency services. Here, V1 discusses how IP-PBX phone systems use 911 in the case of emergency.

Unlike phones using traditional telephone service or PSTN, VoIP phones and soft phones can work from anywhere with connectivity to the Internet or the company network. As a result, the traditional association of a phone number to a single physical location in a regional ALI database may be problematic. This is why it is VERY IMPORTANT that V1 VoIP resellers offers customers proper Enhanced 911 (E911) service.

E911 is crucial in circumstances where the caller cannot communicate his or her whereabouts, as it ensures the operator is still able to send emergency response services to the correct location. E911 also involves Selective Routing, whereby the 911 call is routed to the appropriate PSAP (Public Safety Answering Point) based on the caller’s physical location.

Here is an example: a VoIP phone could move from Florida to New York and still keep its Florida telephone number. This poses a problem for call routing as, based on the caller’s telephone number, the 911 call will go to the Florida PSAP rather than to the PSAP closest to the caller’s actual location in New York. It also means that the location associated with the VoIP number in the ALI database may not reflect the phone’s current whereabouts.

Enterprises with centralized IP phone systems may also experience problems with 911. When a branch office connects to an IP-PBX located at the main office, 911 calls will be transmitted to the PSAP serving the main office instead of going to the PSAP serving the branch office.

In addition, because IP phones can move around easily on the company network while keeping the same phone number or extension, keeping track of each phone’s correct, up-to-date location information becomes extremely difficult. Advanced mobility features such as Shared Line Appearance and Extension Mobility only add to the difficulty in pinpointing a caller’s whereabouts.

E911 service automatically displays the telephone number and physical location of the 911 caller on the emergency operator’s screen. This is unlike Basic 911 service, where the distressed caller has to tell the operator where he or she is calling from.

For more information about E911 service, please contact a V1 VoIP team member to answer all your 911 and emergency call related questions.

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V1 VoIP Emergency 911 VoIP ERL and ELIN

V1 VoIP has proper emergency phone call information for resellers customers difference between ERL and ELIN

When it comes to VoIP, you need to know about emergency phone call information. V1 VoIP is dedicated to educating our customers about proper emergency VoIP information. For knowing the difference between emergency phone calls like ERL and ELIN is something we educate VoIP and PBX providers on.

ERL stands for Emergency Response Location. It is a specific geographic location to which a 911 emergency response team may be dispatched. For increased accuracy, to reduce response times, or to meet state E911 legislation, the PBX administrator may break down an organization’s campus or buildings into several different ERLs. This allows the organization to provide the PSAP with a 911 caller’s precise location, rather than simply the organization’s main billing address.

For example, each building within a floor or wing of a building may be considered its own ERL; within a given ERL there may be several phones or extensions. In some states, regulations require that organizations maintain ERLs of a specific size or identifiable area (e.g. one ERL per 1000 square feet or per floor).

ELIN stands for Emergency Location Identification Number. ELIN is a ten digit DID number purchased from the local exchange carrier (LEC), and is one way for organizations to provide specific location information to the PSAP for a 911 call. First, enterprise administrators assign an ELIN to each ERL; one ELIN can be used for many phones within an ERL, but each ERL requires at least one unique ELIN. This mapping of ELINs to ERLs must then be loaded into the regional ALI database.

During a 911 call, the ELIN takes the place of the caller’s telephone number as the ANI and is used to route the call to the appropriate PSAP. The PSAP uses the ELIN to query the ALI database and retrieve the caller’s location (i.e. ERL). Should the caller be disconnected, the PSAP can also use the ELIN to call back the extension directly (which requires a temporary mapping of the 911 caller’s number to the ELIN), bypassing the PBX attendant or auto-attendant.

To find out more about emergency VoIP information and making sure you have proper e911 coverage, contact a member of the V1 VoIP team to make sure your e911 status is up to date.

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V1 VoIP Provides Lowest e911 Rates for Canada

V1 VoIP offers lowest e911 emergency call rates voip coverage in Canada

The Canadian Radio and Telecommunications Commission; the Canadian equivalent of the U.S. Federal Communications Commission (CRTC) made a ruling in April 2005, that all VoIP providers must provide 911 emergency service. When it comes to our Canadian resellers and their Canadian customers, V1 VoIP has stood up to meet their needs.

Many VoIP customers have ‘basic 911’ service which puts them in touch with a call center that takes down their address and contacts the closest emergency response center. Rather than have an address come up to a 911 responder or however their geographic location is defined, VoIP phone users are identified with their IP address. If calls are disconnected, the VoIP provider gives the customer’s last known address on file.

However if using the enhanced e911 services provided by V1 VoIP, enhanced 911 service sends location information on customers directly to emergency services.

V1 VoIP’s enhanced e911 solution provides nationwide E911 coverage in both the United States and Canada. Voice service providers simply need to establish a SIP trunk to V1 VoIP’s emergency services network. Customers can update and validate their locations in real-time using V1 VoIP’s provisioning interface, which can be incorporated directly into the VSP’s website.

When 911 is dialed, V1 VoIP’s Emergency Routing Service delivers the call to the appropriate PSAP based on the caller’s registered location, ensuring that the correct location data and callback number appear on the dispatcher’s screen.

Contact V1 VoIP now to learn more about our incredible low rates and coverage for e911 for all of Canada as well as the United States.

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